HP LaserJet 5000 User Manual

Copyright© 1998Hewlett-Packard Co.Printed in USAManual Part No.C4110-90901*C4110-90901**C4110-90901*C4110-90901HP LaserJet 5000, 5000 N, and 5000 GN P

ENContents 9A SpecificationsOverview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1Paper Specifications . . .

ENChapter 4: Problem Solving 89Correcting Output Quality ProblemsUse the examples below to determine which output quality problem you are experiencin

90 Chapter 4: Problem Solving EN1.Paper might be too smooth.Light Print or FadeToner SpecksDropoutsLinesGray BackgroundToner SmearLoose TonerRepeati

ENChapter 4: Problem Solving 91Determining Printer ProblemsTroubleshooting FlowchartIf the printer is not responding properly, use the flowchart to d

92 Chapter 4: Problem Solving EN 2 Can you print a configuration page?YESGo to step 3.Print a configuration page to verify that the printer is feed

ENChapter 4: Problem Solving 933 Can you print from a software application?YESGo to step 4Print a short document from a software application.The job

94 Chapter 4: Problem Solving EN4 Does the job print as expected? (Continued on the following page.)Print is garbledor only aportion of the page pri

ENChapter 4: Problem Solving 95Does the job print as expected? (continued)YESGo to step 5.The print job is not formatted correctly.Pages arenot fedco

96 Chapter 4: Problem Solving EN5 Does the printer select the proper trays, output locations, and paper handling accessories? YESFor other problems,

ENChapter 4: Problem Solving 97Troubleshooting Flowchart for Macintosh Users 1 Can you print from a software application?YESGo to step 2.Print a sh

98 Chapter 4: Problem Solving EN 2 Does the job print as expected?YESFor other problems, check the Contents, the Index, the printer software help, o

10 Contents ENE Regulatory InformationFCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-1Environmental Product

ENChapter 4: Problem Solving 99Selecting an Alternate PPD1 Open the Chooser from the Apple menu. 2 Click the LaserWriter icon.3 If you are on a netwo

100 Chapter 4: Problem Solving ENChecking the Printer’s ConfigurationFrom the printer’s control panel, you can print pages that give details about t

ENChapter 4: Problem Solving 101Configuration PageUse the configuration page to view current printer settings, to help troubleshoot printer problems,

102 Chapter 4: Problem Solving EN Figure 24 Sample Configuration Page1Printer InformationLists the serial number, HP JetSend IP addresses, page coun

ENChapter 4: Problem Solving 103PCL or PS Font ListUse the font lists to see which fonts are currently installed in the printer. (The font lists also

104 Chapter 4: Problem Solving EN

ENChapter 5: Service and Support 1055Service and SupportHewlett-Packard Warranty Statement1 HP warrants HP hardware, accessories, and supplies agains

106 Chapter 5: Service and Support EN6 Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b)

ENChapter 5: Service and Support 107Limited Warranty for Toner Cartridge LifeNoteThe warranty below applies to the toner cartridge that came with thi

108 Chapter 5: Service and Support ENService Information FormWHO IS RETURNING THE EQUIPMENT?Date:Person to contact: Phone: ( )Alternate contact:

ENChapter 1: Printer Basics 11Printer BasicsOverviewCongratulations on your purchase of an HP LaserJet 5000 series printer. If you have not done so,

ENChapter 5: Service and Support 109HP Software License TermsATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BEL

110 Chapter 5: Service and Support ENWorldwide Sales and Service OfficesWorldwide Sales and Service Offices Before calling an HP Sales and Service o

ENChapter 5: Service and Support 111Far East Region:Hewlett-Packard Asia Pacific Ltd.17-21/F Shell Tower, Times Square1 Matheson Street, Causeway Bay

112 Chapter 5: Service and Support ENMiddle East/Africa:ISB HP Response CenterHewlett-Packard S.A.Rue de Veyrot 39P.O. Box 364CH-1217 Meyrin - Genev

ENSpecifications A-1ASpecificationsOverviewThis appendix includes:•Paper specifications•Printer specifications•Cable specifications

A-2 Specifications ENPaper SpecificationsHP LaserJet printers produce excellent print quality. This printer accepts a variety of media, such as cut-s

