HP D5300 User Manual Page 1

HP Photosmart D5300 seriesWindows Help

3 Find more informationYou can access a variety of resources, both printed and onscreen, that provideinformation about setting up and using the HP Pho

Solution: Turn the HP Photosmart off and open the print cartridge door. Removeany objects that are blocking the print carriage (including any packing

NOTE: To avoid paper jams, tuck the flaps inside the envelopes.For more information, see:“Load envelopes” on page 21Text or graphics are cut off at th

TIP: Some software applications allow you to scale the document to fit the papersize currently selected. Additionally, you can scale the size of a doc

covering the ink nozzles, carefully remove the tape from the print cartridges. Do nottouch the ink nozzles or the copper-colored contacts.1 Copper-col

Solution: Reformat your memory card in your camera or format your memory cardin a Windows XP computer by selecting the FAT format.The HP Photosmart do

light remains solid. Removing a memory card while it is being accessed might corruptinformation on the card or damage the HP Photosmart and card.The A

on your computer. After the cable is connected properly, turn the HP Photosmart offand then on again.For more information on setting up the HP Photosm

Solution: Push the CD/DVD holder forward into the CD/DVD tray until the lines onthe holder line up to the white lines on the tray. The end of the hold

printable side up and reinsert the holder into the CD/DVD tray until the lines on theholder line up to the white lines on the tray. When the HP Photos

DVD tray until the lines on the holder line up to the white lines on the tray and try yourprint again.The HP Photosmart is printing on a non-printable

Chapter 310 Find more informationFind more information

The HP Photosmart reports a CD/DVD size mismatch errorCause: The size of the CD/DVD currently loaded on the CD/DVD holder does notmatch the size you s

Solution: Turn the HP Photosmart off and open the print cartridge door to accessthe print carriage area. Remove any objects that are blocking the prin

Solution: Turn the HP Photosmart off and open the print cartridge door to accessthe print carriage area. Remove any objects that are blocking the prin

Follow the prompts on the display to continue.CD/DVD tray openCause: The CD/DVD tray is open and a print job is started from the computer.Solution: Cl

holder line up to the white lines on the CD/DVD tray. The end marked with arrowsgoes into the CD/DVD tray first.For more information, see:“Load a CD/D

line up to the white lines on the CD/DVD tray. The end marked with arrows goes intothe CD/DVD tray first. To continue, press OK.CD/DVD not foundCause:

Error reading or writing the fileCause: The HP Photosmart software could not open or save the file.Solution: Check to see if you typed the correct fol

Solution: Reinsert the memory card in the HP Photosmart or try transferring thefiles to your computer using a memory card reader or a USB cable. If yo

Solution: Remove the memory card and reinsert it in the memory card slot until itstops.DisconnectedCause: Several situations can cause this error mess

If more than one memory card is inserted, the Attention light will blink rapidly, and anerror message will appear on the computer screen. Remove the a

4 Computer connectioninformationThe HP Photosmart comes equipped with a USB port so you can connect directly to acomputer using a USB cable. You can a

If the file system on the card is corrupt, reformat the memory card in your digitalcamera.CAUTION: Reformatting the memory card will delete any photos

• Paper mismatch•Wrong paper widthCannot load paper from input trayCause: There is not enough paper in the input tray.Solution: If the HP Photosmart i

Solution: Clear the jam.For more information, see:“Clear paper jams” on page 71Cause: The print carriage is blocked.Solution: Turn the HP Photosmart o

Power and connection messagesThe following is a list of power- and connection-related error messages:•Communication test failed•HP Photosmart not foun

Solution: If the HP Photosmart is not properly connected to the computer,communication errors can occur. Make sure the USB cable is securely connected

Solution: If the HP Photosmart is not properly connected to the computer,communication errors can occur. Make sure the USB cable is securely connected

Need alignment or alignment failedCause: The incorrect type of paper is loaded in the input tray.Solution: If you have colored paper loaded in the inp

Solution: To find support and warranty information, go to the HP Web site atwww.hp.com/support. If prompted, choose your country/region, and then clic

covering the ink nozzles, carefully remove the tape from the print cartridges. Do nottouch the ink nozzles or the copper-colored contacts.1 Copper-col

Solution: One or both of the print cartridges is missing. Remove and reinsert theprint cartridges and verify that they are fully inserted and locked i

Chapter 412 Computer connection informationConnection

Solution: To find support and warranty information, go to the HP Web site atwww.hp.com/support. If prompted, choose your country/region, and then clic

