Hp Officejet J5740 All-in-One Printer User Manual download pdf (Page 254)

Solution: To find support and warranty information, go to the HP Web site at

www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

Cause: You installed new print cartridges which might need alignment.

Solution: You must align the print cartridges to ensure excellent print quality. After

you insert a new print cartridge, load letter or A4 unused plain white paper into the

input tray, and then press OK on the control panel. The HP All-in-One prints a print

cartridge alignment sheet and aligns the print cartridges. Recycle or discard the page.

If the alignment page prints properly, showing green check marks on each line, but

the alignment error persists, you can clear the message by pressing OK and Setup

at the same time.

If the alignment error persists and you cannot clear it , your print cartridge might be

defective. Contact HP for support.

To find support and warranty information, go to the HP Web site at

www.hp.com/

support. If prompted, choose your country/region, and then click Contact HP for

information on calling for technical support.

Print cartridge is missing, incorrectly installed, or not intended for your device

Cause: One or both of the print cartridges are not installed or are installed

incorrectly.

Solution: For more information on print cartridges, see

Print cartridge

troubleshooting.

Cause: The print cartridge is missing.

Solution: For more information on print cartridges, see

Print cartridge

troubleshooting.

Cause: Protective tape is covering the print cartridges.

Solution: Check each print cartridge. The tape might have been removed from the

copper-colored contacts, but still might cover the ink nozzles. If the tape is still

Chapter 12

252 Troubleshooting

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Hp Officejet J5740 All-in-One Printer User Manual Page 254