Hp OFFICEJET 4500 User Manual

OFFICEJET 4500OFFICEJET ADVANTAGE 4500User GuideK710

Regulatory information...140FCC statement...

Scan takes too long• Check the settings◦ If you set the resolution too high, the scan job takes longer and results in largerfiles. To obtain good resu

Text cannot be edited• Check the settings◦ Make sure the HP software (or any additional OCR software) is properly installed.◦ When you scan the origin

Text or images on the back of a two-sided original appear in the scanTwo-sided originals can "bleed" text or images from the back side to th

• Black dots or streaks◦ Ink, glue, correction fluid, or an unwanted substance might be on the scannerglass, the scanner glass might be dirty or scrat

• The "Dial Tone Detection" test failed•The "Fax Line Condition" test failedThe "Fax Hardware Test" failedSolution:• Tur

• If you are using a phone splitter, this can cause faxing problems. (A splitter is atwo-cord connector that plugs into a telephone wall jack.) Try re

The "Using Correct Type of Phone Cord with Fax" test failedSolution:• Make sure you used the phone cord supplied in the box with the device

The "Dial Tone Detection" test failedSolution:• Other equipment, which uses the same phone line as the device, might be causingthe test to f

The "Fax Line Condition" test failedSolution:• Make sure you connect the device to an analog phone line or you will not be ableto send or re

example, you cannot use the device for faxing if an extension phone is off the hook,or if you are using a computer dial-up modem to send e-mail or acc

C Additional fax setupSet up faxing (parallel phone systems)...174Choos

• Other equipment, which uses the same phone line as the device, might be in use.For example, you cannot use the device for faxing if an extension pho

The device is having problems sending a manual faxSolution:NOTE: This possible solution applies only in the countries/regions that receivea 2-wire pho

• If you have a voice mail service at the same phone number you use for fax calls,you must receive faxes manually, not automatically. This means that

• If the device shares the same phone line with other types of phone equipment,such as an answering machine, a computer dial-up modem, or a multi-port

Fax tones are recorded on my answering machineSolution:• When you have an answering machine on the same phone line you use for faxcalls, try connectin

The computer cannot receive faxes (Fax to PC and Fax to Mac)Cause: The HP Digital Imaging monitor is turned off (Windows).Solution: Check the taskbar

If the installation program cannot discover the device, print the network configurationpage, and enter the IP address manually in the installation pro

Step 2 - Restart components of the wireless networkTurn off the router and the HP device, and then turn them back on in this order: routerfirst and th

To check a wireless connection1. Make sure that your computer's wireless has been turned on. (For more information,see the documentation that cam

A: Make sure the HP device is on the network1. If the HP device supports Ethernet networking and is connected to an Ethernetnetwork, make sure an Ethe

Use the HP Solution Center (Windows)...206HP Utility (Mac OS X)...

to communicate with each other over the network. For more information, see Configureyour firewall to work with HP devices.If you are able to access th

connecting to the HP device, make sure the correct version of the printer driver is set asthe default.1. Click Start, point to Settings, and then clic

device access to the network. If the WAP filters MAC addresses, then the device’s MACaddress must be added to the WAP’s list of accepted MAC addresses

NOTE: Refer to your firewall documentation on how to configure the firewall portsettings and how to add HP files to the “trusted“ list.Some firewalls

NOTE: To use the embedded Web server (EWS), the product must be connectedto a network using either an Ethernet or a wireless connection. You cannot us

Troubleshoot installation issuesIf the following topics do not help, see Solve a problem for information about HP support.•Hardware installation sugge

• Duplexer is locked into place.• Paper is loaded correctly in the tray, and is not jammed in the device.• All latches and covers are closed.Software

NOTE: If your product does not support wireless communication, the report is calledthe "Printer Status Report". If your product supports wir

Self-Test Report1. Printer Information: Shows device information (such as the product name, modelnumber, serial number, and firmware version number),

help troubleshoot network connectivity problems. If you need to call HP, it is often usefulto print this page before calling.Network Configuration Pag

