HP 9600 Series User Manual download pdf (Page 84)

ENWW 6-9

Resolving printer problems

Printer shuts down unexpectedly

 Check the power

See “Power cannot be turned on”.

 Check the printer vents

The printer vents are located on the sides of the printer. If the printer vents are covered

and the printer overheats, it automatically turns off. Make sure the vents are not covered

and the printer is in a cool, dry location.

 Check the rear access panel or auto-duplex unit

Make sure the rear access panel or auto-duplex unit is correctly installed and locked into

place.

Power cannot be turned on

 Check the Power light

The Power light on the printer should be green.

 Check the power supply module light

Make sure the power supply module is firmly connected to the back of the printer. The

light on the module should be lit.

 Check the power cord

• Make sure the power cord is firmly connected to the printer and to a working outlet.

• Disconnect the power cord from the electrical outlet, wait a few seconds, and then

reconnect the power cord. Then press the Power button to turn on the printer.

If the power still cannot be turned on, call the HP Customer Care Center for help (see

“Customer support”).

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HP 9600 Series User Manual Page 84