For more information, see:•“Replace the print cartridges” on page 54•“Troubleshoot print cartridges” on page 74Chapter 11130 TroubleshootingTroublesho

12 HP warranty and supportHewlett-Packard provides Internet and phone support for the HP Photosmart.This section contains the following topics:•Warran

• Valuable HP Photosmart and troubleshooting information for common problems• Proactive device updates, support alerts, and HP newsgrams that are avai

Phone support periodOne year of phone support is available in North America, Asia Pacific, and Latin America (includingMexico). To determine the durat

HP Quick Exchange Service (Japan)For instructions on how to pack your device for exchange, see “Pack the HP Photosmart”on page 135.HP Korea customer s

Prepare the HP Photosmart for shipmentIf, after contacting HP support or returning to the point of purchase, you are requested to send theHP Photosmar

If you do not have the original packaging materials, please use other adequate packagingmaterials. Shipping damage caused by improper packaging and/or

13 Technical informationThe technical specifications and international regulatory information for the HP Photosmart areprovided in this section.For ad

Type Paper weight Input tray*Output tray†Photo tray*(252 gsm)* Maximum capacity.† Output tray capacity is affected by the type of paper and the amount

5 How do I?This section contains links to commonly performed tasks, such as sharing and printingphotos and optimizing your print jobs.•“How do I print

PlasticsPlastic parts over 25 grams are marked according to international standards that enhance the abilityto identify plastics for recycling purpose

Disposal of waste equipment by users in private households in the European UnionDisposal of Waste Equipment by Users in Private Households in the Euro

This section contains the following topics:•Regulatory model identification number•FCC statement•Notice to users in Korea•VCCI (Class B) compliance st

Notice to users in KoreaVCCI (Class B) compliance statement for users in JapanNotice to users in Japan about the power cordNoise emission statement fo

Declaration of conformity (European Economic Area)The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. Itident

Chapter 13144 Technical informationTechnical information

IndexSymbols/Numerics10 x 15 cm photo paperspecifications 13713 x 18 cm photo paperload 192 pages on 1, print 394 pages on 1, print 394 x 6 inch (10 x

Llabelsload 22specifications 137landscape orientation 31left arrow 6legal paperload 18specifications 137letter paperload 18specifications 137load13 x

clean contacts 62clean ink nozzle area 64damaged 126error message 126, 127handle 54incorrect 127low ink 101low on ink 124missing 126order 67part names

148Index

Chapter 514 How do I?How do I?

6 Load paperYou can load many different types and sizes of paper in the HP Photosmart, includingletter or A4 paper, photo paper, transparencies, and e

or in an album. These papers are available in several sizes, including 10 x 15 cm (4 x 6inch) (with or without tabs), 13 x 18 cm (5 x 7 inch), A4, and

HP Premium Photo CardsHP Premium Photo Cards enable you to make your own greeting cards.HP Brochure & Flyer PaperHP Brochure & Flyer Paper (Gl

TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat ina resealable bag. If the paper is not stored properly, extreme c

Contents1 HP Photosmart D5300 series Help...32 HP Photosmart ov

4. Insert the stack of paper into the main input tray with the short edge forward and theprint side down. Slide the stack of paper forward until it st

To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray1. Raise the photo tray lid to load photo paper in the photo tray.2. Insert the sta

3. Slide the paper-length and paper-width guides inward against the stack of cards untilthe guides stop.Do not overload the photo tray; make sure the

5. Lower the output tray.6. Pull the output tray extender towards you, as far as it will go.Related topics“Change the print settings for the current j

HP CD/DVD Tattoo labels▲ Place one sheet of CD/DVD tattoo paper in the input tray with the print side down;slide the CD/DVD tattoo paper forward until

2. Securely snap the inkjet printable media onto the CD/DVD holder with the printableside up. The CD/DVD should be placed on the ring at the end of th

4. Push the CD/DVD holder into the HP Photosmart until the lines on the CD/DVD holderline up to the white lines on the CD/DVD tray.NOTE: The HP Photos

Chapter 626 Load paperLoad paper

7 Print from your computerThe HP Photosmart can be used with any software application that allows printing. Youcan print a range of projects, such as

5. Select the appropriate options for your print job by using the features available in theAdvanced, Printing Shortcuts, Features, and Color tabs.TIP:

Software installation troubleshooting...83Print quality troublesh

To set the paper size1. Make sure you have paper loaded in the input tray.2. On the File menu in your software application, click Print.3. Make sure t

To set the paper type for printing1. Make sure you have paper loaded in the input tray.2. On the File menu in your software application, click Print.3

