HP 1240 Fax series Quick Start Guide download pdf (Page 109)

user guide

troubleshooting information

troubleshooting

copy problems

problem possible cause and solution

Copies are faded or

colors are dull.

• The Copy Quality setting for the HP Fax is set to Fast.

• The Lighter/Darker setting for the HP Fax is set too light. See

copy a washed-out original on page 54.

• The Color Intensity setting for the HP Fax is set too pale. See

enhance the colors of your original on page 59.

• The print cartridges are clogged or out of ink. Print a Self-Test

Report to determine if there is a problem with the print

cartridges. See work with print cartridges on page 65.

• If the paper you are using is too fibrous, the ink might not

cover the surface of the paper. Make sure you are using a

paper that is appropriate for your HP Fax.

• Debris might be stuck on the glass or on the white strip on

back of the scanner lid; this causes poor copy quality and

slows down processing. See clean the glass on page 63 and

clean the white strip on page 64.

Copies are too light or

dark.

• The Lighter/Darker setting for the HP Fax is set too light or too

dark.

a. Press Copy until Lighter/Darker appears in the top line of

the display.

b. Press " to lighten the copy or press ! to darken it, and

then press Start Black or Start Color.

• The Copy Quality setting for the HP Fax is set to Fast. Check

the Copy Quality setting. Use a high print quality (Normal or

Best) for your project.

a. Press Copy until Copy Quality appears in the top line of

the display.

b. Press ! until the appropriate quality setting appears, and

then press Start Black or Start Color.

Colors run into each

other on my printout.

• Color documents can use excessive amounts of ink. Try

setting the Copy Quality setting to Normal or use HP Premium

Papers when using Best.

a. Press Copy until Copy Quality appears in the top line of

the display.

b. Press ! until Normal appears, and then press Start Black

or Start Color.

• The paper type is not suitable for the HP Fax. Use

HP Premium Papers or any other paper type that is

appropriate for your HP Fax.

• You are printing on the wrong side of the paper. Some

specialty papers have a print side. Make sure that print side

is loaded face down in the paper tray.

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HP 1240 Fax series Quick Start Guide Page 109

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