HP D5300 User Manual Page 70
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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11 Troubleshooting
This section contains the following topics:
•
Troubleshooting tips
•
Hardware setup troubleshooting
•
Software installation troubleshooting
•
Print quality troubleshooting
•
Print troubleshooting
•
Memory card troubleshooting
•
CD/DVD print troubleshooting
•
Errors
Troubleshooting tips
This section contains the following topics:
•
Communication problems over a USB connection
•
Information on paper
•
Information on print cartridges
•
Clear paper jams
•
Troubleshoot print cartridges
Communication problems over a USB connection
NOTE: For information on communication problems involving a memory card, see
“
Memory card troubleshooting” on page 102.
If the HP Photosmart and computer are USB-connected and are not communicating with
each other, try the following:
• Look at the display on the HP Photosmart. If the display is blank and the On button
is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly
connected to the HP Photosmart and plugged into a power outlet. Press the On button
to turn on the HP Photosmart.
• Check the USB cable. If you are using an older cable, it might not be working properly.
Try connecting it to another product to see if the USB cable works. If you experience
problems, the USB cable might need to be replaced. Also verify that the cable does
not exceed 3 meters (9.8 feet) in length.
• Check the connection from the HP Photosmart to your computer. Verify that the USB
cable is securely plugged into the USB port on the back of the HP Photosmart. Make
Troubleshooting 69
Troubleshooting
- HP Photosmart D5300 series 1
- Contents 2
- Chapter 1 5
- 2 HP Photosmart overview 6
- Control panel features 7
- Display icons 8
- Chapter 2 9
- 8 HP Photosmart overview 9
- Overview 9
- 3 Find more information 10
- Chapter 3 11
- 10 Find more information 11
- Find more information 11
- 4 Computer connection 12
- Chapter 4 13
- Connection 13
- 5 How do I? 14
- Chapter 5 15
- 14 How do I? 15
- How do I? 15
- 6 Load paper 16
- Chapter 6 17
- 16 Load paper 17
- Load paper 17
- Load full-size paper 19
- Load paper 19 20
- 20 Load paper 21
- Load envelopes 22
- Load a CD/DVD 24
- 24 Load paper 25
- Avoid paper jams 26
- 26 Load paper 27
- 7 Print from your computer 28
- Set the paper size 29
- View the print resolution 31
- Change the page orientation 32
- Scale the document size 32
- Preview your print job 33
- Printing shortcuts 34
- Perform special print jobs 35
- Print a borderless image 36
- Print a photo on photo paper 36
- Print custom CD/DVD labels 37
- Print using Maximum dpi 38
- Chapter 7 39
- 38 Print from your computer 39
- Perform special print jobs 39 40
- 40 Print from your computer 41
- Print on transparencies 42
- 42 Print from your computer 43
- Print a poster 44
- Print a Web page 44
- Stop a print job 45
- Stop a print job 45 46
- 46 Print from your computer 47
- 8 Use the photo features 48
- Chapter 8 49
- 48 Use the photo features 49
- Print enlargements 50
- Save photos to your computer 51
- Edit photos 51
- Remove red-eye 52
- 52 Use the photo features 53
- 9 Maintain the HP Photosmart 54
- Handle the print cartridges 55
- Replace the print cartridges 55
- Work with print cartridges 55 56
- Maintain the HP Photosmart 56
- Work with print cartridges 57 58
- Print a self-test report 59
- Use a photo print cartridge 60
- Chapter 9 61
- 60 Maintain the HP Photosmart 61
- Align the print cartridges 62
- Clean the print cartridges 63
- 2 Ink nozzles (do not clean) 64
- Work with print cartridges 63 64
- 64 Maintain the HP Photosmart 65
- Clean the HP Photosmart 66
- Turn off the HP Photosmart 67
- 10 Shop for ink supplies 68
- Chapter 10 69
- 68 Shop for ink supplies 69
- Shop for ink supplies 69
- 11 Troubleshooting 70
- Information on paper 71
- Clear paper jams 72
- 72 Troubleshooting 73
- Troubleshooting tips 73 74
- Troubleshoot print cartridges 75
- Troubleshooting tips 75 76
- 76 Troubleshooting 77
- Troubleshooting tips 77 78
- Troubleshooting tips 79 80
- 80 Troubleshooting 81
- 1 Power connection 82
- 2 Power cord and adapter 82
- 3 Grounded power outlet 82
- 82 Troubleshooting 83
- 84 Troubleshooting 85
- 86 Troubleshooting 87
- Print quality troubleshooting 88
- 88 Troubleshooting 89
- 90 Troubleshooting 91
- 92 Troubleshooting 93
- Print troubleshooting 95
- Print troubleshooting 95 96
- 96 Troubleshooting 97
- Print troubleshooting 97 98
- 98 Troubleshooting 99
- Print troubleshooting 99 100
- Troubleshooting 100
- Chapter 11 101
- 100 Troubleshooting 101
- Print troubleshooting 101 102
- Memory card troubleshooting 103
- 104 Troubleshooting 105
- CD/DVD print troubleshooting 106
- 106 Troubleshooting 107
- 108 Troubleshooting 109
- Device messages 110
- 110 Troubleshooting 111
- Errors 111 112
- 112 Troubleshooting 113
- Errors 113 114
- File messages 115
- Errors 115 116
- General user messages 117
- Errors 117 118
- 118 Troubleshooting 119
- Paper messages 120
- 120 Troubleshooting 121
- Errors 121 122
- Power and connection messages 123
- Errors 123 124
- Print cartridge messages 125
- 1 Copper-colored contacts 126
- 3 Ink nozzles under tape 126
- Errors 125 126
- 126 Troubleshooting 127
- Errors 127 128
- Errors 129 130
- For more information, see: 131
- Warranty 132
- Support process 132
- Before you call HP support 133
- HP support by phone 133
- Additional warranty options 134
- HP Korea customer support 135
- Pack the HP Photosmart 136
- Specifications 138
- Paper use 139
- Plastics 140
- Material safety data sheets 140
- Recycling program 140
- Energy Star® notice 140
- Regulatory notices 141
- FCC statement 142
- Geräuschemission 143
- DECLARATION OF CONFORMITY 144
- Chapter 13 145
- 144 Technical information 145
- Technical information 145
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