ENSpecifications A-3Supported Sizes and Weights of Paper1. The printer supports a wide range of paper sizes. Check the printer software for supported

A-4 Specifications EN1. The printer supports a wide range of media sizes. Check the printer software for supported sizes. 2. Capacity may vary depend

ENSpecifications A-51. The printer supports a wide range of media sizes. Check the printer software for supported sizes. 2. Capacity may vary dependin

A-6 Specifications ENSupported Types of PaperThe printer supports the following types of paper:1. The printer supports a wide range of media sizes. C

2 Chapter 1: Printer Basics ENPrinter Features and BenefitsMany of the printer’s features and benefits are outlined below. Specific chapters contain

ENSpecifications A-7Guidelines for Using PaperFor best results, use conventional 20 lb (75 g/m2) paper. Make sure the paper is of good quality, and fr

A-8 Specifications ENPaper Weight Equivalence TableUse this table to determine approximate equivalent points in weight specifications other than U.S.

ENSpecifications A-9LabelsCautionTo avoid damaging the printer, use only labels recommended for use in laser printers.If you have problems printing la

A-10 Specifications ENVellumVellum is special lightweight paper similar to parchment. Print vellum from Tray 1 only, and open the rear output bin. Do

ENSpecifications A-11Envelopes with Double-Side-SeamsDouble-side-seam construction has vertical seams at both ends of the envelope rather than diagona

A-12 Specifications ENEnvelope MarginsThe following table gives typical address margins for a Commercial #10 or DL envelope.NoteFor the best print qu

ENSpecifications A-13Card Stock Construction•Smoothness: 36-53 lb (135-199 g/m2) card stock should have a smoothness rating of 100-180 Sheffield. 16-3

A-14 Specifications ENPrinter SpecificationsPhysical DimensionsFigure A-2 HP LaserJet 5000 Printer Dimensions (top and side views)11.9 in (30.3 cm)

ENSpecifications A-15Figure A-3 HP LaserJet 5000 N/5000 GN Printer Dimensions (top and side views)24.6 in (62.5 cm)6.1 in (15.5 cm)24.4 in (62.0 cm)

A-16 Specifications ENFigure A-4 Maximum Accessories Configuration (top and side views)Printer Weight (Without Toner Cartridge)• HP LaserJet 5000 p

ENChapter 1: Printer Basics 3ExpandabilityAbility to grow with the printing needs of workgroups:•3 built in DIMM slots for memory expansion.•Availabl

ENSpecifications A-17Environmental SpecificationsElectrical SpecificationsPrinter State Power Consumption (average, in watts)Printing 365Standby 40Pow

A-18 Specifications ENAcoustic Emissions (Per ISO 9296)General Specifications1. You might want to install printers with sound power Lwad>=6.3 bels

ENSpecifications A-19Serial Cable SpecificationsSerial communication is simply the transmission of data one bit at a time. With just one bit to transm

A-20 Specifications ENHewlett-Packard offers the following serial cables and adapter for use with the printer:With the C2809A serial cable adapter in

ENSpecifications A-21DB-9 Serial Cable Pin OutsDB-25 Serial Cable Pin OutsNoteThe pin outs for the computer end are typical pin numbers. The actual pi

A-22 Specifications EN

ENControl Panel Menus B-1BControl Panel MenusOverviewYou can perform most routine printing tasks from the computer through the printer driver or softw

B-2 Control Panel Menus ENInformation MenuThis menu contains printer information pages that give details about the printer and its configuration. To

ENControl Panel Menus B-3Paper Handling MenuWhen paper handling settings are correctly configured through the control panel, you can print by choosing

B-4 Control Panel Menus ENMANUAL FEED=OFF OFFONFeed the paper manually from Tray 1, rather than automatically from a tray. When MANUAL FEED=ON and Tr

4 Chapter 1: Printer Basics ENPrinter InformationThis printer can be purchased in three configurations, as described below.ConfigurationsHP LaserJet

ENControl Panel Menus B-5Print Quality MenuSome items in this menu can be accessed from a software application, or from the printer driver (if the app

B-6 Control Panel Menus ENECONOMODE=OFF OFFONTurn EconoMode on (to save toner) or off (for high quality).EconoMode creates draft-quality printing by

ENControl Panel Menus B-7Printing MenuSome items in this menu can be accessed from a software application, or from the printer driver (if the appropri

