Hp Officejet J5740 All-in-One Printer User Manual Page 226
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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off. Make sure the power cord is connected and plugged into a power outlet. Press
the Power button to turn on the HP All-in-One.
Cause: The original is placed incorrectly on the glass or in the document feeder
tray.
Solution: Load the original on the glass or in the document feeder tray.
• If you are loading your original on the glass, place it print side down on the right
front corner as shown below. To copy a photo, position the photo so that the long
edge of the photo is along the front edge of the glass.
• If you are loading your original in the document feeder tray, place the paper, with
the print side up, in the tray as shown below. Place the pages in the tray so that
the top of the document goes in first.
NOTE: Do not load photos in the document feeder tray to copy. If you are copying
a photo, place it on the glass.
Cause: The HP All-in-One might be busy copying, printing, or receiving a fax.
Solution: Check the display to see if the HP All-in-One is busy.
Cause: The HP All-in-One does not recognize the paper type.
Chapter 12
224 Troubleshooting
- HP Officejet 5700 1
- Contents 3
- 1 HP Officejet J5700 All-in 9
- One series Help 9
- Chapter 1 10
- 2 Find more information 11
- Chapter 2 12
- 10 Find more information 12
- 3 HP All-in-One overview 13
- Control panel features 14
- Text and symbols 15
- Use the software 17
- Connection information 18
- Connection information 17 19
- Chapter 3 20
- 18 HP All-in-One overview 20
- Set your preferences 21
- Chapter 4 22
- Fax preferences 23
- Fax setup 25
- Fax setup 29 31
- Fax setup 31 33
- Fax setup 33 35
- Fax setup 35 37
- 3 Computer with modem 38
- Fax setup 37 39
- Fax setup 43 45
- Test your fax setup 49
- Set the fax header 50
- Set up speed dialing 50
- Fax setup 49 51
- Fax setup 51 53
- 5 How do I? 55
- Chapter 5 56
- 54 How do I? 56
- Load originals 57
- Load an original on the glass 58
- Select print media 59
- Set minimum margins 64
- Papers to avoid 64
- Load paper 65
- Chapter 6 66
- Load paper 65 67
- Load index cards 69
- Avoid paper jams 70
- Avoid paper jams 69 71
- 7 Print from your computer 73
- Change the print settings 74
- Stop a print job 74
- 8 Use the copy features 75
- Set the number of copies 76
- Set the copy paper size 76
- Set the copy paper type 76
- Change copy speed or quality 77
- Change default copy settings 77
- Chapter 8 78
- 76 Use the copy features 78
- 78 Use the copy features 80
- Stop copying 82
- 9 Use the scan features 83
- Edit a scanned preview image 84
- Edit a scanned image 84
- 10 Use the fax features 85
- Send a fax using speed dials 86
- Send a fax 85 87
- 86 Use the fax features 88
- Send a fax from memory 89
- Schedule a fax to send later 90
- Send a fax 89 91
- 90 Use the fax features 92
- Send a fax 91 93
- 92 Use the fax features 94
- Receive a fax 95
- Set up backup fax reception 96
- (continued) 97
- Receive a fax 95 97
- Poll to receive a fax 98
- Receive a fax 97 99
- Block junk fax numbers 100
- Print reports 102
- Print fax error reports 103
- Print the fax log 103
- Print other reports 104
- Stop faxing 105
- 104 Use the fax features 106
- Chapter 10 106
- 11 Maintain the HP All-in-One 107
- Clean the exterior 108
- 2 Rollers 109
- 3 Separator pad 109
- Clean the HP All-in-One 107 109
- Chapter 11 110
- Print a self-test report 112
- Work with print cartridges 113
- Replace the print cartridges 114
- 1 Copper-colored contacts 116
- 3 Ink nozzles under tape 116
- Use a photo print cartridge 117
- Align the print cartridges 118
- Clean the print cartridges 120
- 2 Ink nozzles (do not clean) 122
- 1 Nozzle plate (do not clean) 124
- 12 Troubleshooting 125
- 1 Power connection 126
- 2 Power cord and adapter 126
- 3 Grounded power outlet 126
- Chapter 12 126
- 124 Troubleshooting 126
- Troubleshooting tips 125 127
