HP D5300 User Manual download pdf (Page 121)

• Paper mismatch

•

Wrong paper width

Cannot load paper from input tray

Cause: There is not enough paper in the input tray.

Solution: If the HP Photosmart is out of paper or there are only a few sheets

remaining, load more paper in the input tray. If there is paper in the input tray, remove

the paper, tap the stack of paper against a flat surface, and reload the paper into the

input tray. Follow the prompts on the display or the computer screen to continue your

print job.

For more information, see:

“

Load full-size paper” on page 18

Ink is drying

Cause: Transparencies and some other media require a drying time that is longer

than normal.

Solution: Leave the sheet in the output tray until the message disappears. If it is

necessary to remove the printed sheet before the message disappears, carefully hold

the printed sheet on the underside or the edges, and place it on a flat surface to dry.

Out of paper

Cause: There is not enough paper in the input tray.

Solution: If the HP Photosmart is out of paper or there are only a few sheets

remaining, load more paper in the input tray. If there is paper in the input tray, remove

the paper, tap the stack of paper against a flat surface, and reload the paper into the

input tray. Follow the prompts on the display or the computer screen to continue your

print job.

For more information, see:

“

Load full-size paper” on page 18

Cause: The Two-sided printing accessory is off the HP Photosmart.

Solution: If you removed the Two-sided printing accessory to clear a paper jam,

replace it.

For more information, see:

“

Clear paper jams” on page 71

Paper jam, misfeed or blocked carriage

Cause: Paper has jammed the HP Photosmart.

Chapter 11

120 Troubleshooting

Troubleshooting

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HP D5300 User Manual Page 121