Hp Officejet J5740 All-in-One Printer User Manual download pdf (Page 221)

Solution:

What to do

• Other equipment, which uses the same phone line as the HP All-in-One, might

be causing the test to fail. To find out if other equipment is causing a problem,

disconnect everything except the HP All-in-One from the phone line, and then run

the test again. If the Dial Tone Detection Test passes without the other

equipment, then one or more pieces of the equipment is causing problems; try

adding them back one at a time and rerunning the test each time, until you identify

which piece of equipment is causing the problem.

• Try connecting a working phone and phone cord to the telephone wall jack that

you are using for the HP All-in-One and check for a dial tone. If you do not hear

a dial tone, contact your telephone company and have them check the line.

• Make sure you have correctly connected the HP All-in-One to the telephone wall

jack. Using the phone cord supplied in the box with the HP All-in-One, connect

one end to your telephone wall jack, then connect the other end to the port labeled

1-LINE on the back of the HP All-in-One. For more information, see

Set up the

HP All-in-One for faxing.

1 Telephone wall jack

2 Use the phone cord supplied in the box with the HP All-in-One

• If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the splitter

and connecting the HP All-in-One directly to the telephone wall jack.

• If your telephone system is not using a standard dial tone, such as some PBX

systems, this might cause the test to fail. This will not cause a problem sending

or receiving faxes. Try sending or receiving a test fax.

Fax troubleshooting 219

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Hp Officejet J5740 All-in-One Printer User Manual Page 221