HP 9600 Series User Manual Page 79
- Page / 123
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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6-4 ENWW
Troubleshooting installation issues
If you had trouble installing the printer, check the following items.
Hardware installation issues
Press the Power button to turn off the printer, wait a few seconds, and then press the
Power button to turn it on again.
Also see “Power cannot be turned on” for other power-related troubleshooting steps.
Make sure all packing tapes have been removed from the printer.
Make sure the print cartridges are properly installed.
• Check each print cartridge and make sure the protective tape is removed from the ink
nozzles.
• Make sure the print cartridges are in the correct cradle.
• Make sure the print cartridges are firmly installed into the cradles. Press down firmly
on each one to ensure proper contact.
• Make sure the print cartridge latches are properly closed.
Make sure the printer is loaded with paper.
Make sure no lights are on or blinking except the Power light, which should be on. If any
other lights are on, see “Printer lights reference” for a list of light patterns and what they
indicate.
Make sure the rear access panel or auto-duplex unit is correctly installed and locked into
place.
Make sure the printer cable is in good working order and that it is securely connected
between the appropriate connector on the printer and the computer or a network
connection.
Try printing a demo page to see if the printer is set up correctly. Make sure the printer is
turned on, press and hold the Power button, press the Resume button once, and then
release the Power button. The printer prints a demo page.
Software installation issues
Make sure your computer is running one of these operating systems: Windows 98,
NT 4.0, Me, 2000, or XP. Windows NT 4.0 must have Service Pack 6.0 or later installed to
use the setup program (the driver can be installed without the service pack).
If you are using a Macintosh, it must be running Mac OS 9.1 or later.
Make sure the computer meets at least the minimum system requirements. See “Printer
specifications”.
Before installing software on a Windows computer, make sure all other programs are
closed.
If the computer does not recognize the path that you type to the Starter CD, make sure
you are specifying the correct drive letter for the CD-ROM drive.
If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the CD for
damage. You can download the printer driver from http://www.hp.com/support/dj9600
.
- Contents 4
- Using the Toolbox 5
- Troubleshooting 5
- Special features 7
- Using this guide 8
- Getting more information 8
- Accessibility 9
- Getting started 10
- Back view 11
- Auto-duplex unit 12
- Connecting the printer 13
- ENWW 2-5 14
- ENWW 2-7 16
- ENWW 2-9 18
- Connecting to a network 20
- ENWW 2-13 22
- For Windows 23
- For Macintosh 23
- Installing other software 24
- Using print cartridges and 25
- Using the print cartridges 26
- ENWW 3-4 28
- Aligning the print cartridges 29
- Cleaning the print cartridges 30
- Storing the print cartridges 32
- Printing and loading media 34
- ENWW 4-3 36
- Tray Type Weight Capacity 38
- Setting minimum margins 39
- ENWW 4-7 40
- Printing a document 46
- ENWW 4-15 48
- Printing on envelopes 51
- ENWW 4-19 52
- Printing digital photographs 54
- PhotoREt printing 55
- 4800 x 1200 optimized dpi 55
- HP photo imaging software 56
- Printing borderless 57
- Performing manual duplexing 60
- Performing auto-duplexing 61
- Printing booklets 63
- Printing posters 65
- Printing banners 66
- Printing labels 67
- Printing iron-on transfers 68
- Cancelling a print job 69
- ENWW 4-37 70
- Information tab 72
- Using myPrintMileage 73
- Printer Services tab 74
- Printing a demo page 78
- Printing a diagnostic page 78
- Hardware installation issues 79
- Software installation issues 79
- Clearing jams 81
- Tips for avoiding paper jams 82
- Calibrating color 83
- Resolving printer problems 84
- Check the network setup 87
- Try restarting the system 87
- Resolving printing problems 90
- Printout is slanted or skewed 91
- Ink is smearing 92
- Check the print cartridges 93
- Check the paper type 93
- Wrong fonts are printed 95
- Resolving color problems 96
- ENWW 6-23 98
- ENWW 6-25 100
- Check the print settings 100
- Check the software 100
- Media feed problems 101
- Media output problem 101
- Printer lights reference 104
- ENWW 7-3 106
- HP supplies and accessories 108
- Accessories 109
- Supplies 110
- ENWW 8-5 112
- Customer support 113
- HP telephone support 114
- Printer specifications 116
- 10-2 ENWW 117
- Regulatory information 118
- ENWW A-3 120
- I-3 ENWW 123
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