1 Get startedThis guide provides details about how to use the device and to resolve problems.•Accessibility•Eco-Tips•Understand the device parts•Use t

• Make sure that the device is clean. For more information, see Maintain the device.• Make sure that the trays are loaded correctly and are not too fu

To clear a paper jam in the automatic document feeder (ADF) (Some models only)1. Lift the cover of the ADF.2. Gently pull the paper out of the rollers

A Technical informationThis section contains the following topics:• Warranty information•Device specifications•Regulatory information• Environmental p

Hewlett-Packard limited warranty statementA. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP prod

Ink cartridge warranty informationThe HP cartridge warranty is applicable when the product is used in its designated HP printing device.This warranty

Device specificationsThis section contains the following topics:• Physical specifications•Product features and capacities•Processor and memory specifi

Processor: 192 MHz ARM9 coreMemory: 64 MB DDR2Wireless modelsProcessor: 180 MHz ARM9 coreMemory: 32 MB SDRAMSystem requirementsNOTE: For the most curr

• Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with FeatureRelease 3• Microsoft Windows 2003 Small Business Server Termina

Media size Main trayBorderless B5 (176 x 250 mm; 6.9 x 9.8 inchesBorderless (10 x 15 cm, tab)Borderless (4 x 6 inches, tab)Borderless HVBorderless A6B

Media size Main trayPhoto media (89 x 127 mm; 3.5 x 5 inches)Photo media (102 x 152 mm; 4 x 6 inches)Photo media (5 x 7 inches)Photo media (8 x 10 inc

Eco-TipsHP is committed to helping customers reduce their environmental footprint. HP hasprovided the Eco-Tips below to help you focus on ways to asse

Tray Type Weight CapacityAutomaticdocumentfeeder(ADF)*Paper 75 g/m2(20 lb index)Up to 20 sheets of plainpaper (5 mm or 0.2inches stacked)Output tray A

Guidelines for two-sided (duplex) printing• Always use media that conforms to the device specifications. For more information, see Mediaspecifications

Paper type Device control panel settingHP Premium Plus Photo Papers Photo PaperHP Premium Photo Papers Photo PaperHP Advanced Photo Paper Photo PaperH

Scan specifications• Image editor included• Integrated OCR software automatically converts scanned text to editable text• Scan speeds vary according t

Regulatory informationThe device meets product requirements from regulatory agencies in your country/region.This section contains the following topics

FCC statementFCC statementThe United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to

Notice to users in Japan about the power cordNoise emission statement for GermanyGeräuschemissionLpA < 70 dB am Arbeitsplatz im Normalbetrieb nach

Notice to users of the U.S. telephone network: FCC requirementsNotice to users of the U.S. telephone network: FCC requirementsThis equipment complies

Notice to users of the Canadian telephone networkNote à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian t

Notice to users in the European Economic AreaNotice to users in the European Economic AreaThis product is designed to be connected to the analog Switc

1 Control panel2 Main tray3 Cartridge access door4 Scanner glass5 Automatic document feeder6 Scanner lidPrinting supplies areaHP Officejet 4500 / HP O

Exposure to radio frequency radiationExposure to radio frequency radiationCaution The radiated output power of this device is far below the FCC radio

European Union regulatory noticeEuropean Union Regulatory NoticeProducts bearing the CE marking comply with the following EU Directives: · Low Volta

Declaration of conformityDECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1Supplier’s Name:Hewlett-Packard Company DoC#: SNPRC-090

DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SDGOB-0833-Rev.7.0 Supplier’s

DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1Supplier’s Name:Hewlett-Packard Company DoC#: SNPRC-0902-01-D Supplier’s Addres

Environmental product stewardship programHewlett-Packard is committed to providing quality products in an environmentally sound manner.Design for recy

Disposal of waste equipment by users in private households in the European UnionDisposal of Waste Equipment by Users in Private Households in the Euro

