HP 9600 Series User Manual

user's guidehp deskjet 9600 series

ENWW 2-12Getting startedUnderstanding the printer parts and functionsFront view1 Extendable input tray2 Extendable output tray3 Front manual feed slot

ENWW 6-25Resolving banner printing problems Make sure the paper is loaded correctly• Unfold and refold the paper when several sheets feed into the pr

6-26 ENWWResolving media handling problemsMedia feed problems Print media is jammed in the printerSee “Clearing jams” for instructions on clearing a

ENWW 6-27Resolving automatic two-sided printing problems Paper jam occurs inside the auto-duplex unitSee “Clearing jams” for instructions. Option fo

6-28 ENWWResolving network printing problemsIf you are using an HP Jetdirect external print server, print its configuration page to check the operatio

ENWW 7-17Printer lights referenceThe printer lights indicate printer status and are useful for diagnosing printing problems. This chapter provides a l

7-2 ENWWPower light blinks twice, stays off,then repeats the pattern.Printer is cancelling a print job. No action required.Power light on,Resume ligh

ENWW 7-3All printer lights blink together. Hardware error. Make sure there is no paper jam in the printer (see “Clearing jams”). If you cannot resum

7-4 ENWWRight print cartridge light blinks,Power light on.Black or photo print cartridge is low on ink. Replace the print cartridge soon. See “Instal

ENWW 8-18HP supplies and accessoriesYou can order HP supplies and accessories from the HP World Wide Web. Visit HPshopping.com (http://www.hpshopping.

8-2 ENWWAccessoriesTwo-sided printing accessoryHP auto-duplex unit C8248AParallel cableHP IEEE-1284 A-B parallel cable (2 m) C2950AHP IEEE-1284 A-B pa

2-2 ENWWBack view1 Power input2 Power supply module3 Rear access panel – Remove to clear any jammed paper.4 Rear manual feed slot – Manually feed thic

ENWW 8-3SuppliesPrint cartridgesBlack C6656A (19 ml)Color C6657A (17 ml)Photo C6658A (17 ml)HP Bright White Inkjet PaperA3, 200 sheets: 297 by 420 mm

8-4 ENWWHP Everyday Photo PaperSemi-gloss, A4, 100 sheets: 210 by 297 mm Q2510ASemi-gloss, A4, 100 sheets: 210 by 297 mm Q2511ASemi-gloss, A4, 25 shee

ENWW 8-5HP Linen Greeting CardsIvory (half-fold), US Letter, 20 cards: 8.5 by 11 inches Q1787AWhite (half-fold), US Letter, 20 cards: 8.5 by 11 inches

9-1 ENWW9Customer supportThe information in “Troubleshooting” and “Printer lights reference” suggests solutions to common problems. If your printer is

ENWW 9-2HP telephone supportDuring the warranty period, you may obtain assistance from the HP Customer Care Center. For the number to call, see the su

9-3 ENWWHewlett-Packard Limited Warranty StatementExtent of Limited Warranty1 Hewlett-Packard warrants to the end-user customer that the HP products s

ENWW 10-110Printer specificationsPrint Method Drop-on-demand thermal inkjet printingPrint Speed*(Letter/A4)Plain PaperFast Draft Fast Normal Normal Be

10-2 ENWWRecommended Media WeightPaper: 65 to 135 g/m2 (17 to 36 lb bond) using input tray or front manual feed slot, and up to 280 g/m2 (74 lb bond)

ENWW A-1ARegulatory informationFCC statementThe U.S. Federal Communications Commission (in 47 cfr 15.105) has specified that the following notices be

A-2 ENWWLEDs classificationEnergy consumptionEnergy Star is a US-registered service mark of United States Environmental Protection Agency.EMI statemen

ENWW 2-3Auto-duplex unitThe printer can automatically print on both sides of a sheet of paper when the auto-duplex unit is attached to the back of the

ENWW A-3

I-1 ENWWIndexNumerics4800 x 1200 optimized dpi 4-21, 4-22, 4-24Aaccessibility 1-3accessoriesordering information 8-1warranty 9-3auto-duplex unitad

ENWW I-2printing on custom-sized paper 4-17printing on envelopes 4-18printing on HP media 4-16printing on transparencies 4-16printing on various t

