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Clearing jams
This section contains instructions for clearing jams from the all-in-one.
Causes of jams
Occasionally, paper or other print media can become jammed during a print job. Some causes
include the following events:
●
The input trays are loaded improperly or overfilled, or the media guides are not set properly.
●
Media is added to or removed from an input tray during a print job or an input tray is removed
from the all-in-one during a print job.
●
The cartridge door is opened during a print job.
● Too many sheets have accumulated in an output area, or sheets are blocking an output area.
●
The print media that is being used does not meet HP specifications. See
Media specifications.
●
The media is damaged or has foreign objects attached to it, such as staples or paper clips.
●
The environment in which the print media was stored is too humid or too dry. See
Printing and
storage environment.
Tips to avoid jams
●
Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of
print media that you are using.
●
Verify that the media guides are properly adjusted.
●
Check that the input tray is securely in place.
●
Do not add print media into the input tray while the all-in-one is printing.
●
Use only HP-recommended media types and sizes. See
Media specifications for more
information about print media types.
●
Do not let print media stack up in the output bin. The print media type and the amount of toner
used affect the output bin capacity.
●
Check the power connection. Make sure that the power cord is firmly connected to both the all-
in-one and the power supply box. Plug the power cord into a grounded power outlet.
308 Chapter 13 Troubleshooting ENWW
- All-in-One User Guide 1
- All-in-One 3
- Table of contents 5
- 1 All-in-one basics 19
- All-in-one configurations 20
- All-in-one features 23
- All-in-one parts 25
- Interface ports 26
- Control panel 27
- Front view 28
- Back view 28
- 2 Software 33
- Software installation 34
- Printer drivers 35
- Printer-driver Help (Windows) 36
- ENWW Printer drivers 19 37
- Software for Windows 38
- Software for Macintosh 39
- 24 Chapter 2 Software ENWW 42
- 3 Media specifications 43
- General guidelines 44
- Media to avoid 45
- Table 3-1 Paper usage 46
- Transparencies 47
- Envelopes 48
- Card stock and heavy media 49
- 4 Using the all-in-one 55
- Priority input slot 58
- 250-sheet input tray (tray 1) 58
- Controlling print jobs 60
- Changing the alarm volume 63
- 5 Printing 65
- Creating and using quick sets 66
- Creating and using watermarks 67
- Resizing documents 67
- Printing on both sides 69
- 58 Chapter 5 Printing ENWW 76
- 1 Rear output door 78
- 2 Top output bin 78
- Printing on special media 79
- Transparencies and labels 81
- Colored paper 81
- Canceling a print job 83
- 66 Chapter 5 Printing ENWW 84
- Basic fax features and tasks 86
- Setting the time and date 87
- Setting the fax header 87
- Sending faxes 88
- Using manual dial 91
- Redialing manually 92
- Canceling a fax job 93
- Changing resolution settings 94
- Changing the redial settings 96
- Using dialing characters 99
- To manage group-dial entries 102
- Inserting a dial prefix 104
- Sending a delayed fax 105
- Using billing codes 106
- Reprinting a fax 107
- Deleting faxes from memory 108
- Using fax forwarding 109
- Using fax polling 109
- Creating stamp-received faxes 110
- Changing the V.34 setting 111
- To change the ring volume 112
- Fax logs and reports 113
- Printing a fax call report 114
- Printing a phone book report 115
- Printing the block-fax list 116
- Printing all fax reports 116
- Other ways to set up your fax 120
- Connecting additional devices 129
- 112 Chapter 6 Fax ENWW 130
- 114 Chapter 6 Fax ENWW 132
- 118 Chapter 6 Fax ENWW 136
- Starting a copy job 138
- Canceling a copy job 139
- Adjusting the copy quality 140
- Reducing or enlarging copies 142
- Changing the number of copies 144
- Table 7-1 2-Sided settings 150
- HP LaserJet 3390/3392 150
- 2. Gently close the lid 154
- 4. Press Start Copy 154
- 136 Chapter 7 Copy ENWW 154
- 138 Chapter 7 Copy ENWW 156
- Scanning to e-mail 160
- Scanning to a file 161
- Scanning to other programs 161
- Canceling a scan job 164
- Scanning a photo or a book 166
- HP LaserJet 167