Power consumptionHewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualifiedto the U.S. Environmental Protection Age

Third-party licensesThis section contains the following topics:• HP Officejet 4500 Desktop• HP Officejet 4500 / HP Officejet 4575 / HP Officejet Advan

HP Officejet 4500 DesktopThird-party licensesAESrijndael-alg-fst.c@version 3.0 (December 2000)Optimised ANSI C code for the Rijndael cipher (now AES)@

1 Universal serial bus (USB) port2 Ethernet port (HP Officejet 4500 / HP Officejet 4575 / HP Officejet Advantage 4500 only)3 Power input4 1-LINE (fax)

SHA2 FIPS 180-2 SHA-224/256/384/512 implementationLast update: 02/02/2007Issue date: 04/30/2005Copyright (C) 2005, 2007 Olivier Gay <olivier.gay@a

ZLIBzlib.h -- interface of the 'zlib' general purpose compression library version 1.2.3, July 18th, 2005Copyright (C) 1995-2005 Jean-loup Ga

HP Officejet 4500 / HP Officejet 4575 / HP Officejet Advantage 4500Third-party licensesAESrijndael-alg-fst.c@version 3.0 (December 2000)Optimised ANSI

ExpatCopyright (c) 1998, 1999, 2000 Thai Open Source Software Center LtdPermission is hereby granted, free of charge, to any person obtaininga copy of

OpenSSL Copyright (C) 1995-1998 Eric Young ([email protected])All rights reserved.This package is an SSL implementation written by Eric Young (eay@cry

THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTI

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANYEXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIE

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANYEXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIE

THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, TH

HP Officejet 4500 WirelessThird-party licensesAESrijndael-alg-fst.c@version 3.0 (December 2000)Optimised ANSI C code for the Rijndael cipher (now AES)

Label Name and Description9 Start: Initiates a copy, fax, or scan job. Pressing Start processes the job according to the functionselected.10 Cancel: S

ExpatCopyright (c) 1998, 1999, 2000 Thai Open Source Software Center LtdPermission is hereby granted, free of charge, to any person obtaining a copy o

OpenSSLCopyright (C) 1995-1998 Eric Young ([email protected])All rights reserved.This package is an SSL implementation written by Eric Young (eay@cryp

THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTI

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLI

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLI

THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, TH

B HP supplies and accessoriesThis section provides information on HP supplies and accessories for the device. The information issubject to changes, vi

• The HP software on your computer:NOTE: For more information about opening and using these HP software tools, see Devicemanagement tools◦ Solution Ce

C Additional fax setupAfter completing all the steps in the getting started guide, use the instructions in this section tocomplete your fax setup. Kee

Portugal Russia Saudi ArabiaSingapore Spain TaiwanThailand USA VenezuelaVietnam If you are unsure which kind of telephone system you have (serial o

To select a different modePress left arrow or right arrow to select the desired mode, and then press OK.To change settings for a mode1. After selec

• Answering machine: An answering machine that answers voice calls at the same phonenumber you use for fax calls on the device.• Voice mail service: A

Other equipment or services sharing your fax line Recommended faxsetupDSL PBX Distinctive ringserviceVoicecallsComputerdial-upmodemAnsweringmachineVoi

3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).4. Run a fax test.When the phone rings, the device answers automati

3. Connect an additional phone cord from the DSL filter to the telephone wall jack.4. Run a fax test.If you encounter problems setting up the device w

1 Telephone wall jack2 Use the phone cord supplied in the box with the device to connect to the1-LINE portYou might need to connect the supplied phone

1 Telephone wall jack2 Use the phone cord supplied in the box with the device to connect to the1-LINE portYou might need to connect the supplied phone

Back view of the device1 Telephone wall jack2 Use the phone cord supplied in the box with the device to connect to the"1-LINE" portYou might

Set up the device with a computer dial-up modemIf you are using the same phone line for sending faxes and for a computer dial-up modem, followthese di