I-3 ENWWrelease buttons 2-2rear manual feed slotdescription 2-2printing 4-14regulatory information A-1resolution, printer 10-1Resume button 2-1Res

2-4 ENWWConnecting the printerYour printer supports local printing and network printing. For local printing, you can connect the printer using a USB c

ENWW 2-5Connecting directly using a USB or parallel cable (Windows)In the Windows environment, you can connect directly using either a USB or a parall

2-6 ENWWTo complete a software-first installation (recommended)Complete the setup using these instructions if you have not yet connected a USB or para

ENWW 2-7To complete a hardware-first installationComplete the setup using these instructions if you have already connected a USB or parallel cable to

2-8 ENWWSharing the printer on a locally shared network (Windows)In a locally shared network, the printer is connected directly to the USB or parallel

ENWW 2-9To use a printer connected to another computer (clients)Clients can connect to the printer in three different ways: Install the printer softw

2-10 ENWWConnecting directly using a USB cable (Mac OS)Install the software first, and then connect the printer to the computer. You may share the pri

hp deskjet 9600 seriesuser’s guide

ENWW 2-11Connecting to a networkYour printer can be shared in a network environment by connecting it directly to a network via an optional HP Jetdirec

2-12 ENWWTo install the printer driver on a clientOnce you have connected the printer to the network and installed the printer driver on the network c

ENWW 2-13Connecting to a network (Mac OS)1 After setting up the HP Jetdirect external print server and a network port on your computer, start your com

2-14 ENWWUninstalling the printer softwareFor WindowsThe steps to uninstall the printer software will depend on the operating system. In general, foll

ENWW 2-15Customizing the printer software setup programThe Starter CD contains a utility that allows system administrators to create customized instal

3-1 ENWW3Using print cartridges and accessoriesUsing the auto-duplex unitYou can print on both sides of a sheet of paper automatically when the auto-d

ENWW 3-2Using the print cartridgesInstalling or replacing the print cartridgesUse only the specified print cartridges. See “HP supplies and accessorie

3-3 ENWW3 If you are replacing a print cartridge, hold the top of the installed print cartridge and slide it out of its cradle. Check the number on th

ENWW 3-44 Hold the print cartridge with the copper contacts facing the printer, and then slide the print cartridge into the cradle.5 Push down on the

3-5 ENWWAligning the print cartridgesThe printer automatically aligns print cartridges whenever a new print cartridge is installed. However, if your p

ENWWCopyright Information© 2003 Copyright Hewlett-Packard Development Company, L.P.Reproduction, adaptation or translation without prior written permi

ENWW 3-6Cleaning the print cartridgesTo clean the print cartridges automaticallyThe print cartridges have microscopic nozzles that can clog when expos

3-7 ENWWTo clean the print cartridges manuallyPoor contact between the print cartridges and print cartridge cradles may also affect the quality of the

ENWW 3-8Maintaining the print cartridgesThe following tips will help maintain HP print cartridges and ensure consistent print quality: Keep all print

3-9 ENWWPrinting with a single print cartridgeIf one of the print cartridges runs out of ink before you can replace it, you can still print with a sin

ENWW 4-14Printing and loading mediaSelecting print mediaYour printer is designed to print on a variety of media types (such as plain paper, photo pape

4-2 ENWWUnderstanding specifications for supported mediaThis section provides information regarding the sizes, types, and weights of media that the pr

ENWW 4-3 Borderless Photo (8 by 10 inches; 203.2 by 254 mm) Borderless Photo (8.5 by 11 inches; 216 by 279 mm) Borderless A4 (8.3 by 11.7 inches; 2

4-4 ENWWUnderstanding supported media typesThe following table lists the types of media you can use.Media type Input tray and front and rear manual fe

ENWW 4-5Understanding supported media weights and capacitiesThe following table provides information about the media weights and capacity that the pap

4-6 ENWWSetting minimum marginsThe document margins must match (or exceed) these minimum margin settings in portrait orientation.Media Left and right

ENWW iiiContentsWelcomeSpecial features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

ENWW 4-7Loading media in the input trayThis section explains how to load plain paper and standard media sizes and types into the input tray.To load me

4-8 ENWW6 Press the input tray lock and retract the tray until it stops at the edge of the media.7 Lower the output tray to its horizontal position.8