B-8 Control Panel Menus ENX DIMENSION=12.28 INCHES(110V printers)or312 MILLIMETERS(220V printers)3.00 to 12.28 INCHES(110V printers)or76 to 312 MILLI

ENControl Panel Menus B-9PCL FONT POINT SIZE=12.004.00 to 999.75This item might not appear, depending on the font selected. Press [-Value+] once to ch

B-10 Control Panel Menus ENConfiguration MenuItems in this menu affect the printer’s behavior. Configure the printer according to your printing needs

ENControl Panel Menus B-11RESOURCE SAVE=OFFOFFONAUTODedicate printer memory to save each language’s permanent resources. (You might need to add memory

B-12 Control Panel Menus ENPAGE PROTECT=AUTOAUTOONThis item appears only after a 21 PAGE TOO COMPLEX, PRESS GO TO CONTINUE message displays (page 84)

ENControl Panel Menus B-13MOPIER MODE=STANDARDSTANDARDENHANCEDOFFDetermine how the mopier functions behave. This item appears only when there is at le

B-14 Control Panel Menus ENJAM RECOVERY=AUTOAUTOONOFFDetermine how the printer behaves when a paper jam occurs.AUTO: The printer automatically select

ENChapter 1: Printer Basics 5A variety of configurations are possible with the optional trays: Figure 1 Optional Tray Configurations NoteA duplexer

ENControl Panel Menus B-15I/O MenuItems in the I/O (input/output) Menu affect the communication between the printer and the computer.I/O Menu Item Val

B-16 Control Panel Menus ENPARALLEL HIGHSPEED=YESYESNOSelect the speed at which data is transmitted to the printer.YES: The printer accepts faster pa

ENControl Panel Menus B-17SERIAL BAUD RATE=96003006001200240048009600192003840057600115200Select the printer’s baud rate (speed at which information i

B-18 Control Panel Menus ENEIO Menu (5000 N/5000 GN)EIO (enhanced input/output) Menus depend on the particular accessory product installed in an EIO

ENControl Panel Menus B-19CFG TCP/IP=NO NOYESNO: The TCP/IP Menu is not accessible.YES: The TCP/IP Menu appears. In the TCP/IP Menu, you can specify B

B-20 Control Panel Menus ENResets MenuUse this menu with caution. You can lose buffered page data or printer configuration settings when you select t

ENPrinter Memory and Expansion C-1CPrinter Memory and ExpansionOverviewThe printer has three dual in-line memory module (DIMM) slots for upgrading wit

C-2 Printer Memory and Expansion ENInstalling MemoryCautionStatic electricity can damage dual in-line memory modules (DIMMs). When handling DIMMs, ei

ENPrinter Memory and Expansion C-36Slide the formatter board back into the printer and tighten the two screws.7If an optional duplexer is installed, r

C-4 Printer Memory and Expansion ENIf an optional duplexer is installed:1 Slide the rear section of the duplexer away from the printer.2 Remove the r

6 Chapter 1: Printer Basics ENPrinter Parts and LocationsFigure 2 Printer Parts (front and rear views)Control panel and displayPaper stopTop output

ENPrinter Memory and Expansion C-5Checking Memory InstallationFollow this procedure to verify that DIMMs are installed correctly:1 Check that the prin

C-6 Printer Memory and Expansion ENAdjusting Memory SettingsResource SavingResource Saving allows the printer to keep downloaded resources (permanent

ENPrinter Memory and Expansion C-7I/O BufferingTo allow the computer to continue working without waiting for the print job to finish queuing, the prin

C-8 Printer Memory and Expansion ENInstalling EIO Cards/Mass StorageTurn off the printer before installing the EIO card or mass storage device.See Fi

ENPrinter Commands D-1DPrinter CommandsOverviewMost software applications do not require you to enter printer commands. See your computer and software

D-2 Printer Commands ENUnderstanding PCL Printer Command SyntaxBefore using printer commands, compare these characters: Many printer commands use the

ENPrinter Commands D-3Combining Escape SequencesEscape sequences may be combined into one escape sequence string. There are three important rules to f

D-4 Printer Commands ENSelecting PCL FontsPCL printer commands for selecting fonts can be found on the PCL Font List (page 103). A sample section is

