HP D5300 User Manual Page 117
- Page / 149
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Solution: Reinsert the memory card in the HP Photosmart or try transferring the
files to your computer using a memory card reader or a USB cable. If you already
transferred the files to your computer, try printing those files by using the
HP Photosmart Software. The copies might not be damaged. If these solutions do
not work, retake the photos with your digital camera as a last resort.
Cause: The file system is corrupted.
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
General user messages
The following is a list of messages related to common user errors:
•
Memory card error
•
Disconnected
•
Out of disk space
•
Card access error
•
Use only one card at a time
•
Card is inserted incorrectly
•
Card is not fully inserted
•
Card is damaged
•
CD/DVD is upside down
•
CD/DVD printing problem
•
CD/DVD size mismatch
Memory card error
Cause: There are two or more memory cards inserted into the HP Photosmart at
the same time.
Solution: Remove all but one memory card. The HP Photosmart reads the
remaining memory card and displays the first photo stored on the memory card.
Cause: You have inserted a Compact Flash memory card backwards or upside
down.
Solution: Remove the memory card and reinsert it correctly. The label of the
Compact Flash card faces up and should be readable as you insert it into the slot.
Cause: You have not fully inserted the memory card.
Chapter 11
116 Troubleshooting
Troubleshooting
- HP Photosmart D5300 series 1
- Contents 2
- Chapter 1 5
- 2 HP Photosmart overview 6
- Control panel features 7
- Display icons 8
- Chapter 2 9
- 8 HP Photosmart overview 9
- Overview 9
- 3 Find more information 10
- Chapter 3 11
- 10 Find more information 11
- Find more information 11
- 4 Computer connection 12
- Chapter 4 13
- Connection 13
- 5 How do I? 14
- Chapter 5 15
- 14 How do I? 15
- How do I? 15
- 6 Load paper 16
- Chapter 6 17
- 16 Load paper 17
- Load paper 17
- Load full-size paper 19
- Load paper 19 20
- 20 Load paper 21
- Load envelopes 22
- Load a CD/DVD 24
- 24 Load paper 25
- Avoid paper jams 26
- 26 Load paper 27
- 7 Print from your computer 28
- Set the paper size 29
- View the print resolution 31
- Change the page orientation 32
- Scale the document size 32
- Preview your print job 33
- Printing shortcuts 34
- Perform special print jobs 35
- Print a borderless image 36
- Print a photo on photo paper 36
- Print custom CD/DVD labels 37
- Print using Maximum dpi 38
- Chapter 7 39
- 38 Print from your computer 39
- Perform special print jobs 39 40
- 40 Print from your computer 41
- Print on transparencies 42
- 42 Print from your computer 43
- Print a poster 44
- Print a Web page 44
- Stop a print job 45
- Stop a print job 45 46
- 46 Print from your computer 47
- 8 Use the photo features 48
- Chapter 8 49
- 48 Use the photo features 49
- Print enlargements 50
- Save photos to your computer 51
- Edit photos 51
- Remove red-eye 52
- 52 Use the photo features 53
- 9 Maintain the HP Photosmart 54
- Handle the print cartridges 55
- Replace the print cartridges 55
- Work with print cartridges 55 56
- Maintain the HP Photosmart 56
- Work with print cartridges 57 58
- Print a self-test report 59
- Use a photo print cartridge 60
- Chapter 9 61
- 60 Maintain the HP Photosmart 61
- Align the print cartridges 62
- Clean the print cartridges 63
- 2 Ink nozzles (do not clean) 64
- Work with print cartridges 63 64
- 64 Maintain the HP Photosmart 65
- Clean the HP Photosmart 66
- Turn off the HP Photosmart 67
- 10 Shop for ink supplies 68
- Chapter 10 69
- 68 Shop for ink supplies 69
- Shop for ink supplies 69
- 11 Troubleshooting 70
- Information on paper 71
- Clear paper jams 72
- 72 Troubleshooting 73
- Troubleshooting tips 73 74
- Troubleshoot print cartridges 75
- Troubleshooting tips 75 76
- 76 Troubleshooting 77
- Troubleshooting tips 77 78
- Troubleshooting tips 79 80
- 80 Troubleshooting 81
- 1 Power connection 82
- 2 Power cord and adapter 82
- 3 Grounded power outlet 82
- 82 Troubleshooting 83
- 84 Troubleshooting 85
- 86 Troubleshooting 87
- Print quality troubleshooting 88
- 88 Troubleshooting 89
- 90 Troubleshooting 91
- 92 Troubleshooting 93
- Print troubleshooting 95
- Print troubleshooting 95 96
- 96 Troubleshooting 97
- Print troubleshooting 97 98
- 98 Troubleshooting 99
- Print troubleshooting 99 100
- Troubleshooting 100
- Chapter 11 101
- 100 Troubleshooting 101
- Print troubleshooting 101 102
- Memory card troubleshooting 103
- 104 Troubleshooting 105
- CD/DVD print troubleshooting 106
- 106 Troubleshooting 107
- 108 Troubleshooting 109
- Device messages 110
- 110 Troubleshooting 111
- Errors 111 112
- 112 Troubleshooting 113
- Errors 113 114
- File messages 115
- Errors 115 116
- General user messages 117
- Errors 117 118
- 118 Troubleshooting 119
- Paper messages 120
- 120 Troubleshooting 121
- Errors 121 122
- Power and connection messages 123
- Errors 123 124
- Print cartridge messages 125
- 1 Copper-colored contacts 126
- 3 Ink nozzles under tape 126
- Errors 125 126
- 126 Troubleshooting 127
- Errors 127 128
- Errors 129 130
- For more information, see: 131
- Warranty 132
- Support process 132
- Before you call HP support 133
- HP support by phone 133
- Additional warranty options 134
- HP Korea customer support 135
- Pack the HP Photosmart 136
- Specifications 138
- Paper use 139
- Plastics 140
- Material safety data sheets 140
- Recycling program 140
- Energy Star® notice 140
- Regulatory notices 141
- FCC statement 142
- Geräuschemission 143
- DECLARATION OF CONFORMITY 144
- Chapter 13 145
- 144 Technical information 145
- Technical information 145
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