HP 9600 Series User Manual Page 97
- Page / 123
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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6-22 ENWW
Check the print cartridges
• If you refilled your print cartridges, HP does not recommend or support refilled print
cartridges. Refilling processes and the use of incompatible inks may disrupt the
intricate printing system, potentially resulting in reduced print quality and even printer
damage. To order an original HP print cartridge, see “HP supplies and accessories”.
• If the print cartridge lights are on or blinking, see “Printer lights reference”.
When printing on photo paper and transparency film
• Load media print-side down in the front manual feed slot or input tray.
• Load media print-side up in the rear manual feed slot.
• Use only HP Inkjet Transparency Films listed in “HP supplies and accessories”.
Colors are different than they should be
Check the print cartridges
• If the print cartridge lights are on or blinking, see “Printer lights reference”.
• When colors are completely wrong (for example, when green prints as blue or yellow),
the color print cartridge may have run out of one or more colors of ink. Check the print
cartridge ink levels.
• Windows: See “Using the Toolbox”.
• Macintosh: See “Displaying the HP Inkjet Toolbox”.
Replace any low or empty print cartridges (see “Installing or replacing the print
cartridges”) and then print again.
• If you have the color and photo print cartridges installed, and the color does not print
out as expected or there is a tinge of color in gray shades, calibrate the color. See
“Calibrating color”.
• Whenever print quality deteriorates, it is a good idea to clean the print cartridges. See
“Cleaning the print cartridges”.
• If you are printing with only one print cartridge, see “Printing with a single print
cartridge”.
Check the color print settings
• If colors are printing in shades of gray or black and white, check the color print
settings.
• Windows: Open the printer driver (see “Printing a document”), click the Color tab,
and make sure the grayscale and black and white options in the Color Options
area are not selected.
• Mac OS 9.1.x and 9.2.x: Click File, and then click Print. Open the Color panel,
click the Image drop-down list, and make sure Grayscale is not selected.
• Mac OS X (10.1 and later): Click File, and then click Print. Open the Paper Type/
Quality panel and click the Paper tab. Click the Color drop-down list and make
sure Grayscale is not selected.
• If the hue or tone of color is shifted, the wrong setting may be selected in the printer
driver. Click the Color tab and make sure the color sliders are centered.
• If you are printing with only the black or photo print cartridge, the printout will be
printed in grayscale. See “Printing with a single print cartridge”.
Check the paper type
Colored paper may cause the mismatch in the printout. Try printing on plain white paper.
- Contents 4
- Using the Toolbox 5
- Troubleshooting 5
- Special features 7
- Using this guide 8
- Getting more information 8
- Accessibility 9
- Getting started 10
- Back view 11
- Auto-duplex unit 12
- Connecting the printer 13
- ENWW 2-5 14
- ENWW 2-7 16
- ENWW 2-9 18
- Connecting to a network 20
- ENWW 2-13 22
- For Windows 23
- For Macintosh 23
- Installing other software 24
- Using print cartridges and 25
- Using the print cartridges 26
- ENWW 3-4 28
- Aligning the print cartridges 29
- Cleaning the print cartridges 30
- Storing the print cartridges 32
- Printing and loading media 34
- ENWW 4-3 36
- Tray Type Weight Capacity 38
- Setting minimum margins 39
- ENWW 4-7 40
- Printing a document 46
- ENWW 4-15 48
- Printing on envelopes 51
- ENWW 4-19 52
- Printing digital photographs 54
- PhotoREt printing 55
- 4800 x 1200 optimized dpi 55
- HP photo imaging software 56
- Printing borderless 57
- Performing manual duplexing 60
- Performing auto-duplexing 61
- Printing booklets 63
- Printing posters 65
- Printing banners 66
- Printing labels 67
- Printing iron-on transfers 68
- Cancelling a print job 69
- ENWW 4-37 70
- Information tab 72
- Using myPrintMileage 73
- Printer Services tab 74
- Printing a demo page 78
- Printing a diagnostic page 78
- Hardware installation issues 79
- Software installation issues 79
- Clearing jams 81
- Tips for avoiding paper jams 82
- Calibrating color 83
- Resolving printer problems 84
- Check the network setup 87
- Try restarting the system 87
- Resolving printing problems 90
- Printout is slanted or skewed 91
- Ink is smearing 92
- Check the print cartridges 93
- Check the paper type 93
- Wrong fonts are printed 95
- Resolving color problems 96
- ENWW 6-23 98
- ENWW 6-25 100
- Check the print settings 100
- Check the software 100
- Media feed problems 101
- Media output problem 101
- Printer lights reference 104
- ENWW 7-3 106
- HP supplies and accessories 108
- Accessories 109
- Supplies 110
- ENWW 8-5 112
- Customer support 113
- HP telephone support 114
- Printer specifications 116
- 10-2 ENWW 117
- Regulatory information 118
- ENWW A-3 120
- I-3 ENWW 123
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