Hp Officejet J5740 All-in-One Printer User Manual download pdf (Page 195)

Resolve any problems found. The HP All-in-One automatically begins printing all the

unprinted faxes from memory. To clear the memory, you can also delete the faxes

stored in memory by turning off the HP All-in-One.

Cause: An error condition is preventing the HP All-in-One from receiving faxes

and Backup Fax Reception is set to Off.

Solution: Check for the following problems:

• The HP All-in-One is turned off. Press the Power button to turn on the device.

• The HP All-in-One is not set up properly for faxing. For more information, see

Set

up the HP All-in-One for faxing.

• There is no paper loaded in the input tray.

• There is a paper jam.

• The print cartridge door is open. Close the print cartridge door.

• The print carriage is stalled. Turn the HP All-in-One off, remove any objects that

are blocking the print carriage (including any packing materials), and then turn

the HP All-in-One on again.

NOTE: If Backup Fax Reception is enabled and you turn off the HP All-in-

One, all faxes stored in memory are deleted, including any unprinted faxes

that you might have received while the HP All-in-One was in an error condition.

You will need to contact the senders to ask them to resend any unprinted

faxes. For a list of the faxes you have received, print the Fax Log. The Fax

Log is not deleted when the HP All-in-One is turned off.

After you resolve any problems found, the HP All-in-One can begin answering

incoming fax calls.

The HP All-in-One is having problems receiving a manual fax

Cause: There are documents loaded in the document feeder tray.

Solution: The HP All-in-One will not receive a fax manually if documents are loaded

in the document feeder tray. Instead, the HP All-in-One attempts to send the

documents loaded in the document feeder tray. Remove any originals before

manually receiving faxes.

You can also contact the sender to verify that there are documents loaded in the

sending fax machine.

Cause: The Fax Speed setting might be set too fast.

Fax troubleshooting 193

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Hp Officejet J5740 All-in-One Printer User Manual Page 195