HP 9600 Series User Manual Page 95
- Page / 123
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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6-20 ENWW
Meaningless characters are printed
Check the cable connection
A common cause for nonsense characters is a poor cable connection between the printer
and computer.
Make sure the printer is selected
When you print your file, make sure the printer is selected in the printer menu.
To set the printer as the default printer, right-click the printer name or icon in the Printers
folder and select the option to set as default printer. For more information about setting the
default printer, see the online Help for your computer’s operating system.
The document file may be damaged
Occasionally a document file can become damaged. If you can print other documents
from the same software application, try to print using a backup copy of your document.
Check for conflicts with port-sharing devices
If you are using a parallel cable, make sure your printer is connected directly to the parallel
port. Do not share the port with other devices such as a Zip drive or other printers.
Try restarting the system
Turn off the computer and the printer, wait a few seconds, and then turn them on again.
Try printing again.
Wrong fonts are printed
Make sure fonts are used correctly in the document
Make sure you correctly apply the font you want to use. For example, in a graphics
application place the words in the desired size and do not enlarge by dragging and sizing.
Make sure the font is available in your computer
The fonts used in the document may not match the fonts currently available in your
computer, or the type of font used is not designed to be printed. Make sure the font is
available in the font selection box of your software application, and make sure it is a
TrueType font.
TrueType is a technology that can create fonts of any size from a basic font outline.
TrueType fonts are scalable, meaning they can be scaled for use on the computer screen
or the printer. This is the standard font-scaling technology in Windows.
Make sure the printer is selected
When you print your file, make sure the printer is selected in the printer menu.
To set the printer as the default printer, right-click the printer name or icon in the Printers
folder and select the option to set as default printer. For more information about setting the
default printer, see the online Help for your computer’s operating system.
If none of the above solutions work
The problem is likely a conflict related to the software application you are using. Check the
release notes on the Starter CD for known software conflicts. Otherwise, check your
software application manual or call the software manufacturer to get more specific help for
this problem.
- Contents 4
- Using the Toolbox 5
- Troubleshooting 5
- Special features 7
- Using this guide 8
- Getting more information 8
- Accessibility 9
- Getting started 10
- Back view 11
- Auto-duplex unit 12
- Connecting the printer 13
- ENWW 2-5 14
- ENWW 2-7 16
- ENWW 2-9 18
- Connecting to a network 20
- ENWW 2-13 22
- For Windows 23
- For Macintosh 23
- Installing other software 24
- Using print cartridges and 25
- Using the print cartridges 26
- ENWW 3-4 28
- Aligning the print cartridges 29
- Cleaning the print cartridges 30
- Storing the print cartridges 32
- Printing and loading media 34
- ENWW 4-3 36
- Tray Type Weight Capacity 38
- Setting minimum margins 39
- ENWW 4-7 40
- Printing a document 46
- ENWW 4-15 48
- Printing on envelopes 51
- ENWW 4-19 52
- Printing digital photographs 54
- PhotoREt printing 55
- 4800 x 1200 optimized dpi 55
- HP photo imaging software 56
- Printing borderless 57
- Performing manual duplexing 60
- Performing auto-duplexing 61
- Printing booklets 63
- Printing posters 65
- Printing banners 66
- Printing labels 67
- Printing iron-on transfers 68
- Cancelling a print job 69
- ENWW 4-37 70
- Information tab 72
- Using myPrintMileage 73
- Printer Services tab 74
- Printing a demo page 78
- Printing a diagnostic page 78
- Hardware installation issues 79
- Software installation issues 79
- Clearing jams 81
- Tips for avoiding paper jams 82
- Calibrating color 83
- Resolving printer problems 84
- Check the network setup 87
- Try restarting the system 87
- Resolving printing problems 90
- Printout is slanted or skewed 91
- Ink is smearing 92
- Check the print cartridges 93
- Check the paper type 93
- Wrong fonts are printed 95
- Resolving color problems 96
- ENWW 6-23 98
- ENWW 6-25 100
- Check the print settings 100
- Check the software 100
- Media feed problems 101
- Media output problem 101
- Printer lights reference 104
- ENWW 7-3 106
- HP supplies and accessories 108
- Accessories 109
- Supplies 110
- ENWW 8-5 112
- Customer support 113
- HP telephone support 114
- Printer specifications 116
- 10-2 ENWW 117
- Regulatory information 118
- ENWW A-3 120
- I-3 ENWW 123
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