Hp LaserJet 3055 User Manual Page 322
- Page / 430
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting checklist
Follow these steps when trying to solve a problem with the all-in-one.
Step
number
Verification step Possible problems Solutions
1 Is the power on?
When the all-in-one is
connected to a grounded
power source and is turned
on, the control panel shows
Hewlett Packard with moving
cursors indicating that the
firmware code is loading, and
the main motor rotates for
approximately 45 to 60
seconds. When the firmware
is done loading, Scanner
bulb warming up might
appear on the control-panel
display, and the scan head
moves back and forth for
10-15 seconds. If you lift the
scanner lid, you will see that
the scanner bulb is lit. Near
the end of this time, the
automatic document feeder
(ADF) motor turns on for
about two seconds.
No power due to failed power source,
cable, switch, or fuse.
1. Verify that the all-in-one is plugged in.
2. Verify that the power cable is
functional and that the power switch
is on.
3. Check the power source by plugging
the all-in-one directly into the wall or
into a different outlet.
Motor does not rotate. 1. Verify that the fuser shipping locks
have been removed. For more
information, see the Getting Started
Guide.
2. Verify that the fuser locks on the
HP LaserJet 3390/3392 all-in-one are
in the locked position by opening and
then closing the rear door.
3. Verify that the print cartridge is
installed correctly. (See
HP ToolboxFX.) Follow the
instructions on the control panel to
remove and replace the cartridge.
4. Verify that the top cover is closed.
ADF motor does not rotate. Open the ADF cover and remove any
orange shipping tape inside the ADF.
Verify that the ADF cable is connected
correctly to the scanner. See
Changing
the automatic document feeder (ADF) on
the HP LaserJet 3390/3392 all-in-one.
If the ADF motor still does not rotate,
replace the ADF. See
Changing the
automatic document feeder (ADF) on the
HP LaserJet 3390/3392 all-in-one.
Scanner bulb does not light. If the scanner bulb does not light, contact
HP Customer Care. See
HP Customer
Care or the support flyer that came in the
all-in-one box.
2 Does Ready appear in the
all-in-one control panel?
The control panel should
function without error
messages.
Control panel shows an error. See Control-panel messages for a list of
common messages that will help you
correct the error.
If the error persists, contact HP Customer
Care. See
HP Customer Care or the
support flyer that came in the all-in-one
box.
3 Do information pages print? An error message appears on the control-
panel display.
See Control-panel messages for a list of
common messages that will help you
correct the error.
304 Chapter 13 Troubleshooting ENWW
- All-in-One User Guide 1
- All-in-One 3
- Table of contents 5
- 1 All-in-one basics 19
- All-in-one configurations 20
- All-in-one features 23
- All-in-one parts 25
- Interface ports 26
- Control panel 27
- Front view 28
- Back view 28
- 2 Software 33
- Software installation 34
- Printer drivers 35
- Printer-driver Help (Windows) 36
- ENWW Printer drivers 19 37
- Software for Windows 38
- Software for Macintosh 39
- 24 Chapter 2 Software ENWW 42
- 3 Media specifications 43
- General guidelines 44
- Media to avoid 45
- Table 3-1 Paper usage 46
- Transparencies 47
- Envelopes 48
- Card stock and heavy media 49
- 4 Using the all-in-one 55
- Priority input slot 58
- 250-sheet input tray (tray 1) 58
- Controlling print jobs 60
- Changing the alarm volume 63
- 5 Printing 65
- Creating and using quick sets 66
- Creating and using watermarks 67
- Resizing documents 67
- Printing on both sides 69
- 58 Chapter 5 Printing ENWW 76
- 1 Rear output door 78
- 2 Top output bin 78
- Printing on special media 79
- Transparencies and labels 81
- Colored paper 81
- Canceling a print job 83
- 66 Chapter 5 Printing ENWW 84
- Basic fax features and tasks 86
- Setting the time and date 87
- Setting the fax header 87
- Sending faxes 88
- Using manual dial 91
- Redialing manually 92
- Canceling a fax job 93
- Changing resolution settings 94
- Changing the redial settings 96
- Using dialing characters 99
- To manage group-dial entries 102
- Inserting a dial prefix 104
- Sending a delayed fax 105
- Using billing codes 106
- Reprinting a fax 107
- Deleting faxes from memory 108
- Using fax forwarding 109
- Using fax polling 109
- Creating stamp-received faxes 110
- Changing the V.34 setting 111
- To change the ring volume 112
- Fax logs and reports 113
- Printing a fax call report 114
- Printing a phone book report 115
- Printing the block-fax list 116
- Printing all fax reports 116
- Other ways to set up your fax 120
- Connecting additional devices 129
- 112 Chapter 6 Fax ENWW 130
- 114 Chapter 6 Fax ENWW 132