Set up the device with a computer DSL/ADSL modemIf you have a DSL line and use that phone line to send faxes, follow these instructions to set up your

4. Connect the DSL modem to the parallel splitter.5. Connect the parallel splitter to the wall jack.6. Run a fax test.When the phone rings, the device

If the error message shows an error code, press the Power button to turn off the device,and then turn it on again. In most situations, this action sol

1 Telephone wall jack2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port.You might need to connect the supplied pho

Shared voice/fax with computer DSL/ADSL modemUse these instructions if your computer has a DSL/ADSL modem1 Telephone wall jack2 Parallel splitter3 DSL

To set up the device with a computer DSL/ADSL modem1. Obtain a DSL filter from your DSL provider.NOTE: Phones in other parts of the home/office sharin

3 Answering machine4 Telephone (optional)To set up the device with a shared voice/fax line with answering machine1. Remove the white plug from the por

Shared voice/fax line with computer dial-up modem and answering machineThere are two different ways to set up the product with your computer based on

1. Remove the white plug from the port labeled 2-EXT on the back of the product.2. Find the phone cord that connects from the back of your computer (y

Shared voice/fax line with computer DSL/ADSL modem and answering machine1 Telephone wall jack2 Parallel splitter3 DSL/ADSL filter4 Phone cord provided

To set up the device with a computer DSL/ADSL modem1. Obtain a DSL/ADSL filter from your DSL/ADSL provider.NOTE: Phones in other parts of the home/off

Since your computer dial-up modem shares the phone line with the device, you cannot use bothyour modem and the device simultaneously. For example, you

4. Using the phone cord supplied in the box with the device, connect one end to your telephonewall jack, then connect the other end to the port labele

Depending on your country/region, some of these papers might not be available.HP Brochure PaperHP Superior InkjetPaperThese papers are glossy-coated o

Test fax setupYou can test your fax setup to check the status of the device and to make sure it is set up properlyfor faxing. Perform this test after

D Network setup (some modelsonly)You can manage network settings for the device through the device control panel as described inthe next section. Addi

This section contains the following topics:• Set link speed• To View IP settings• To Change IP settingsSet link speedYou can change the speed at which

Set up the device for wireless communication (some models only)You may set up the device for wireless communication using one of the following ways:Se

There are two communication mode options:• Ad hoc: On an ad hoc network, the device is set to ad hoc communication mode andcommunicates directly with

NOTE: If you cannot find the network name (SSID) and WPA key or WEP passphrase, contactyour network administrator or the person who set up the wireles

To turn off wireless communication• Device control panel: Press Setup, then select Wireless, then select Wireless ON/OFF, andthen select either On or

Guidelines for ensuring wireless network securityThis section contains the following topics:• To add hardware addresses to a WAP• Other guidelinesTo a

not simply delete the device application files from your computer. Make sure to remove them properlyusing the uninstall utility provided when you inst

4. Restart your computer.NOTE: It is important that you disconnect the device before restarting your computer. Donot connect the device to your comput

HP Photo Value Packs conveniently package Original HP ink cartridges and HPAdvanced Photo Paper to save you time and take the guesswork out of printin

E Device management toolsThis section contains the following topics:• Toolbox (Windows)•Use the HP Solution Center (Windows)•HP Utility (Mac OS X)•Emb

NOTE: On a Macintosh computer, the features available in the HP Utility vary depending onthe selected device.Ink level warnings and indicators provide

You can open the embedded Web server by using these methods:• Web browser: In a supported Web browser on your computer, type the IP address or hostnam

F Errors (Windows)This list represents some of the errors you might see on your computer screen (Windows) and howto fix the errors.•Fax Memory Full•De

Ink level warnings and indicators provide estimates for planning purposes only. When you receivea low-ink warning message, consider having a replaceme

3. Wait until the print carriage is idle and silent, and then lightly press down on the ink cartridge torelease it.4. Pull the ink cartridge toward yo

