user guide
troubleshooting information
107
troubleshooting
I cannot receive
faxes, but I can send
faxes.
• The Rings to Answer feature might not be set to answer after the
appropriate number of rings for your office setup.
For more information, see how to choose the right fax setup for
your office on page 78.
• If you have a voice mail service at the same phone number you use
for fax calls, you must receive faxes manually, not automatically.
For information on how to receive faxes manually, see receive a
fax manually from a phone on page 28.
For information on setting up for faxing when you have a voice
mail service, see fax setup on page 75.
• If you have a PC modem on the same phone line with your HP Fax,
check to make sure that the modem’s software is not set to receive
faxes automatically. Modems with this auto fax receive feature
turned on will take over the phone line to receive all incoming
faxes, which will prevent the HP Fax from receiving fax calls.
• If you have an answering machine on the same phone line with
your HP Fax, you might have one of the following problems:
– Your outgoing message might be too long or too loud to allow
the HP Fax to detect fax tones, and the calling fax machine
might disconnect.
– Your answering machine might not have enough quiet time
after your outgoing message to allow the HP Fax to detect fax
tones. This problem is more common with digital answering
machines.
The following actions might help solve these problems:
a. Disconnect the answering machine and then try receiving a
fax. If faxing is successful without it, the answering machine
might be causing the problem.
b. Reconnect the answering machine and re-record your outgoing
message. Make sure the message is as short as possible (no
more than 10 seconds long), and that you speak softly and
slowly when recording it. Try again to receive a fax.
• If you have a special ring pattern for your fax phone number (using
a distinctive ring service through your telephone company), make
sure that the Answer Ring Pattern feature on your HP Fax is set to
match. For example, if the phone company has assigned your fax
number a double ring pattern, make sure Double Rings is selected
as the Answer Ring Pattern setting. For information on changing
this setting, see change the answer ring pattern (distinctive ringing)
on page 44.
Note that some ring patterns cannot be recognized by the HP Fax,
such as those with alternating short and long ringing patterns. If
you are having problems with a ring pattern of this type, ask your
phone company to assign a non-alternating ring pattern.
problem possible cause and solution
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