Hp Officejet J5740 All-in-One Printer User Manual Page 154
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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7. Flip the tray extender up toward you.
NOTE: When you use legal-size paper, leave the tray extender closed.
Cause: The print carriage has stalled.
Solution: Turn the HP All-in-One off, remove any objects that are blocking the print
carriage (including any packing materials), and then turn the HP All-in-One on again.
Cause: The computer is not communicating with the HP All-in-One.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the HP All-
in-One and the computer as shown below.
Chapter 12
152 Troubleshooting
- HP Officejet 5700 1
- Contents 3
- 1 HP Officejet J5700 All-in 9
- One series Help 9
- Chapter 1 10
- 2 Find more information 11
- Chapter 2 12
- 10 Find more information 12
- 3 HP All-in-One overview 13
- Control panel features 14
- Text and symbols 15
- Use the software 17
- Connection information 18
- Connection information 17 19
- Chapter 3 20
- 18 HP All-in-One overview 20
- Set your preferences 21
- Chapter 4 22
- Fax preferences 23
- Fax setup 25
- Fax setup 29 31
- Fax setup 31 33
- Fax setup 33 35
- Fax setup 35 37
- 3 Computer with modem 38
- Fax setup 37 39
- Fax setup 43 45
- Test your fax setup 49
- Set the fax header 50
- Set up speed dialing 50
- Fax setup 49 51
- Fax setup 51 53
- 5 How do I? 55
- Chapter 5 56
- 54 How do I? 56
- Load originals 57
- Load an original on the glass 58
- Select print media 59
- Set minimum margins 64
- Papers to avoid 64
- Load paper 65
- Chapter 6 66
- Load paper 65 67
- Load index cards 69
- Avoid paper jams 70
- Avoid paper jams 69 71
- 7 Print from your computer 73
- Change the print settings 74
- Stop a print job 74
- 8 Use the copy features 75
- Set the number of copies 76
- Set the copy paper size 76
- Set the copy paper type 76
- Change copy speed or quality 77
- Change default copy settings 77
- Chapter 8 78
- 76 Use the copy features 78
- 78 Use the copy features 80
- Stop copying 82
- 9 Use the scan features 83
- Edit a scanned preview image 84
- Edit a scanned image 84
- 10 Use the fax features 85
- Send a fax using speed dials 86
- Send a fax 85 87
- 86 Use the fax features 88
- Send a fax from memory 89
- Schedule a fax to send later 90
- Send a fax 89 91
- 90 Use the fax features 92
- Send a fax 91 93
- 92 Use the fax features 94
- Receive a fax 95
- Set up backup fax reception 96
- (continued) 97
- Receive a fax 95 97
- Poll to receive a fax 98
- Receive a fax 97 99
- Block junk fax numbers 100
- Print reports 102
- Print fax error reports 103
- Print the fax log 103
- Print other reports 104
- Stop faxing 105
- 104 Use the fax features 106
- Chapter 10 106
- 11 Maintain the HP All-in-One 107
- Clean the exterior 108
- 2 Rollers 109
- 3 Separator pad 109
- Clean the HP All-in-One 107 109
- Chapter 11 110
- Print a self-test report 112
- Work with print cartridges 113
- Replace the print cartridges 114
- 1 Copper-colored contacts 116
- 3 Ink nozzles under tape 116
- Use a photo print cartridge 117
- Align the print cartridges 118
- Clean the print cartridges 120
- 2 Ink nozzles (do not clean) 122
- 1 Nozzle plate (do not clean) 124
- 12 Troubleshooting 125
- 1 Power connection 126
- 2 Power cord and adapter 126
- 3 Grounded power outlet 126
- Chapter 12 126
- 124 Troubleshooting 126
- Troubleshooting tips 125 127
- Information on paper 128
- Clear paper jams 129
- 128 Troubleshooting 130
- Print quality troubleshooting 131
- 130 Troubleshooting 132
- 132 Troubleshooting 134
- 134 Troubleshooting 136
- 136 Troubleshooting 138
- 138 Troubleshooting 140
- 140 Troubleshooting 142
- 142 Troubleshooting 144