Solution 2: Turn the product off and onTurn off the product, and then turn it on again.If the problem persists, try the next solution.Solution 3: Clea

Before you try to clear the jam, check the following:• Make sure that you have loaded paper that meets specifications and that is not wrinkled, folded

Usually, you can resolve such problems by completing the following steps:1.Press the (Power) button to turn off the product.2. Unplug the power cord,

IndexSymbols/Numerics(ADF) automatic documentfeederclean 22feeding problems,troubleshoot 22Aaccessibility 3, 9accessoriesPrinter Status Report 123Self

• Do not overload the tray or ADF (some models only). For more information, see Mediaspecifications.• To prevent jams, poor print quality, and other p

default settingscopy 37deleting faxes from memory 45device control panellocating 10network settings 197scan from 34send faxes 39dial tone test, failur

test setup 196troubleshoot 99voice mail, set up (parallelphone systems) 181wall jack test, failed 100Fax B&W function indicator 13Fax Color funct

shared with fax and voiceline (parallel phonesystems) 185shared with fax and voicemail (parallel phonesystems) 193monitor dialing 40, 42multi-feeds, t

redial options, setting 53reduce fax 47regulatory information 140, 145regulatory model number 147replace ink cartridges 61reportwireless test 202repor

Ttechnical informationcopy specifications 137fax specifications 138scan specifications 139telephone line, answer ringpattern 52telephone wall jack, fa

two-sided 33uninstall software 204wireless communicationadvanced wirelesstroubleshooting 113basic wirelesstroubleshooting 112Ethernet setup 201radio,

222

www.hp.com/support 2010 © Hewlett-Packard Development Company, L.P.

3. Close the lid.Load an original in the automatic document feeder (ADF)NOTE: The ADF is available for some models only.You can copy, scan, or fax a o

To load media1. Pull out the tray extender.2. Insert the media print-side down along the right of the main tray. Make sure the stackof media aligns wi

Maintain the deviceThis section provides instructions for keeping the device in top working condition. Performthese maintenance procedures as necessar

Clean the exterior WARNING! Before cleaning the device, turn off the power and unplug the powercord from the electrical socket.Use a soft, damp, lint-

4. Use the damp cloth to wipe any residue off the rollers or separator pad.NOTE: If the residue does not come off using distilled water, try using iso

4. Lift the automatic document feeder mechanism.5. Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasiveglass clea

2PrintMost print settings are automatically handled by the software application. You need tochange the settings manually only when you want to change

HP Officejet 4500 (G510)/HP Officejet 4575 (K710)/HPOfficejet Advantage 4500(K710) All-in-One seriesUser Guide

Print documents (Mac OS X)1. Load paper in the tray. For more information, see Load media.2. From the File menu in your software application, choose P

4. Choose Paper Type/Quality from the pop-up menu, and then choose the followingsettings:• Paper Type: the appropriate brochure paper type• Quality: N

5. Select the landscape or horizontal Orientation option.NOTE: Click the blue disclosure triangle next to the Printer selection to accessthese options

Print photosDo not leave unused photo paper in the input tray. The paper might start to curl, whichcould reduce the quality of your printout. Photo pa

5. If necessary, click the disclosure triangle next to Color Options.Select any other print settings that you want, and then click Print to begin prin

7. Select the paper type:a. Click More in the Paper type drop-down list.b. Click the desired paper type, and then click OK.8. Click OK, and then click

Follow the instructions for your operating system.•Print borderless documents (Windows)•Print borderless documents (Mac OS X)Print borderless document

Perform two-sided printing (Windows)1. Load paper in the tray. For more information, see Load media and Guidelines for two-sided (duplex) printing.2.