ENWW 4-9Using the automatic paper-type sensorThe automatic paper-type sensor automatically selects the print settings appropriate for the media in the

4-10 ENWWChanging default print settingsYou can change the default print settings in the printer driver. The default print settings apply to all docum

ENWW 4-11Understanding smart software featuresThe printer driver provides the following smart software features. To access the printer driver, see “Pr

4-12 ENWWPrint All Text as Black: Print all text characters as black while retaining colored graphics. On the Color tab, select the Print All Text as

ENWW 4-13Printing a documentThe steps to print a document vary depending on the software program. In general, follow these steps to print a document:1

4-14 ENWWPrinting with the front or rear manual feed slotIf you are printing one or just a few photos, envelopes, or sheets of paper, you can use the

ENWW 4-15Front manual feed sloti Extend the output tray.ii Slide the paper guide to the left to its outermost position.iii Insert up to 10 sheets of p

4-16 ENWWPrinting on various media typesFor Windows1 Load the print media (see “Loading media in the input tray”).2 Open the printer driver (see “Prin

iv ENWWSetting minimum margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6Loading media in the input tr

ENWW 4-17Printing on custom-sized paperFor Windows1 Load the print media (see “Loading media in the input tray”).2 Open the printer driver (see “Print

4-18 ENWWPrinting on envelopes1 Raise the output tray and remove any media from the input tray.2 Insert up to 15 envelopes along the right side of the

ENWW 4-19Printing on cards and smaller-sized media1 Raise the output tray and remove any media from the input tray.2 Insert up to 60 cards, or a stack

4-20 ENWW7 For Windows:i Open the printer driver (see “Printing a document”).ii Click the Paper/Quality tab.iii Select the size of the cards from the

ENWW 4-21Printing digital photographsPrinting with six-ink colorYour printer can print with six-ink color to enhance the quality of printed photograph

4-22 ENWWUnderstanding digital photography technologiesIn addition to six-ink color printing, the printer software offers several features for printin

ENWW 4-23HP photo imaging softwareHP photo imaging software is a Windows software application for viewing and editing image files. You can print image

4-24 ENWWPrinting borderlessBorderless printing lets you print to the edges of certain paper types and a range of standard paper sizes from A6 (105 by

ENWW 4-25For Macintosh1 Load the appropriate paper:• If you are printing one or just a few sheets, you can use the front or rear manual feed slot. If

4-26 ENWWPrinting on both sides (duplexing)Guidelines for printing on both sides of the paper See “Understanding specifications for supported media”

ENWW vResolving printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9Printer shuts down une

ENWW 4-27Performing manual duplexingYou can print on both sides of a sheet of paper by manually turning the paper over and feeding it into the printer

4-28 ENWWPerforming auto-duplexingYou can print on both sides of a sheet of paper automatically when the auto-duplex unit is installed on the printer

ENWW 4-29Printing multiple pages on a single sheet of paperYou can print multiple pages of a document on a single sheet of paper. The printer software

4-30 ENWWPrinting bookletsBooklet printing automatically arranges and resizes the pages of a document so when the document is folded into a booklet, t

ENWW 4-31Performing automatic booklet printingYou can print booklets automatically when the auto-duplex unit is installed on the printer (see “Install

4-32 ENWWPrinting postersYou can enlarge your document from a single page to multiple tiles that can be pasted together into a poster. You can use thi

ENWW 4-33Printing bannersYou can print large images and bold, oversized fonts on continuous feeds of paper.For Windows1 Load the appropriate media (se

4-34 ENWWPrinting labelsFor Windows1 Fan the edges of the label sheets to separate them, and then align the label edges.2 Load up to 20 label sheets,

ENWW 4-35Printing iron-on transfersTo print iron-on transfers1 Load iron-on transfer paper in the input tray print-side down (see “Loading media in th

4-36 ENWWCancelling a print jobYou can cancel a print job in two ways: Press the Cancel button on the front panel of the printer. The print job stops

1-1 ENWW1WelcomeThank you for buying the hp deskjet 9600 series printer, which is equipped with several exciting features.Special features Six-ink co

