HP 9600 Series User Manual Page 113
- Page / 123
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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9-1 ENWW
9
Customer support
The information in “Troubleshooting” and “Printer lights reference” suggests solutions to
common problems. If your printer is not operating properly and the suggestions do not solve
your problem, try using one of the following support services to obtain assistance.
Toolbox
Clicking the Troubleshooting button on the Information tab provides easy step-by-step
solutions to common printing problems. You should be able to resolve most printing problems
by following the provided solutions step-by-step.
To open the Toolbox, click Start, point to Programs, hp deskjet 9600 series, and then click
hp deskjet 9600 series Toolbox. Or in the status area of the Windows taskbar (near the
clock), click the Toolbox icon.
HP Instant Support
HP Instant Support is a web-based tool that provides product-specific services,
troubleshooting tips, and information about your printer’s ink and media usage. You must have
an Internet connection to use HP Instant Support.
To access HP Instant Support, open the Toolbox and click HP Instant Support on the
Information tab.
World Wide Web
Visit our World Wide Web for the latest printer software, product, operating system, and
support information at http://www.hp.com/support/dj9600
.
The Toolbox is available only if you installed the printer driver through Setup.exe.
HP Instant Support web pages are dynamically created. Do not bookmark this site; always
access it from the Toolbox.
- Contents 4
- Using the Toolbox 5
- Troubleshooting 5
- Special features 7
- Using this guide 8
- Getting more information 8
- Accessibility 9
- Getting started 10
- Back view 11
- Auto-duplex unit 12
- Connecting the printer 13
- ENWW 2-5 14
- ENWW 2-7 16
- ENWW 2-9 18
- Connecting to a network 20
- ENWW 2-13 22
- For Windows 23
- For Macintosh 23
- Installing other software 24
- Using print cartridges and 25
- Using the print cartridges 26
- ENWW 3-4 28
- Aligning the print cartridges 29
- Cleaning the print cartridges 30
- Storing the print cartridges 32
- Printing and loading media 34
- ENWW 4-3 36
- Tray Type Weight Capacity 38
- Setting minimum margins 39
- ENWW 4-7 40
- Printing a document 46
- ENWW 4-15 48
- Printing on envelopes 51
- ENWW 4-19 52
- Printing digital photographs 54
- PhotoREt printing 55
- 4800 x 1200 optimized dpi 55
- HP photo imaging software 56
- Printing borderless 57
- Performing manual duplexing 60
- Performing auto-duplexing 61
- Printing booklets 63
- Printing posters 65
- Printing banners 66
- Printing labels 67
- Printing iron-on transfers 68
- Cancelling a print job 69
- ENWW 4-37 70
- Information tab 72
- Using myPrintMileage 73
- Printer Services tab 74
- Printing a demo page 78
- Printing a diagnostic page 78
- Hardware installation issues 79
- Software installation issues 79
- Clearing jams 81
- Tips for avoiding paper jams 82
- Calibrating color 83
- Resolving printer problems 84
- Check the network setup 87
- Try restarting the system 87
- Resolving printing problems 90
- Printout is slanted or skewed 91
- Ink is smearing 92
- Check the print cartridges 93
- Check the paper type 93
- Wrong fonts are printed 95
- Resolving color problems 96
- ENWW 6-23 98
- ENWW 6-25 100
- Check the print settings 100
- Check the software 100
- Media feed problems 101
- Media output problem 101
- Printer lights reference 104
- ENWW 7-3 106
- HP supplies and accessories 108
- Accessories 109
- Supplies 110
- ENWW 8-5 112
- Customer support 113
- HP telephone support 114
- Printer specifications 116
- 10-2 ENWW 117
- Regulatory information 118
- ENWW A-3 120
- I-3 ENWW 123
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