3 ScanUsing the product’s control panel, you can scan originals and send them to a variety ofdestinations, such as a folder or a program on a computer

3. Press right arrow to select what to do with the scan, and then press OK.4. Press Start.Edit a scanned document using optical characterrecognition

Copyright information© 2011 Copyright Hewlett-PackardDevelopment Company, L.P.Hewlett-Packard CompanynoticesThe information contained in thisdocument

4 CopyYou can produce high-quality color and grayscale copies on a variety of paper types andsizes.NOTE: If you are copying a document when a fax arri

• Lighter/Darker settings• Resizing originals to fit on different paper sizesYou can use these settings for single copy jobs, or you can save settings

5FaxYou can use the device to send and receive faxes, including color faxes. You canschedule faxes to be sent at a later time and set up speed-dials t

TIP: You can also send a fax manually from a phone or by using monitor dialing.These features allow you to control the pace of your dialing. They are

4. If the recipient answers the telephone, you can engage in a conversation beforesending your fax.NOTE: If a fax machine answers the call, you will h

Send a fax from memoryYou can scan a black-and-white fax into memory and then send the fax from memory.This feature is useful if the fax number you ar

6. Enter the fax number by using the keypad, press Speed Dial to select a speed dial,or press Redial/Pause to redial the last number dialed.7. Press S

phone lines. On poor phone lines, ECM increases sending time and phone charges, butsends the data much more reliably. The default setting is On. Turn

You can receive faxes manually from a phone that is:• Directly connected to the device (on the 2-EXT port)• On the same phone line, but not directly c

NOTE: If Backup fax is enabled and you turn off the device, all faxes stored inmemory are deleted, including any unprinted faxes that you might have r

Contents1 Get startedAccessibility...

NOTE: The HP All-in-One does not support polling pass codes. Polling pass codesare a security feature that require the receiving fax machine to provid

NOTE: If an incorrect paper size is loaded in the main tray when you receive a fax,the fax does not print and an error message appears on the display.

Add numbers to the junk fax listYou can block specific numbers by adding them to the junk fax list.To manually enter a number to block1. Press Setup.2

Receive faxes to your computer (Fax to PC and Fax to Mac)Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly toyour co

Modify Fax to PC or Fax to Mac settingsYou can update the Fax to PC settings from your computer at any time from the FaxSettings page in the Solution

• Set the fax error correction mode•Set the dial type•Set the redial options•Set the fax speed•Set the fax sound volumeConfigure the fax headerThe fax

before the device does. The number of rings to answer for the device should be greaterthan the number of rings to answer for the answering machine.For

you are trying to send a fax to another country/region or receive a fax from anothercountry/region, or if you are using a satellite phone connection.T

If you use one of the following, setting the fax speed to a slower speed might be required:• An Internet phone service• A PBX system• Fax over Interne

NOTE: If you have questions about Internet faxing, contact your Internet faxingservices support department or your local service provider for further

Print photos...29Print phot

3. Press right arrow to select Fax Confirmation, and then press OK.4. Press right arrow to select one of the following, and then press OK.Off Does

• Number of pages• Result (status) of transmissionTo print the fax log from the device control panel1. Press Setup.2. Press right arrow to select Pri

Print a Caller ID History ReportUse the following procedure to print a list of Caller ID fax numbers.To print a Caller ID History Report1. Press Setup

6 Work with ink cartridgesTo ensure the best print quality from the HP All-in-One, you will need to perform somesimple maintenance procedures. This se

• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installationcan cause temporary printing problems.• If you are transpor

Handle the ink cartridgesBefore you replace or clean an ink cartridge, you should know the part names and howto handle the ink cartridges.1 Copper-col

available to avoid possible printing delays. You do not need to replace the ink cartridgesuntil print quality becomes unacceptable. For more informati

If you are replacing the black ink cartridge, remove the ink cartridge from the slot onthe right.4. Pull the ink cartridge toward you, out of its slot

6. Hold the ink cartridge with the HP logo on top, and insert the new ink cartridge intothe empty cartridge slot. Make sure you push the ink cartridge

10. Load the ink cartridge alignment sheet face down on the scanner glass in the frontright corner with the top of the page to the right, and then pre

Change fax settings...50Configure the f

3. Selects Tools and then select Align Cartridge.The product prints an ink cartridge alignment sheet.4. Place the alignment sheet face down on the sca

To align the ink cartridges from the HP software1. Load letter or A4, unused, plain white paper in the input tray. For more information,see Load media

To clean the ink cartridges from the product control panel1. Load letter, A4, or legal unused plain white paper into the input tray.2. Press Setup.3.

