HP D5300 User Manual download pdf (Page 127)

Solution: To find support and warranty information, go to the HP Web site at

www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

Cause: You installed new print cartridges which might need alignment.

Solution: You must align the print cartridges to ensure excellent print quality.

If the alignment error persists and you cannot clear it, your print cartridge might be

defective. Check to see if your print cartridge is still under warranty and end of

warranty date has not been reached.

• If the end of warranty date has been reached, purchase a new print cartridge.

• If the end of warranty date has not been reached, contact HP support. Go to

www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

For more information, see:

•“

Align the print cartridges” on page 61

•“

Print cartridge warranty information” on page 131

•“

Shop for ink supplies” on page 67

Print cartridge damaged or missing

Cause: The print cartridge is missing.

Solution: One or both of the print cartridges is missing. Remove and reinsert the

print cartridges and verify that they are fully inserted and locked in place. If the

problem persists, clean the contacts of the print cartridges.

For more information on print cartridges, see “

Troubleshoot print cartridges”

on page 74.

Cause: Protective tape is covering the print cartridges.

Solution: Check each print cartridge. The tape might have been removed from the

copper-colored contacts, but still might cover the ink nozzles. If the tape is still

Chapter 11

126 Troubleshooting

Troubleshooting

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HP D5300 User Manual Page 127