ENPrinter Commands D-5Common PCL Printer Commands Common PCL Printer Commands Function Command Options (#)Job Control CommandsReset?En/aNumber of Copi

D-6 Printer Commands ENPage Control Commands (Continued)Top Margin?&l#E# = number of linesText Length (bottom margin)?&l#F# = number of lines

ENChapter 1: Printer Basics 7Accessories and SuppliesYou can increase the capabilities of the printer with optional accessories and supplies.NoteUse

ENPrinter Commands D-7Font SelectionSymbol Sets2?(#8U = HP Roman-8 Symbol Set10U = IBM Layout (PC-8) (code page 437) Default Symbol Set12U = IBM Layou

D-8 Printer Commands EN

ENRegulatory Information E-1ERegulatory InformationFCC RegulationsThis equipment has been tested and found to comply with the limits for a Class B dig

E-2 Regulatory Information ENEnvironmental Product StewardshipProtecting the EnvironmentHewlett-Packard Company is committed to providing quality pro

ENRegulatory Information E-3The design of the printer facilitates the recycling of:PlasticsEurope Only: Plastic parts have material identification mar

E-4 Regulatory Information ENThe diagram below represents how HP LaserJet toner cartridges are recycled: Printer and PartsU.S. Only: HP’s Hardware Re

ENRegulatory Information E-5PaperEurope Only: The printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the

E-6 Regulatory Information ENToner Material Safety Data SheetThe Toner Material Safety Data Sheet can be obtained by calling your local HP FIRST numb

ENRegulatory Information E-7Declaration of Conformityaccording to ISO/IEC Guide 22 and EN45014Manufacturer's Name: Hewlett-Packard CompanyManufac

E-8 Regulatory Information ENSafety StatementsLaser Safety StatementThe Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug A

8 Chapter 1: Printer Basics ENOrdering InformationUse only accessories specifically designed for this printer. To order an accessory, contact an HP-

ENRegulatory Information E-9Laser Statement for FinlandLASERTURVALLISUUSLUOKAN 1 LASERLAITEKLASS 1 LASER APPARATHP LaserJet 5000, 5000 N, 5000 GN -las

E-10 Regulatory Information EN

ENGlossary 1Glossaryadjustable tray A paper tray that is able to adapt to more than one size of media. All trays used in the printer are adjustable.DI

2 Glossary ENprinter software Any or all of the software shipped with the printer. The printer is packaged with a compact disc containing the softwar

ENIndex 1IndexNumerics1200 dpi B-5250-sheet trayloading 31–32ordering 8paper orientation 41paper specifications A-42-sided printing, see duplex printi

2 Index ENmenus B-1–B-20messages 79–88printing current settings 13printing menu map 13,100settings 13troubleshooting 91converting paper weights A-8Co

ENIndex 3B-9fixed-spaced D-4information about 103installing and deleting 19internal 103ordering DIMMs 9printing list of 103proportional-spaced D-4sele

4 Index ENLoading Program message 81locating paper jams 72locking control panel 21locking out paper trays 60loose toner, troubleshooting 89–90,A-7MMa

ENIndex 5B-4Paper Jam message 84paper jams 72–78duplexer 76–77input tray areas 73locating 72output areas 75repeated jams 78top cover area 74Tray 1 73P

6 Index ENPrinting Menu B-7–B-9problem solving, printer errors 71–103Process Cleaning Page setting B-6product return 105–106,108Product Stewardshipac

HP LaserJet 5000, 5000 N, and 5000 GN PrintersUser's Guide

ENChapter 1: Printer Basics 9Memory, Fonts, and Mass StorageDual In-line Memory Module (DIMM)Boosts the ability of the printer to handle large print

ENIndex 7printing 40–55specificationsacoustic emissions A-18card stock A-12–A-13electrical A-17envelopes A-10–A-12general A-18heavy paper A-12–A-13lab

8 Index EN90,A-10wrong printer selected, troubleshooting (Macintosh) 98wrong tray, troubleshooting 96XX Dimension setting B-8YY Dimension setting B-8

Copyright© 1998Hewlett-Packard Co.Printed in USAManual Part No.C4110-90901*C4110-90901**C4110-90901*C4110-90901HP LaserJet 5000, 5000 N, and 5000 GN P

