HP 9600 Series User Manual Page 85
- Page / 123
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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6-10 ENWW
Printer is not responding (nothing prints)
Check the printer lights
If the Power light is blinking, be patient. Complex documents containing many fonts,
graphics, or color photos take longer to begin printing. If the Power light is blinking, the
printer is processing information.
See “Printer lights reference” for descriptions of printer lights and what they indicate.
Check the power
See “Power cannot be turned on”.
Check the cables
• Make sure the printer cable (USB, parallel, or network) is firmly connected between
the printer and the computer.
• Do not connect a USB and a parallel cable to the printer at the same time. If two
cables are connected, turn off the printer and disconnect the cable you are not using.
• Make sure the cable is not damaged or frayed. If it is, contact the manufacturer of the
cable and have it replaced.
Make sure the media is loaded correctly
Make sure media is loaded correctly in the input tray and that the media is not jammed in
the printer. See “Loading media in the input tray” and “Clearing jams”.
Make sure the correct-sized media is loaded and press the Resume button to continue.
Make sure the printer is selected
When you print your file, make sure the printer is selected in the printer menu.
To set the printer as the default printer, right-click the printer name or icon in the Printers
folder and select the option to set as default printer. For more information about setting the
default printer, see the online Help for your computer’s operating system.
Check the Chooser (Mac OS 9.1.x and 9.2.x only)
Make sure you have installed the printer software and the printer is selected. The printer
version should be visible on the left panel of the Chooser. When you click the printer icon,
the printer name should be available on the right panel of the Chooser. Select the printer’s
name.
Make sure the printer is not paused
• Windows: Make sure Pause Printing is not selected in the Printer menu.
iClick Start, point to Settings, and then click Printers (Windows NT 4.0, 98, Me,
and 2000) or Printers and Faxes (Windows XP).
(If Printers and Faxes is not found on the Start menu in Windows XP, click Start,
click Control Panel, and then click Printers and Faxes.)
ii Right-click the printer icon.
iii If Pause Printing is selected in the drop-down menu, click it to clear it.
• Macintosh: Make sure Stop Print Queue is not selected in the Mac desktop’s
Printing menu.
- Contents 4
- Using the Toolbox 5
- Troubleshooting 5
- Special features 7
- Using this guide 8
- Getting more information 8
- Accessibility 9
- Getting started 10
- Back view 11
- Auto-duplex unit 12
- Connecting the printer 13
- ENWW 2-5 14
- ENWW 2-7 16
- ENWW 2-9 18
- Connecting to a network 20
- ENWW 2-13 22
- For Windows 23
- For Macintosh 23
- Installing other software 24
- Using print cartridges and 25
- Using the print cartridges 26
- ENWW 3-4 28
- Aligning the print cartridges 29
- Cleaning the print cartridges 30
- Storing the print cartridges 32
- Printing and loading media 34
- ENWW 4-3 36
- Tray Type Weight Capacity 38
- Setting minimum margins 39
- ENWW 4-7 40
- Printing a document 46
- ENWW 4-15 48
- Printing on envelopes 51
- ENWW 4-19 52
- Printing digital photographs 54
- PhotoREt printing 55
- 4800 x 1200 optimized dpi 55
- HP photo imaging software 56
- Printing borderless 57
- Performing manual duplexing 60
- Performing auto-duplexing 61
- Printing booklets 63
- Printing posters 65
- Printing banners 66
- Printing labels 67
- Printing iron-on transfers 68
- Cancelling a print job 69
- ENWW 4-37 70
- Information tab 72
- Using myPrintMileage 73
- Printer Services tab 74
- Printing a demo page 78
- Printing a diagnostic page 78
- Hardware installation issues 79
- Software installation issues 79
- Clearing jams 81
- Tips for avoiding paper jams 82
- Calibrating color 83
- Resolving printer problems 84
- Check the network setup 87
- Try restarting the system 87
- Resolving printing problems 90
- Printout is slanted or skewed 91
- Ink is smearing 92
- Check the print cartridges 93
- Check the paper type 93
- Wrong fonts are printed 95
- Resolving color problems 96
- ENWW 6-23 98
- ENWW 6-25 100
- Check the print settings 100
- Check the software 100
- Media feed problems 101
- Media output problem 101
- Printer lights reference 104
- ENWW 7-3 106
- HP supplies and accessories 108
- Accessories 109
- Supplies 110
- ENWW 8-5 112
- Customer support 113
- HP telephone support 114
- Printer specifications 116
- 10-2 ENWW 117
- Regulatory information 118
- ENWW A-3 120
- I-3 ENWW 123
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