7 Solve a problemThe information in Solve a problem suggests solutions to common problems. If yourdevice is not operating correctly and those suggesti

Obtain electronic supportTo find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/regio

• Messages that appear when the situation occurs• Answers to these questions:◦ Has this situation happened before?◦ Can you re-create it?◦ Did you add

For the most current list of telephone support numbers, see www.hp.com/support.$IULFD(QJOLVKVSHDNLQJ $IULTXHIUDQFRSKRQH 

After the phone support periodAfter the phone support period, help is available from HP at an additional cost. Help mayalso be available at the HP onl

Solve printing problemsThis section contains the following topics:•The device shuts down unexpectedly•Error message appears on control-panel display•A

Check the device software installationIf the device is turned off when printing, an alert message should appear on your computerscreen; otherwise, the

Poor print quality and unexpected printouts...77Solution 1: Use genuine HP c

There is a blank page in the fileCheck the file to make sure there is no blank page.Something on the page is missing or incorrectCheck the margin sett

electromagnetic fields. Also, it is recommended that you use a USB cable that is less than3 meters (9.8 feet) long to minimize the effects of these el

The images below show the difference between vertical and horizontal streaking.Horizontal Streaks Vertical streaksNOTE: Streaks on a copied document c

Step 1: Check the print quality settingsThe print quality settings in the product software might not be optimized for the type ofdocument you are prin

Mac OS X1. From the File menu in your software application, choose Print.2. Choose Paper Type/Quality from the pop-up menu.3. In the Color Options are

Print Quality Diagnostic Report1. Load regular, white, letter-size or A4 paper2. On the product control panel, press (Setup), select Print Report, se

b. Color bars: Look at the color bars in the middle of the page. You should seeseven color bars. These bars should have sharp edges, should be solid

To prevent problems causing ragged bars on the PQ Diagnostic Report, try thefollowing solutions:• Avoid leaving un-taped ink cartridges outside of the

Examples of bad large-font textThe letters are jagged.The letters are smeared.The letters are ragged on one end.d. Alignment pattern: If the color bar

The lines are jagged.Self-Test ReportFollow these steps to print, and then evaluate a Diagnostic report.1. Load regular, white, letter-size or A4 pape

Solve wireless problems (some models only)...112Basic wireless troubleshooting...

To evaluate the Diagnostic Page:1. Look at the color bars in the middle of the page. There should be three color bars anda black bar. All the bars sho

Bar colors are not uniformExample of Bad Color Bars - The yellow bar is streaked with another color.Black Text2. Look at the black text printed on the

Solution 8: Align the ink cartridgesAlign the ink cartridges if you see the following in the diagnostic report:• Large-font text: Letters are jagged.•

To clean the ink cartridge contacts1. Turn on the device and open the ink cartridge door.The print carriage moves to the far right side of the device.

NOTE: Clean the area around the ink nozzles only if you continue to see streaksand smudges on your printed pages after you have already cleaned the in

6. Clean the face and edges around the ink nozzle area with the swab, as shown below.1 Nozzle plate (do not clean)2 Face and edges around the ink nozz

Media is not coming out correctly• Make sure the output tray extension is extended; otherwise, printed pages may falloff the device.• Remove excess me

• Size is reduced•Copy quality is poor•Copy defects are apparent•The device prints half a page, then ejects the paper•Paper mismatchNo copy came out•

Size is reduced• The reduce/enlarge or other copy feature might have been set from the device controlpanel to reduce the scanned image. Check the sett

• Large, black typefaces look splotchy (not smooth)The default enhancement setting might not be suitable for the job. Check the settingand change it t