10 Chapter 1: Printer Basics ENDocumentationHP LaserJet Printer Family Paper Specification GuideA guide to using paper and other print media with HP

ENChapter 1: Printer Basics 11Control Panel LayoutThe printer’s control panel consists of the following:Figure 4 Control Panel LayoutControl Panel

12 Chapter 1: Printer Basics ENControl Panel KeysKey Function[Go] • Places the printer either online or offline.• Prints any data residing in the p

ENChapter 1: Printer Basics 13Control Panel MenusFor a complete list of control panel items and possible values, see page B-1.Press [Menu] for access

14 Chapter 1: Printer Basics ENPrinter SoftwareThe printer comes with helpful software on a compact disc. See the getting started guide for installa

ENChapter 1: Printer Basics 15Printer DriversPrinter drivers access the printer features and allow the computer to communicate with the printer (via

16 Chapter 1: Printer Basics ENAdditional DriversYou can obtain the following printer drivers by downloading them from the Internet, or by requestin

ENChapter 1: Printer Basics 17Software for WindowsUse the Typical Install or Custom Install option to install the HP software. (This includes several

18 Chapter 1: Printer Basics ENChoose the Right Printer Driver for Your NeedsChoose a printer driver based on the way you use the printer.• Use the

Hewlett-Packard Company11311 Chinden BoulevardBoise, Idaho 83714© Copyright Hewlett-Packard Company 1998All Rights Reserved. Reproduction, adaptation,

ENChapter 1: Printer Basics 19HP ToolBoxAccess HP ToolBox from a printer icon on the desktop in Windows 3.1x or on the Windows 95 and Windows NT 4.0

20 Chapter 1: Printer Basics ENHP JetSend Communications TechnologyHP JetSend can be installed through an installer on the compact disc. HP JetSend

ENChapter 1: Printer Basics 21Software for Macintosh ComputersPostScript Printer Description Files (PPDs)PPDs, in combination with the LaserWriter dr

22 Chapter 1: Printer Basics ENSoftware for NetworksHP JetAdminHP JetAdmin should be installed only on the network administrator’s computer. HP JetA

ENChapter 1: Printer Basics 23HP Web JetAdminThis web-based HP JetAdmin software should be installed on a web server. The following systems are suppo

24 Chapter 1: Printer Basics EN

ENChapter 2: Printing Tasks 252Printing TasksOverviewThis chapter presents basic printing tasks, such as:•Selecting the output bin.•Loading the trays

26 Chapter 2: Printing Tasks ENSelecting the Output BinThe printer has two output locations: the rear output bin and the top output bin. To use the

ENChapter 2: Printing Tasks 27Printing to the Top Output BinThe top output bin collects paper face-down, in correct order. The top output bin should

28 Chapter 2: Printing Tasks ENPrinting to the Rear Output BinThe printer always prints to the rear output bin if it is open. Paper comes out of the

EN3Take a look at all that HP Support has to offer!Thank you for your purchase. Along with your product, you receive a variety of support services fro

ENChapter 2: Printing Tasks 29Adjust the Paper StopFor printing stacks of large paper only, the paper stop on the top output bin prevents long paper

30 Chapter 2: Printing Tasks ENLoading Tray 1NoteTo avoid paper jams, do not load trays while the printer is printing.Tray 1 is a multi-purpose tray

ENChapter 2: Printing Tasks 31Loading Tray 2/Optional 250-Sheet TrayThe following instructions are for loading Tray 2 or an optional 250-sheet paper

32 Chapter 2: Printing Tasks EN5 Align the rear guide with the desired paper size. With the guide angled slightly toward the front of the tray, inse

ENChapter 2: Printing Tasks 33Loading the 500-Sheet Tray (Optional)The following instructions are for loading standard sizes in a 500-sheet tray (opt

34 Chapter 2: Printing Tasks EN6a When loading a full stack of media, continue to step 6B. Otherwise, proceed to step 7.6b Align the tension lever u

ENChapter 2: Printing Tasks 35Printing Both Sides of Paper (Optional Duplexer)The printer can automatically print on both sides of paper with an opti

36 Chapter 2: Printing Tasks ENGuidelines for Printing Both Sides of PaperCautionDo not print on both sides of labels, transparencies, envelopes, ve

