HP 9600 Series User Manual download pdf (Page 86)

ENWW 6-11

 Make sure the print to file option is not selected in the printer driver

If the print to file option is selected in the printer driver, the print job is saved to a file on

your computer and not printed on paper.

• Windows: From the software application, click File, and then click Print. Make sure

the Print to file option is not selected.

• Macintosh: On the main pop-up menu in the Print dialog box, make sure the Print to

file option is not selected.

 Check the rear access panel and top cover

Make sure the rear access panel or auto-duplex unit is correctly installed and locked into

place, and that the top cover is closed.

 Check the print cartridges

• If the print cartridge lights are on or blinking, see “Printer lights reference”.

• If you are printing with a single print cartridge, see “Printing with a single print

cartridge”.

 Try printing a demo page

Try printing a demo page to see if the printer is set up correctly. Make sure the printer is

turned on, press and hold the Power button, press the Resume button once, and then

release the Power button. The printer prints a demo page.

 Try printing a test page (Windows)

To print a generic Windows test page:

1 Click Start, point to Settings, and then click Printers (Windows NT 4.0, 98, Me, and

2000) or Printers and Faxes (Windows XP).

(If Printers and Faxes is not found on the Start menu in Windows XP, click Start, click

Control Panel, and then click Printers and Faxes.)

2 Right-click the printer icon and select Properties.

3 Click the General tab, and then click Print Test Page.

If the test page prints, then the problem is not with the connection between the printer and

the computer. Make sure the application you are trying to print from has the correct printer

selected.

If the test page prints and the printer previously worked with the same software application

you are using, try printing another file using the software. If this file prints, the file you were

previously trying to print may be damaged. If you have a backup copy of the file, try

printing it. If none of the above solutions work, this problem is likely caused by your

software application's inability to properly interpret print settings. Check the release notes

on the Starter CD for known software conflicts. Otherwise, check your software application

manual, or call the software manufacturer to get more specific help for this problem.

If the test page does not print, make sure the correct port (USB, LPTx) is selected and that

the printer is connected directly to your computer. If your printer is connected to a switch

box, make sure you have selected the correct switch. When printing the test page, the

printer Power light should blink. If the Power light does not blink, print a diagnostic page

(see “Printing a diagnostic page”).

 Try printing from another application

Try printing from other applications to see if this problem recurs.

1 2 ... 81 82 83 84 85 86 87 88 89 90 91 ... 122 123

Comments to this Manuals

No comments

HP 9600 Series User Manual Page 86

Comments to this Manuals

Related products and manuals for Inkjet printers HP 9600 Series