ENWW 4-37Printing from MS-DOS software programsWhen printing from MS-DOS, you can adjust printer settings in two ways: in HP Deskjet Control Panel for

5-1 ENWW5Using the ToolboxThe Toolbox provides status and maintenance information about your printer. It also provides access to documentation and onl

ENWW 5-2Information tabThe Information tab lets you register the printer and display printer hardware information. It also provides access to online t

5-3 ENWWUsing myPrintMileagemyPrintMileage allows you to keep track of your printer usage information, such as ink and media usage patterns. This can

ENWW 5-4Printer Services tabThe Printer Services tab provides utilities that help you maintain and test your printer. You can align and clean your pri

5-5 ENWWUsing the HP Inkjet Toolbox (Macintosh)For Mac OS 9.2 and OS X (10.1 and later), the HP Inkjet Toolbox contains tools to calibrate the printer

ENWW 6-16TroubleshootingThis chapter provides solutions to common printer problems such as paper jams or software installation issues, and printing pr

6-2 ENWWAfter you have tried these steps, see the following sections for information about more specific problems. Troubleshooting installation issue

ENWW 6-3Printing a demo pagePrinting a demo page without being connected to a computer verifies whether the printer is set up correctly.1 Make sure th

6-4 ENWWTroubleshooting installation issuesIf you had trouble installing the printer, check the following items.Hardware installation issues Press th

ENWW 1-2Using this guideThis guide includes the following sections: Getting started – Describes the printer parts and explains how to connect using a

ENWW 6-5USB installation failed or nothing prints through USB Make sure your computer has a USB port and is properly configured to use a USB connecti

6-6 ENWWClearing jamsUse the following methods to locate and clear a paper jam. For information on how to avoid jams, see “Tips for avoiding paper jam

ENWW 6-7 Lift up the output tray and remove any jammed paper from the input tray. Open the top cover. The print cartridge carriage should return to

6-8 ENWWCalibrating colorCalibrating color is only necessary when printed colors have visibly shifted towards yellow, cyan, or magenta, or there is a

ENWW 6-9Resolving printer problemsPrinter shuts down unexpectedly Check the powerSee “Power cannot be turned on”. Check the printer ventsThe printer

6-10 ENWWPrinter is not responding (nothing prints) Check the printer lightsIf the Power light is blinking, be patient. Complex documents containing

ENWW 6-11 Make sure the print to file option is not selected in the printer driverIf the print to file option is selected in the printer driver, the

6-12 ENWWCheck the USB portUnplug the printer from the USB port, wait a few seconds, and then plug it back in. If that does not help, try plugging th

ENWW 6-13Printer takes a long time to printTo enhance the performance of your printer, check the following: Multiple software applications are openIf

6-14 ENWWCheck the print cartridges• If the print cartridge lights are on or blinking, see “Printer lights reference”.• A print cartridge may be low

1-3 ENWWAccessibilityYour printer provides a number of features that make it accessible for people with disabilities.VisualThe printer software is acc

ENWW 6-15Resolving printing problemsA blank page printed Check the print cartridges• If the print cartridge lights are on or blinking, see “Printer l

6-16 ENWWSomething on the page is missing or incorrect Check the margin settingsMake sure the margin settings for the document do not exceed the prin

ENWW 6-17Ink is smearing Make sure the printout has time to dryWhen printing documents that use a lot of ink, you must allow the document more time t

6-18 ENWWInk is not filling the text or graphics completely Check the print cartridges• If the print cartridge lights are on or blinking, see “Printe

ENWW 6-19Text is jagged at the edges (not smooth) Check the type of font chosenSome software applications use custom fonts that have jagged edges whe

6-20 ENWWMeaningless characters are printed Check the cable connectionA common cause for nonsense characters is a poor cable connection between the p

ENWW 6-21Resolving color problemsPrintout is faded or colors are dull Check the print quality settingThe Fast options use less ink and print at a fas

6-22 ENWWCheck the print cartridges• If you refilled your print cartridges, HP does not recommend or support refilled print cartridges. Refilling pro

ENWW 6-23Resolving photo printing problemsAlso see “Resolving color problems” for additional troubleshooting information. Make sure you are printing

6-24 ENWWResolving borderless printing problems Check the print settings1 Open the printer driver (see “Printing a document”).2 From the Paper/Qualit