ENChapter 2: Printing Tasks 37Separating the Printer from the DuplexerBefore you lift the printer, always separate the printer from the duplexer.1 Sl

38 Chapter 2: Printing Tasks ENPaper Orientation for Printing Both Sides of PaperThe duplexer prints the second side of paper first, so paper such a

4 ENHP Service Agreements:Call (1) (800) 446-0522 (U.S.) or (1) (800) 268-1221 (Canada).HP FIRST: HP FIRST Fax will deliver detailed troubleshooting

ENChapter 2: Printing Tasks 39Layout Options for Printing Both Sides of PaperThe four print orientation options are shown below. These options can be

40 Chapter 2: Printing Tasks ENPrinting Special PaperSpecial paper includes letterhead, prepunched (including 3-hole punched), envelopes, labels, tr

ENChapter 2: Printing Tasks 41Paper OrientationFigure 12 Paper Orientation for Tray 1•Load letter, A4, A5, Executive, and B5 paper with the side-to

42 Chapter 2: Printing Tasks ENPrinting EnvelopesMany types of envelopes can be printed from Tray 1. (Up to 10 can be stacked in the tray.) Printing

ENChapter 2: Printing Tasks 43Loading Envelopes in Tray 11 Open Tray 1 and pull out the tray extension. If the envelopes are longer than 9 inches (22

44 Chapter 2: Printing Tasks ENPrinting LabelsUse only labels recommended for use in laser printers. Multi-thickness labels and labels that do not s

ENChapter 2: Printing Tasks 45Do not:CautionFailure to follow these instructions can damage the printer.•Do not load the trays to capacity because la

46 Chapter 2: Printing Tasks ENPrinting TransparenciesUse only transparencies recommended for use in laser printers. For transparency specifications

ENChapter 2: Printing Tasks 47Printing Rotated PaperThe printer can print letter, A4, A5, Executive, and B5 (JIS) in a rotated orientation (short-edg

48 Chapter 2: Printing Tasks EN500-Sheet Tray:1 Rotate the dial inside the front of the tray to the correct paper size.2 From the Paper Handling Men

EN5Customer Support Options WorldwideThe service and support chapter of this user’s guide contains worldwide sales and service addresses and phone num

ENChapter 2: Printing Tasks 49Printing Full-Bleed ImagesFull-bleed images extend from edge to edge of the page. To achieve this effect, use larger pa

50 Chapter 2: Printing Tasks ENPrinting Cards, Custom-Size and Heavy PaperCustom-size paper can be printed from Tray 1 or the optional 500-sheet tra

ENChapter 2: Printing Tasks 51Loading Custom-Size Paper in the 500-Sheet TrayThe following instructions are for loading custom-sizes in a 500-sheet t

52 Chapter 2: Printing Tasks EN6a When loading a full stack of media, continue to step 6B. Otherwise, proceed to step 7.6b Align the tension lever u

ENChapter 2: Printing Tasks 53Guidelines for Printing Custom-Size Paper•Do not attempt to print on paper smaller than 3 inches (76 mm) wide or 5 inch

54 Chapter 2: Printing Tasks ENIf the settings are not available from the software, set the custom paper size from the control panel:1 From the Prin

ENChapter 2: Printing Tasks 55Printing VellumVellum is special lightweight paper similar to parchment. Print vellum from Tray 1 only, and open the re

56 Chapter 2: Printing Tasks ENAdvanced Printing TasksThis section will help you take full advantage of the printer’s features. These tasks are “adv

ENChapter 2: Printing Tasks 57Printing the First Page on Different PaperFrom the PCL 6 printer driver, you can choose to print the first page of a do

58 Chapter 2: Printing Tasks ENCustomizing Tray 1 OperationCustomize Tray 1 to fit your printing needs.The printer can be set to print from Tray 1 a

6 EN

ENChapter 2: Printing Tasks 59Manually Feeding Paper from Tray 1The Manual Feed feature allows you to print on special paper from Tray 1, such as env

60 Chapter 2: Printing Tasks ENPrinting by Type and Size of PaperYou can configure the printer to select paper by type (such as plain or letterhead)

ENChapter 2: Printing Tasks 61NoteThe type and size settings can also be configured from HP JetAdmin for networked printers. See the printer software

