Hp LaserJet 3055 User Manual Page 359
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Fax problems
Problems receiving faxes
Use the table in this section to solve problems that might occur when receiving faxes.
NOTE You must use the fax cord that came with the all-in-one in order to ensure that the all-
in-one functions correctly.
Problem Cause Solution
The all-in-one cannot receive faxes
from an extension telephone.
The extension-telephone setting might
be disabled.
See Making an extension telephone
available to receive faxes for
instructions about changing this setting.
The fax cord might not be securely
connected.
Verify that the fax cord is securely
connected between the telephone jack
and the all-in-one (or another device
that is connected to the all-in-one).
Press 1-2-3 in sequence (tone-dial
mode only), wait for three seconds,
and then hang up.
The all-in-one dialing mode might be
incorrectly set, or the extension phone
might be incorrectly set.
Verify that the all-in-one dialing mode
is set to Tone. See
Selecting tone-
dialing or pulse-dialing mode. Verify
that the extension phone is set up for
tone dialing as well.
Incoming fax calls are not being
answered by the all-in-one.
The answer mode might be set to
Manual.
If the answer mode is set to Manual,
the all-in-one does not answer calls.
You have to start the fax-receiving
process manually. See
Setting the
answer mode for more information.
The rings-to-answer setting might not
be set correctly.
Check the rings-to-answer setting for
your configuration. See
Changing the
rings-to-answer setting to determine
which setting you need.
The answer-ring pattern feature might
be turned on, but you do not have the
service, or you do have the service and
the feature is not set correctly.
Check the answer-ring pattern feature
to verify that it is set properly. See
Changing ring patterns (distinctive ring).
The fax cord might not be correctly
connected, or the fax cord is not
working.
See the Getting Started Guide to check
the installation. Verify that you are
using the fax cord that came with the
all-in-one.
The all-in-one might not be able to
detect incoming fax tones because the
answering machine is playing a voice
message.
Re-record your answering machine
message, leaving at least two seconds
of silence at the beginning of the
message.
Too many devices might be connected
to the telephone line.
You should not have more than three
devices attached to the line. Try
removing the last device that was
connected and determine whether the
all-in-one works. If not, continue
removing devices one at a time and
retry after removing each one.
ENWW Fax problems 341
- All-in-One User Guide 1
- All-in-One 3
- Table of contents 5
- 1 All-in-one basics 19
- All-in-one configurations 20
- All-in-one features 23
- All-in-one parts 25
- Interface ports 26
- Control panel 27
- Front view 28
- Back view 28
- 2 Software 33
- Software installation 34
- Printer drivers 35
- Printer-driver Help (Windows) 36
- ENWW Printer drivers 19 37
- Software for Windows 38
- Software for Macintosh 39
- 24 Chapter 2 Software ENWW 42
- 3 Media specifications 43
- General guidelines 44
- Media to avoid 45
- Table 3-1 Paper usage 46
- Transparencies 47
- Envelopes 48
- Card stock and heavy media 49
- 4 Using the all-in-one 55
- Priority input slot 58
- 250-sheet input tray (tray 1) 58
- Controlling print jobs 60
- Changing the alarm volume 63
- 5 Printing 65
- Creating and using quick sets 66
- Creating and using watermarks 67
- Resizing documents 67
- Printing on both sides 69
- 58 Chapter 5 Printing ENWW 76
- 1 Rear output door 78
- 2 Top output bin 78
- Printing on special media 79
- Transparencies and labels 81
- Colored paper 81
- Canceling a print job 83
- 66 Chapter 5 Printing ENWW 84
- Basic fax features and tasks 86
- Setting the time and date 87
- Setting the fax header 87
- Sending faxes 88
- Using manual dial 91
- Redialing manually 92
- Canceling a fax job 93
- Changing resolution settings 94
- Changing the redial settings 96
- Using dialing characters 99
- To manage group-dial entries 102
- Inserting a dial prefix 104
- Sending a delayed fax 105
- Using billing codes 106
- Reprinting a fax 107
- Deleting faxes from memory 108
- Using fax forwarding 109
- Using fax polling 109
- Creating stamp-received faxes 110
- Changing the V.34 setting 111
- To change the ring volume 112
- Fax logs and reports 113
- Printing a fax call report 114
- Printing a phone book report 115
- Printing the block-fax list 116
- Printing all fax reports 116
- Other ways to set up your fax 120
- Connecting additional devices 129
- 112 Chapter 6 Fax ENWW 130
- 114 Chapter 6 Fax ENWW 132
- 118 Chapter 6 Fax ENWW 136
- Starting a copy job 138
