HP 9600 Series User Manual download pdf (Page 90)

ENWW 6-15

Resolving printing problems

A blank page printed

 Check the print cartridges

• If the print cartridge lights are on or blinking, see “Printer lights reference”.

• Each new print cartridge is packaged with protective tape covering the ink nozzles.

Check each print cartridge and make sure the protective tape is removed from the ink

nozzles.

• If you are printing black text and a blank page prints, your black print cartridge may be

empty. Check the print cartridge ink level.

• Windows: See “Using the Toolbox”.

• Macintosh: See “Displaying the HP Inkjet Toolbox”.

Replace the empty black print cartridge (see “Installing or replacing the print

cartridges”) and then print again.

• If one print cartridge is empty, you can still print with the other print cartridge. See

“Printing with a single print cartridge”.

 Make sure the printer is selected

When you print your file, make sure the printer is selected in the printer menu.

To set the printer as the default printer, right-click the printer name or icon in the Printers

folder and select the option to set as default printer. For more information about setting the

default printer, see the online Help for your computer’s operating system.

 Check for conflicts with port-sharing devices

If you are using a parallel cable, make sure your printer is connected directly to the parallel

port. Avoid sharing the port with other devices such as a Zip drive or other printers.

 Check the network setup

If you are sharing the printer, make sure it is properly set up in your network environment.

See “Connecting to a network” and the documentation provided by your network vendors.

Also see “Resolving network printing problems” for additional troubleshooting information.

 Check paper size

Load the correct-sized paper and press the Resume button to continue.

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HP 9600 Series User Manual Page 90