62 Chapter 2: Printing Tasks EN

ENChapter 3: Printer Maintenance 633Printer MaintenanceOverviewThis chapter explains basic printer maintenance.•Managing the toner cartridge.•Cleanin

64 Chapter 3: Printer Maintenance ENManaging the Toner CartridgeHP Policy on Non-HP Toner CartridgesHewlett-Packard Company cannot recommend use of

ENChapter 3: Printer Maintenance 65Continue Printing When Toner is LowWhen toner is low, the printer’s control panel displays the TONER LOW message.•

66 Chapter 3: Printer Maintenance ENRedistributing the Toner (continued)1Open the top cover. 2Remove the toner cartridge from the printer.WARNING!Av

ENChapter 3: Printer Maintenance 67Cleaning the PrinterTo maintain print quality, follow the cleaning procedure (on the following page) every time th

68 Chapter 3: Printer Maintenance ENCleaning the PrinterBefore beginning these steps, turn the printer off and unplug the power cord.1Open the top c

ENContents 7Contents1 Printer BasicsOverview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Printer Features

ENChapter 3: Printer Maintenance 69Using the Printer Cleaning PageIf toner specks appear on the front or back side of your print jobs, follow the pro

70 Chapter 3: Printer Maintenance EN

ENChapter 4: Problem Solving 714Problem SolvingOverviewThis chapter will help you to troubleshoot and solve printer problems.Clear paper jams:Occasio

72 Chapter 4: Problem Solving ENClearing Paper JamsIf the printer’s control panel displays a paper jam message, look for paper in the locations indi

ENChapter 4: Problem Solving 73Clearing Jams from the Input Tray AreasNoteTo remove paper from the Tray 1 area, slowly pull the paper out of the prin

74 Chapter 4: Problem Solving ENClearing Jams from the Top Cover Area1Open the top cover and remove the toner cartridge. CautionTo prevent damage to

ENChapter 4: Problem Solving 75Clearing Jams from the Output AreasNoteIf paper is jammed in the top output area, but most of the paper is still insid

76 Chapter 4: Problem Solving ENClearing Jams from the Optional DuplexerLook for jams in the following locations:The Tray 2 area:1Slide Tray 2 out o

ENChapter 4: Problem Solving 77The rear section of the duplexer:6From the rear of the printer, use the handles on both sides of the duplexer to slide

78 Chapter 4: Problem Solving ENSolving Repeated Paper JamsIf paper jams occur frequently, try the following:• Check all the paper jam locations. A

8 Contents ENAdvanced Printing Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Using Features in the Printer Driver . . . . . .

ENChapter 4: Problem Solving 79Understanding Printer MessagesThe following table explains messages that might display on the printer’s control panel.

80 Chapter 4: Problem Solving ENCHECK INPUT DEVICEalternates withPAPER PATH OPEN PLEASE CLOSE ITThe optional input tray cannot feed paper to the pri

ENChapter 4: Problem Solving 81FLASH IS WRITE PROTECTEDThe flash disk DIMM is protected, and no new files can be written to it.Disable the write prot

82 Chapter 4: Problem Solving ENMEMORY SETTINGS CHANGEDThe printer changed its memory settings because it did not have enough memory to use the prev

ENChapter 4: Problem Solving 83RAM DISK FILE SYSTEM IS FULLDelete files and then try again, or turn the printer off, and then turn the printer on to

84 Chapter 4: Problem Solving EN13.x PAPER JAM [LOCATION]Remove jammed paper from the specified location (page 72). Open and close the top cover to

ENChapter 4: Problem Solving 8522 SERIAL I/O BUFFER OVERFLOWalternates withPRESS GO TOCONTINUEToo much data was sent to the serial port.Make sure the

86 Chapter 4: Problem Solving EN41.xPRINTER ERROR alternates withPRESS GO TOCONTINUEA temporary printing error occurred.Press [Go]. The page contain

ENChapter 4: Problem Solving 8756.x, 57.x, 58.x, or 59.xPRINTER ERRORA temporary printing error occurred.Turn the printer off, and then turn the prin

88 Chapter 4: Problem Solving EN69.x PRINTER ERRORA temporary printing error occurred.Turn the printer off, and then turn the printer on.If this mes