- Information on paper 128
- Clear paper jams 129
- 128 Troubleshooting 130
- Print quality troubleshooting 131
- 130 Troubleshooting 132
- 132 Troubleshooting 134
- 134 Troubleshooting 136
- 136 Troubleshooting 138
- 138 Troubleshooting 140
- 140 Troubleshooting 142
- 142 Troubleshooting 144
- 144 Troubleshooting 146
- 146 Troubleshooting 148
- Print troubleshooting 150
- Print troubleshooting 149 151
- 150 Troubleshooting 152
- Print troubleshooting 151 153
- 152 Troubleshooting 154
- Print troubleshooting 153 155
- 154 Troubleshooting 156
- Print troubleshooting 155 157
- 156 Troubleshooting 158
- Print troubleshooting 157 159
- 158 Troubleshooting 160
- Print troubleshooting 159 161
- 160 Troubleshooting 162
- Print troubleshooting 161 163
- 162 Troubleshooting 164
- Print troubleshooting 163 165
- 164 Troubleshooting 166
- Print troubleshooting 165 167
- 166 Troubleshooting 168
- Print troubleshooting 167 169
- 168 Troubleshooting 170
- Print troubleshooting 169 171
- Fax troubleshooting 172
- Fax troubleshooting 171 173
- 1 Telephone wall jack 174
- 172 Troubleshooting 174
- 3 Telephone (optional) 175
- Fax troubleshooting 173 175
- Fax speed setting Fax speed 177
- Fast v.34 (33600 baud) 177
- Medium v.17 (14400 baud) 177
- Slow v.29 (9600 baud) 177
- Fax troubleshooting 175 177
- 176 Troubleshooting 178
- Fax troubleshooting 177 179
- 178 Troubleshooting 180
- 180 Troubleshooting 182
- Fax troubleshooting 181 183
- 182 Troubleshooting 184
- Fax troubleshooting 183 185
- 184 Troubleshooting 186
- Fax troubleshooting 185 187
- 186 Troubleshooting 188
- Fax troubleshooting 187 189
- 188 Troubleshooting 190
- Fax troubleshooting 189 191
- Fax troubleshooting 191 193
- 192 Troubleshooting 194
- Fax troubleshooting 193 195
- 196 Troubleshooting 198
- Fax troubleshooting 197 199
- 198 Troubleshooting 200
- Fax troubleshooting 199 201
- 200 Troubleshooting 202
- Fax troubleshooting 201 203
- 202 Troubleshooting 204
- Fax troubleshooting 203 205
- 204 Troubleshooting 206
- Fax troubleshooting 205 207
- 206 Troubleshooting 208
- 208 Troubleshooting 210
- 210 Troubleshooting 212
- 212 Troubleshooting 214
- Fax troubleshooting 213 215
- 214 Troubleshooting 216
- Fax troubleshooting 215 217
- 216 Troubleshooting 218
- Fax troubleshooting 217 219
- 218 Troubleshooting 220
- Fax troubleshooting 219 221
- Copy troubleshooting 225
- 224 Troubleshooting 226
- Copy troubleshooting 225 227
- 226 Troubleshooting 228
- Copy troubleshooting 227 229
- 228 Troubleshooting 230
- Copy troubleshooting 229 231
- 230 Troubleshooting 232
- Copy troubleshooting 231 233
- Scan troubleshooting 234
- Scan troubleshooting 233 235
- 234 Troubleshooting 236
- Scan troubleshooting 235 237
- 236 Troubleshooting 238
- Device update 239
- 238 Troubleshooting 240
- Device messages 241
- 240 Troubleshooting 242
- Errors 241 243
- 242 Troubleshooting 244
- File messages 245
- General user messages 246
- Errors 245 247
- Paper messages 248
- Errors 247 249
- Power and connection messages 250
- Errors 249 251
- Print cartridge messages 252
- Errors 251 253
- 252 Troubleshooting 254
- Errors 253 255
- 254 Troubleshooting 256
- 13 Order supplies 257
- Order other supplies 258
- 14 HP warranty and support 259
- Call elsewhere in the world 261
- Chapter 14 262
- 260 HP warranty and support 262
- Pack the HP All-in-One 265
- 264 HP warranty and support 266
- 15 Technical information 267
- Paper specifications 268
- Print specifications 269
- Copy specifications 270
- Fax specifications 270
- Scan specifications 270
- Physical specifications 271
- Power specifications 271
- Environmental specifications 271
- Memory specifications 271
- Regulatory notices 273
- FCC statement 274
- Notice to users in Japan 275
- Power cord statement 275
- Geräuschemission 276
- Notice to users in Korea 276
- Australia Wired Fax Statement 276
- Chapter 15 278
- 276 Technical information 278
- Symbols/Numerics 279
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