6. In the Print Quality drop-down list, select the appropriate quality setting for yourproject.NOTE: To view the maximum dpi that the HP Photosmart wi

To change the saturation, brightness, or color tone1. Make sure you have paper loaded in the input tray.2. On the File menu in your software applicati

To change the default print settings1. In the HP Solution Center, click Settings, point to Print Settings, and then clickPrinter Settings.2. Make chan

To create a printing shortcut1. On the File menu in your software application, click Print.2. Make sure the HP Photosmart is the selected printer.3. C

• Print on transparencies•Print a group of addresses on labels or envelopes•Print a poster•Print a Web pagePrint a borderless imageBorderless printing

3. Make sure the HP Photosmart is the selected printer.4. Click the button that opens the Properties dialog box.Depending on your software application

5. Click the button that opens the Properties dialog box.Depending on your software application, this button might be called Properties,Options, Print

To print on both sides of the page1. Load paper into the input tray.2. On the File menu in your software application, click Print.3. Make sure the HP

1 HP Photosmart D5300 series HelpFor information about the HP Photosmart, see:•“HP Photosmart overview” on page 5•“Find more information” on page 9•“C

9. Wait until the HP Photosmart has stopped printing for several seconds beforeremoving any of the printed pages from the output tray.If you remove th

4. Click the button that opens the Properties dialog box.Depending on your software application, this button might be called Properties,Options, Print

4. Click the button that opens the Properties dialog box.Depending on your software application, this button might be called Properties,Options, Print

4. Click the button that opens the Properties dialog box.Depending on your software application, this button might be called Properties,Options, Print

Print a posterYou can create a poster by printing a document on multiple pages. The HP Photosmartprints dotted lines on some pages to indicate where t

To print a Web page1. Make sure you have paper loaded in the main input tray.2. On the File menu in your Web browser, click Print.The Print dialog box

3. Double-click the HP Photosmart icon.TIP: You can also double-click the printer icon in the Windows taskbar.4. Select the print job you want to canc

Chapter 746 Print from your computerPrint

8 Use the photo featuresThe HP Photosmart is equipped with memory card slots that enable you to insert amemory card and begin printing photos without

This section contains the following topics:•Print photos from the control panel•Save photos to your computer•Edit photos•Share photos using HP Photosm

Chapter 14 HP Photosmart D5300 series HelpHP Photosmart D5300 series Help

5. Press the OK button to select the photo you want to print.Each time you press the OK button, you increment the number of copies of theselected phot

5. Press the Print Photos button.TIP: While the photo is printing, you can continue scrolling through the photoson your memory card. When you see a ph

Remove red-eyeThe flash on a camera (especially on older model cameras) can sometimes cause asubject's eyes to appear red in your photos. You can

Before transferring photos to your computer, you need to remove the memory card fromyour digital camera and insert it in the appropriate memory card s

9 Maintain the HP PhotosmartThe HP Photosmart requires little maintenance. You might need to replace, align, or cleanyour print cartridges from time t

Handle the print cartridgesBefore you replace or clean a print cartridge, you should know the part names and howto handle the print cartridges.1 Coppe

Choose the right cartridge combinationChoose the best combination of cartridges for your print job:• Everyday printing: Use a black cartridge along wi

If you are replacing the black, photo, or gray photo print cartridge, remove the printcartridge from the slot on the right.1 Print cartridge slot for

7. Hold the print cartridge with the HP logo on top, and insert the new print cartridge intothe empty cartridge slot. Make sure you push the print car

10. The HP Photosmart prints a test page, aligns the print head, and calibrates the printer.Recycle or discard the page.A success or failure message a

2 HP Photosmart overviewUse the HP Photosmart to print photos from a memory card or print labels on printableCD/DVD discs. The Two-sided printing acce

Related topics•“Clean the print cartridges” on page 62•“Replace the print cartridges” on page 54•“Align the print cartridges” on page 61Check the esti

Related topics•“Shop for ink supplies” on page 67•“Replace the print cartridges” on page 54•“Use the print cartridge protector” on page 60Use the prin

To remove the print cartridge from the print cartridge protector▲ Press down on the top of the print cartridge protector to release the print cartridg

3. Click the Device Services tab.4. Click Align the Print Cartridges.The HP Photosmart prints a test page, aligns the print head, and calibrates the p

Make sure you have the following materials available:• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart orleave f

9. Repeat if necessary for the other print cartridge.10. Gently close the print cartridge door and plug the power cord into the back of theHP Photosma

6. Clean the face and edges around the ink nozzle area with the swab, as shown below.1 Nozzle plate (do not clean)2 Face and edges around the ink nozz

TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones(Q6260A) that provides everything needed to safely clean your HP device. F

10 Shop for ink suppliesFor a list of print cartridge numbers, see the printed documentation that came with theHP Photosmart. You can also use the sof

Chapter 1068 Shop for ink suppliesShop for ink supplies

Label Description11 Print cartridge door12 Two-sided printing accessory13 Rear USB port14 Power connection** Use only with the power adapter supplied

11 TroubleshootingThis section contains the following topics:•Troubleshooting tips•Hardware setup troubleshooting•Software installation troubleshootin

sure the other end of the USB cable is plugged into a USB port on your computer.After the cable is connected properly, turn the HP Photosmart off and

• Do not combine different paper types and paper sizes in the input tray; the entire stackof paper in the input tray must be the same size and type.•

To clear a paper jam from the Two-sided printing accessory1. Turn off the HP Photosmart.2. Press in the tabs on the left and right side of the Two-sid

b. Remove any paper from inside the accessory.c. Close the Two-sided printing accessory cover until it locks into place.5. Replace the Two-sided print

4. Press OK to continue the current job.Troubleshoot print cartridgesIf you are experiencing problems with printing, you might have a problem with one

4. If the problem persists, print a self-test report to determine if there is a problem withthe print cartridges.This report provides useful informati

To clean the print cartridges from the HP Photosmart Software1. Load letter, A4, or legal unused plain white paper into the input tray.2. In the HP So

7. Clean only the copper-colored contacts. Allow the print cartridges to dry forapproximately ten minutes.1 Copper-colored contacts2 Ink nozzles (do n

3. Wait until the print carriage is idle and silent, and then lightly press down on a printcartridge to release it.If you are replacing the tri-color

Label Icon Name and Description9 Cancel: Stops the current operation and returns to the main screen.10 On: Turns the HP Photosmart on or off. When the

7. Hold the print cartridge with the HP logo on top, and insert the new print cartridge intothe empty cartridge slot. Make sure you push the print car

10. The HP Photosmart prints a test page, aligns the print head, and calibrates the printer.Recycle or discard the page.A success or failure message a

Solution:• Make sure the power cord is firmly connected to both the HP Photosmart and thepower adapter. Plug the power cord into a grounded power outl

Solution: You must first install the software that came with the HP Photosmartbefore connecting the USB cable. During installation, do not plug in the

Solution: Load paper in the input tray.For more information, see:“Load paper” on page 17Software installation troubleshootingUse this section to solve

Solution: Check that the HP Photosmart is turned on, and then try the USBconnection again.To retry the USB connection1. Unplug the HP Photosmart power

For more information, see:“Uninstall and reinstall the software” on page 85The registration screen does not appearCause: The registration screen did n

1. On the Windows taskbar, click Start, Settings, Control Panel (or just ControlPanel).2. Double-click Add/Remove Programs (or click Uninstall a progr

Cause: The HP Photosmart is turned off.Solution: Turn the HP Photosmart on.Cause: The computer is turned off.Solution: Turn the computer on.Cause: The

If the self-test shows a defect, try the following:• Clean the print cartridges automatically. For more information, see “Clean theprint cartridges” o

Chapter 28 HP Photosmart overviewOverview

Ink is not filling the text or graphics completelyCause: The Paper Type setting is incorrect.Solution: Change the paper type setting to match the type

Use TrueType or OpenType fonts to ensure that the HP Photosmart is able to printsmooth fonts. When selecting a font, look for the TrueType or OpenType

Solution: HP recommends that you use genuine HP print cartridges. Genuine HPprint cartridges are designed and tested with HP printers to help you easi

Cause: A tri-color or photo print cartridge was jarred or handled roughly duringinstallation.Solution: Allow half an hour for the print cartridge to r

For more information on print cartridges, see “Troubleshoot print cartridges”on page 74.Printouts seem blurry or fuzzyCause: The paper type is not sui

Solution: Make sure the paper is loaded correctly.For more information, see:“Load full-size paper” on page 18Cause: More than one type of paper is loa

Cause: The wrong type of envelope is loaded.Solution: Do not use shiny or embossed envelopes or envelopes that have claspsor windows.Borderless printi

Solution: If the HP Photosmart is not properly connected to the computer,communication errors can occur. Make sure the USB cable is connected to theHP

Solution: A print job might remain in the queue after it has been cancelled. Thecancelled print job jams the queue and prevents the next print job fro

TIP: You can set the HP Photosmart as the default printer to ensure that theprinter is automatically selected when you select Print in the File menu o