- 3052/3055 167
- Scanner resolution and color 168
- To clean the scanner glass 170
- Networking 171
- HP LaserJet 3052/3055 172
- Setting a network password 175
- Network configuration page 176
- Configuration page 176
- IP configuration 176
- Automatic configuration 177
- Table 9-1 Printing 178
- Table 9-4 IP addressing 179
- TCP/IP configuration 180
- Using DHCP 181
- Windows systems 182
- Windows 2000 Server 184
- NetWare systems 185
- Using BOOTP 186
- BOOTP on UNIX 187
- Configuring for LPD printing 189
- About LPD 190
- LPD setup overview 191
- LPD on UNIX systems 192
- Printing a test file 194
- Verifying the configuration 198
- Printing from Windows clients 198
- LPD on Windows XP systems 199
- Introduction 201
- IP address 202
- Configuring IP parameters 203
- Gateways 204
- 3392 all-in-one only) 205
- Loading staples 207
- 4. Close the stapler door 208
- Using the convenience stapler 209
- Clearing stapler jams 211
- 11 How do I? 213
- Print: How do I? 214
- Print on both sides (Windows) 215
- Print on special media 221
- 1. Open the rear output door 222
- ENWW Print: How do I? 205 223
- Heavy paper 224
- Fax: How do I? 225
- Reprint a fax 226
- Print the fax activity log 227
- Add or delete a contact 231
- Fax phone book 232
- Create a new group list 235
- To delete group-dial entries 236
- Change resolution settings 239
- Copy: How do I? 241
- Table 11-1 2-Sided settings 243
- Reduce or enlarge copies 245
- Adjust the copy quality 248
- Change the number of copies 251
- Scan: How do I? 252
- Scan to e-mail 254
- Scan to a folder 254
- Network: How do I? 255
- Set my network password 257
- Other: How do I? 258
- Find the user guide 260
- Receive toner warnings 261
- 3390/3392 all-in-one) 262
- Use the convenience stapler 263
- Load staples 265
- Clear stapler jams 267
- ENWW Other: How do I? 251 269
- ENWW Other: How do I? 253 271
- ENWW Other: How do I? 255 273
- 3. Remove tray 2 279
- ENWW Other: How do I? 261 279
- ENWW Other: How do I? 263 281
- Order new supplies 284
- Information pages 286
- HP ToolboxFX 290
- Event log 291
- Set up status alerts 292
- Set up e-mail alerts 292
- Fax tasks 293
- Fax send log 295
- Fax receive log 295
- System settings 296
- Paper handling 297
- Print quality 297
- Paper types 297
- Print settings 298
- Network settings 299
- OS X V10.4) 300
- Embedded Web server 301
- Managing supplies 302
- Storing supplies 303
- HP policy on non-HP supplies 303
- HP fraud hotline 303
- Cleaning the all-in-one 305
- 2. Open the ADF cover 308
- Cleaning the paper path 311
- Changing the print cartridge 313
- HP Customer Care 320
- 13 Troubleshooting 321
- Troubleshooting checklist 322
- Clearing jams 326
- ENWW Clearing jams 309 327
- Output bin 333
- ENWW Clearing jams 317 335
- Control-panel messages 341
- Critical error messages 348
- Print problems 350
- ENWW Print problems 335 353
- Media-handling problems 355
- Print-media guidelines 356
- Solving print-media problems 356
- Performance problems 357
- Fax problems 359
- Problems sending faxes 361
- Voice-call problems 363
- Copy problems 365
- ENWW Copy problems 349 367
- Scan problems 369
- Scan-quality problems 371
- Network problems 372
- Table 13-3 PS errors 375
- Troubleshooting tools 377
- Fax reports 378
- Fax activity log 379
- Fax call report 379
- Phone book report 379
- Service menu 381
- T.30 protocol trace 382
- Archive print 382
- Supplies 384
- User-replaceable parts 385
- Paper and other print media 385
- Table A-1 User guides 386
- B Service and support 389
- Hardware service 393
- Extended warranty 393
- C All-in-one specifications 395
- Physical specifications 396
- Electrical specifications 396
- Power consumption 397
- Environmental specifications 397
- Acoustic emissions 398
- D Regulatory information 399
- FCC compliance 400
- Protecting the environment 401
- Ozone production 401
- HP LaserJet printing supplies 402
- Nederlands 403
- European Union 404
- Material safety data sheet 404
- For more information 404
- IC CS-03 requirements 406
- Laser safety statement 410
- Canadian DOC statement 410
- Korean EMI statement 410
- Finnish laser statement 411
- Glossary 413
- 398 Glossary ENWW 416
- *Q6500-90929* 430
- Q6500-90929 430
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