hp fax 1240 series
chapter 8
104
troubleshooting
fax problems
Use this section to solve any problems you might encounter while setting up your
HP Fax for faxing.
For information about how to set up your HP Fax for faxing, see fax setup on
page 75.
problem possible cause and solution
Fax transmission is
slow.
• The fax contains graphics. Graphics take longer to send.
• The phone line connection is “noisy”.
• You selected a high resolution for your fax. Consider using the
standard resolution to send faster.
• You are faxing in color.
• The receiving fax may have a problem or not be able to receive
faxes at the same rate that your HP Fax is sending.
Faxes are received,
but are not printing.
• You are out of paper. If the HP Fax runs out of paper, incoming
faxes are stored in memory. For information on loading paper, see
load paper on page 11. For information on faxes stored in
memory, see set backup fax reception on page 48 and reprint the
faxes in memory on page 49.
• You have a paper jam. If the HP Fax has a paper jam, incoming
faxes are stored in memory. For information on paper jams, see
paper jams on page 97. For information on faxes stored in
memory, see set backup fax reception on page 48 and reprint the
faxes in memory on page 49.
Pages of a fax I
received are missing.
• You are out of paper. If the HP Fax runs out of paper, incoming
faxes are stored in memory. For information on loading paper, see
load paper on page 11. For information on faxes stored in
memory, see set backup fax reception on page 48 and reprint the
faxes in memory on page 49.
• Check to see if the fax was sent correctly. Check with the sender to
find out how many pages were sent. The sending fax machine may
have failed to feed each page of the original.
• The print cartridges need cleaning or are out of ink.
Print a Self-Test Report to determine if there is a problem with the
print cartridges. Clean the print cartridges and print cartridge
contacts. If this does not solve the problem, one or both of the print
cartridges might be out of ink.
Pages of a fax I send
are missing.
• Make sure each page of your original was picked up separately
from the automatic document feeder. Sometimes pages are missing
because two or more pages of your original fed into the document
feeder at the same time. Try re-sending the fax and make sure each
page feeds separately.
• Check with the recipient to see if there is a problem with the
receiving fax machine.
There are horizontal
streaks on the fax.
• There is a problem with the print cartridges. Print a Self Test Report
to check them. See work with print cartridges on page 65.
(2 pages)
(8 pages)
(16 pages)
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