- 144 Troubleshooting 146
- 146 Troubleshooting 148
- Print troubleshooting 150
- Print troubleshooting 149 151
- 150 Troubleshooting 152
- Print troubleshooting 151 153
- 152 Troubleshooting 154
- Print troubleshooting 153 155
- 154 Troubleshooting 156
- Print troubleshooting 155 157
- 156 Troubleshooting 158
- Print troubleshooting 157 159
- 158 Troubleshooting 160
- Print troubleshooting 159 161
- 160 Troubleshooting 162
- Print troubleshooting 161 163
- 162 Troubleshooting 164
- Print troubleshooting 163 165
- 164 Troubleshooting 166
- Print troubleshooting 165 167
- 166 Troubleshooting 168
- Print troubleshooting 167 169
- 168 Troubleshooting 170
- Print troubleshooting 169 171
- Fax troubleshooting 172
- Fax troubleshooting 171 173
- 1 Telephone wall jack 174
- 172 Troubleshooting 174
- 3 Telephone (optional) 175
- Fax troubleshooting 173 175
- Fax speed setting Fax speed 177
- Fast v.34 (33600 baud) 177
- Medium v.17 (14400 baud) 177
- Slow v.29 (9600 baud) 177
- Fax troubleshooting 175 177
- 176 Troubleshooting 178
- Fax troubleshooting 177 179
- 178 Troubleshooting 180
- 180 Troubleshooting 182
- Fax troubleshooting 181 183
- 182 Troubleshooting 184
- Fax troubleshooting 183 185
- 184 Troubleshooting 186
- Fax troubleshooting 185 187
- 186 Troubleshooting 188
- Fax troubleshooting 187 189
- 188 Troubleshooting 190
- Fax troubleshooting 189 191
- Fax troubleshooting 191 193
- 192 Troubleshooting 194
- Fax troubleshooting 193 195
- 196 Troubleshooting 198
- Fax troubleshooting 197 199
- 198 Troubleshooting 200
- Fax troubleshooting 199 201
- 200 Troubleshooting 202
- Fax troubleshooting 201 203
- 202 Troubleshooting 204
- Fax troubleshooting 203 205
- 204 Troubleshooting 206
- Fax troubleshooting 205 207
- 206 Troubleshooting 208
- 208 Troubleshooting 210
- 210 Troubleshooting 212
- 212 Troubleshooting 214
- Fax troubleshooting 213 215
- 214 Troubleshooting 216
- Fax troubleshooting 215 217
- 216 Troubleshooting 218
- Fax troubleshooting 217 219
- 218 Troubleshooting 220
- Fax troubleshooting 219 221
- Copy troubleshooting 225
- 224 Troubleshooting 226
- Copy troubleshooting 225 227
- 226 Troubleshooting 228
- Copy troubleshooting 227 229
- 228 Troubleshooting 230
- Copy troubleshooting 229 231
- 230 Troubleshooting 232
- Copy troubleshooting 231 233
- Scan troubleshooting 234
- Scan troubleshooting 233 235
- 234 Troubleshooting 236
- Scan troubleshooting 235 237
- 236 Troubleshooting 238
- Device update 239
- 238 Troubleshooting 240
- Device messages 241
- 240 Troubleshooting 242
- Errors 241 243
- 242 Troubleshooting 244
- File messages 245
- General user messages 246
- Errors 245 247
- Paper messages 248
- Errors 247 249
- Power and connection messages 250
- Errors 249 251
- Print cartridge messages 252
- Errors 251 253
- 252 Troubleshooting 254
- Errors 253 255
- 254 Troubleshooting 256
- 13 Order supplies 257
- Order other supplies 258
- 14 HP warranty and support 259
- Call elsewhere in the world 261
- Chapter 14 262
- 260 HP warranty and support 262
- Pack the HP All-in-One 265
- 264 HP warranty and support 266
- 15 Technical information 267
- Paper specifications 268
- Print specifications 269
- Copy specifications 270
- Fax specifications 270
- Scan specifications 270
- Physical specifications 271
- Power specifications 271
- Environmental specifications 271
- Memory specifications 271
- Regulatory notices 273
- FCC statement 274
- Notice to users in Japan 275
- Power cord statement 275
- Geräuschemission 276
- Notice to users in Korea 276
- Australia Wired Fax Statement 276
- Chapter 15 278
- 276 Technical information 278
- Symbols/Numerics 279
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