HP D5300 User Manual download pdf (Page 93)

Cause: A tri-color or photo print cartridge was jarred or handled roughly during

installation.

Solution: Allow half an hour for the print cartridge to recover.

Cause: There might be fiber or dust built up around the ink nozzle area on the print

cartridges.

Solution: Check the print cartridges. If it looks as though there are fibers or dust

around the ink nozzles, clean the ink nozzle area of the print cartridge.

For more information, see:

“

Clean the print cartridge contacts” on page 62

Printouts are faded or have dull colors

Cause: The print quality setting on the HP Photosmart is set too low.

Solution: Load high-quality paper in the input tray and print the image with a high

print quality setting, such as Best, Maximum dpi, or High Resolution. Always make

sure the paper you are printing on is flat. For best results when printing images, use

HP Premium Plus Photo Paper.

If the problem persists, use the software you installed with the HP Photosmart or

another software application to rotate your image 180 degrees so that the light blue,

gray, or brown hues in your image do not print at the bottom of the page.

For more information, see:

“

Information on paper” on page 70

Cause: The paper type is not suitable for the HP Photosmart.

Solution: Use HP Premium Papers or any other paper type that is appropriate for

the HP Photosmart.

Cause: The Paper Type setting is incorrect.

Solution: Change the paper type setting to match the type of paper loaded in the

input tray.

For more information, see:

“

Set the paper type for printing” on page 29

Cause: The print cartridges need to be cleaned or might be out of ink.

Solution: Check the estimated ink levels remaining in the print cartridges. If the

print cartridges are low or out of ink, you might need to replace the print cartridges.

If there is ink remaining in the print cartridges, but you are still noticing a problem,

print a self-test report to determine if there is a problem with the print cartridges. If the

self-test report shows a problem, clean the print cartridges. If the problem persists,

you might need to replace the print cartridges.

Chapter 11

92 Troubleshooting

Troubleshooting

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HP D5300 User Manual Page 93