Hp Officejet J5740 All-in-One Printer User Manual download pdf (Page 132)

• Ink is not filling the text or graphics completely

•

The text edges are jagged

•

The printout has a horizontal band of distortion near the bottom of the page

•

Colors run into each other on the printout

•

Printouts have horizontal streaks or lines

•

Printouts are faded or have dull colors

•

Printouts seem blurry or fuzzy

•

Printouts have vertical streaks

•

Printouts are slanted or skewed

•

The print quality of the fax I received is poor

•

Some of the pages of a fax I received are faded or blank

•

Ink is overspraying the paper when I copy or print a photo

•

Paper is not picked up from the input tray

Ink is bleeding or smearing

Cause: The paper type is not suitable for the HP All-in-One.

Solution: Use HP Premium Papers or any other paper type that is appropriate for

the HP All-in-One.

Cause: The print cartridges need to be cleaned.

Solution: Print a self-test report to determine if there is a problem with the print

cartridges. If the self-test report shows a problem, clean the print cartridges. If the

problem persists, you might need to replace the print cartridges.

For more information on print cartridges, see

Print cartridge troubleshooting.

Cause: The paper is too close to the print cartridge during printing.

Solution: If the paper is too close to the print cartridge during printing, the ink might

be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as

a mailing envelope. Make sure the paper lays flat in the input tray and is not too

wrinkled.

The automatic document feeder picks up too many pages or none at all

Cause: The separator pad or rollers inside the automatic document feeder might

need to be cleaned. Pencil lead, wax, or ink can build up on the rollers and separator

pad after extensive use, or if you copy handwritten originals or originals that are heavy

with ink.

• If the automatic document feeder does not pick up any pages at all, the rollers

inside the automatic document feeder need to be cleaned.

• If the automatic document feeder picks up multiple pages instead of single sheets,

the separator pad inside the automatic document feeder needs to be cleaned.

Solution: Load one or two sheets of unused plain white full-size paper into the

document feeder tray and press Start Copy Black. As the plain paper passes through

the automatic document feeder, the paper releases and absorbs residue from the

rollers and separator pad.

Chapter 12

130 Troubleshooting

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Hp Officejet J5740 All-in-One Printer User Manual Page 132

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