- 118 Chapter 6 Fax ENWW 136
- Starting a copy job 138
- Canceling a copy job 139
- Adjusting the copy quality 140
- Reducing or enlarging copies 142
- Changing the number of copies 144
- Table 7-1 2-Sided settings 150
- HP LaserJet 3390/3392 150
- 2. Gently close the lid 154
- 4. Press Start Copy 154
- 136 Chapter 7 Copy ENWW 154
- 138 Chapter 7 Copy ENWW 156
- Scanning to e-mail 160
- Scanning to a file 161
- Scanning to other programs 161
- Canceling a scan job 164
- Scanning a photo or a book 166
- HP LaserJet 167
- 3052/3055 167
- Scanner resolution and color 168
- To clean the scanner glass 170
- Networking 171
- HP LaserJet 3052/3055 172
- Setting a network password 175
- Network configuration page 176
- Configuration page 176
- IP configuration 176
- Automatic configuration 177
- Table 9-1 Printing 178
- Table 9-4 IP addressing 179
- TCP/IP configuration 180
- Using DHCP 181
- Windows systems 182
- Windows 2000 Server 184
- NetWare systems 185
- Using BOOTP 186
- BOOTP on UNIX 187
- Configuring for LPD printing 189
- About LPD 190
- LPD setup overview 191
- LPD on UNIX systems 192
- Printing a test file 194
- Verifying the configuration 198
- Printing from Windows clients 198
- LPD on Windows XP systems 199
- Introduction 201
- IP address 202
- Configuring IP parameters 203
- Gateways 204
- 3392 all-in-one only) 205
- Loading staples 207
- 4. Close the stapler door 208
- Using the convenience stapler 209
- Clearing stapler jams 211
- 11 How do I? 213
- Print: How do I? 214
- Print on both sides (Windows) 215
- Print on special media 221
- 1. Open the rear output door 222
- ENWW Print: How do I? 205 223
- Heavy paper 224
- Fax: How do I? 225
- Reprint a fax 226
- Print the fax activity log 227
- Add or delete a contact 231
- Fax phone book 232
- Create a new group list 235
- To delete group-dial entries 236
- Change resolution settings 239
- Copy: How do I? 241
- Table 11-1 2-Sided settings 243
- Reduce or enlarge copies 245
- Adjust the copy quality 248
- Change the number of copies 251
- Scan: How do I? 252
- Scan to e-mail 254
- Scan to a folder 254
- Network: How do I? 255
- Set my network password 257
- Other: How do I? 258
- Find the user guide 260
- Receive toner warnings 261
- 3390/3392 all-in-one) 262
- Use the convenience stapler 263
- Load staples 265
- Clear stapler jams 267
- ENWW Other: How do I? 251 269
- ENWW Other: How do I? 253 271
- ENWW Other: How do I? 255 273
- 3. Remove tray 2 279
- ENWW Other: How do I? 261 279
- ENWW Other: How do I? 263 281
- Order new supplies 284
- Information pages 286
- HP ToolboxFX 290
- Event log 291
- Set up status alerts 292
- Set up e-mail alerts 292
- Fax tasks 293
- Fax send log 295
- Fax receive log 295
- System settings 296
- Paper handling 297
- Print quality 297
- Paper types 297
- Print settings 298
- Network settings 299
- OS X V10.4) 300
- Embedded Web server 301
- Managing supplies 302
- Storing supplies 303
- HP policy on non-HP supplies 303
- HP fraud hotline 303
- Cleaning the all-in-one 305
- 2. Open the ADF cover 308
- Cleaning the paper path 311
- Changing the print cartridge 313
- HP Customer Care 320
- 13 Troubleshooting 321
- Troubleshooting checklist 322
- Clearing jams 326
- ENWW Clearing jams 309 327
- Output bin 333
- ENWW Clearing jams 317 335
- Control-panel messages 341
- Critical error messages 348
- Print problems 350
- ENWW Print problems 335 353
- Media-handling problems 355
- Print-media guidelines 356
- Solving print-media problems 356
- Performance problems 357
- Fax problems 359
- Problems sending faxes 361
- Voice-call problems 363
- Copy problems 365
- ENWW Copy problems 349 367
- Scan problems 369
- Scan-quality problems 371
- Network problems 372
- Table 13-3 PS errors 375
- Troubleshooting tools 377
- Fax reports 378
- Fax activity log 379
- Fax call report 379
- Phone book report 379
- Service menu 381
- T.30 protocol trace 382
- Archive print 382
- Supplies 384
- User-replaceable parts 385
- Paper and other print media 385
- Table A-1 User guides 386
- B Service and support 389
- Hardware service 393
- Extended warranty 393
- C All-in-one specifications 395
- Physical specifications 396
- Electrical specifications 396
- Power consumption 397
- Environmental specifications 397
- Acoustic emissions 398
- D Regulatory information 399
- FCC compliance 400
- Protecting the environment 401
- Ozone production 401
- HP LaserJet printing supplies 402
- Nederlands 403
- European Union 404
- Material safety data sheet 404
- For more information 404
- IC CS-03 requirements 406
- Laser safety statement 410
- Canadian DOC statement 410
- Korean EMI statement 410
- Finnish laser statement 411
- Glossary 413
- 398 Glossary ENWW 416
- *Q6500-90929* 430
- Q6500-90929 430
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