- Canceling a copy job 139
- Adjusting the copy quality 140
- Reducing or enlarging copies 142
- Changing the number of copies 144
- Table 7-1 2-Sided settings 150
- HP LaserJet 3390/3392 150
- 2. Gently close the lid 154
- 4. Press Start Copy 154
- 136 Chapter 7 Copy ENWW 154
- 138 Chapter 7 Copy ENWW 156
- Scanning to e-mail 160
- Scanning to a file 161
- Scanning to other programs 161
- Canceling a scan job 164
- Scanning a photo or a book 166
- HP LaserJet 167
- 3052/3055 167
- Scanner resolution and color 168
- To clean the scanner glass 170
- Networking 171
- HP LaserJet 3052/3055 172
- Setting a network password 175
- Network configuration page 176
- Configuration page 176
- IP configuration 176
- Automatic configuration 177
- Table 9-1 Printing 178
- Table 9-4 IP addressing 179
- TCP/IP configuration 180
- Using DHCP 181
- Windows systems 182
- Windows 2000 Server 184
- NetWare systems 185
- Using BOOTP 186
- BOOTP on UNIX 187
- Configuring for LPD printing 189
- About LPD 190
- LPD setup overview 191
- LPD on UNIX systems 192
- Printing a test file 194
- Verifying the configuration 198
- Printing from Windows clients 198
- LPD on Windows XP systems 199
- Introduction 201
- IP address 202
- Configuring IP parameters 203
- Gateways 204
- 3392 all-in-one only) 205
- Loading staples 207
- 4. Close the stapler door 208
- Using the convenience stapler 209
- Clearing stapler jams 211
- 11 How do I? 213
- Print: How do I? 214
- Print on both sides (Windows) 215
- Print on special media 221
- 1. Open the rear output door 222
- ENWW Print: How do I? 205 223
- Heavy paper 224
- Fax: How do I? 225
- Reprint a fax 226
- Print the fax activity log 227
- Add or delete a contact 231
- Fax phone book 232
- Create a new group list 235
- To delete group-dial entries 236
- Change resolution settings 239
- Copy: How do I? 241
- Table 11-1 2-Sided settings 243
- Reduce or enlarge copies 245
- Adjust the copy quality 248
- Change the number of copies 251
- Scan: How do I? 252
- Scan to e-mail 254
- Scan to a folder 254
- Network: How do I? 255
- Set my network password 257
- Other: How do I? 258
- Find the user guide 260
- Receive toner warnings 261
- 3390/3392 all-in-one) 262
- Use the convenience stapler 263
- Load staples 265
- Clear stapler jams 267
- ENWW Other: How do I? 251 269
- ENWW Other: How do I? 253 271
- ENWW Other: How do I? 255 273
- 3. Remove tray 2 279
- ENWW Other: How do I? 261 279
- ENWW Other: How do I? 263 281
- Order new supplies 284
- Information pages 286
- HP ToolboxFX 290
- Event log 291
- Set up status alerts 292
- Set up e-mail alerts 292
- Fax tasks 293
- Fax send log 295
- Fax receive log 295
- System settings 296
- Paper handling 297
- Print quality 297
- Paper types 297
- Print settings 298
- Network settings 299
- OS X V10.4) 300
- Embedded Web server 301
- Managing supplies 302
- Storing supplies 303
- HP policy on non-HP supplies 303
- HP fraud hotline 303
- Cleaning the all-in-one 305
- 2. Open the ADF cover 308
- Cleaning the paper path 311
- Changing the print cartridge 313
- HP Customer Care 320
- 13 Troubleshooting 321
- Troubleshooting checklist 322
- Clearing jams 326
- ENWW Clearing jams 309 327
- Output bin 333
- ENWW Clearing jams 317 335
- Control-panel messages 341
- Critical error messages 348
- Print problems 350
- ENWW Print problems 335 353
- Media-handling problems 355
- Print-media guidelines 356
- Solving print-media problems 356
- Performance problems 357
- Fax problems 359
- Problems sending faxes 361
- Voice-call problems 363
- Copy problems 365
- ENWW Copy problems 349 367
- Scan problems 369
- Scan-quality problems 371
- Network problems 372
- Table 13-3 PS errors 375
- Troubleshooting tools 377
- Fax reports 378
- Fax activity log 379
- Fax call report 379
- Phone book report 379
- Service menu 381
- T.30 protocol trace 382
- Archive print 382
- Supplies 384
- User-replaceable parts 385
- Paper and other print media 385
- Table A-1 User guides 386
- B Service and support 389
- Hardware service 393
- Extended warranty 393
- C All-in-one specifications 395
- Physical specifications 396
- Electrical specifications 396
- Power consumption 397
- Environmental specifications 397
- Acoustic emissions 398
- D Regulatory information 399
- FCC compliance 400
- Protecting the environment 401
- Ozone production 401
- HP LaserJet printing supplies 402
- Nederlands 403
- European Union 404
- Material safety data sheet 404
- For more information 404
- IC CS-03 requirements 406
- Laser safety statement 410
- Canadian DOC statement 410
- Korean EMI statement 410
- Finnish laser statement 411
- Glossary 413
- 398 Glossary ENWW 416
- *Q6500-90929* 430
- Q6500-90929 430
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