HP D5300 User Manual download pdf (Page 128)

covering the ink nozzles, carefully remove the tape from the print cartridges. Do not

touch the ink nozzles or the copper-colored contacts.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

Cause: One or both of the print cartridges are not installed or are installed

incorrectly.

Solution: One or both of the print cartridges are not installed or are installed

incorrectly. Remove and reinsert the print cartridges and verify that they are fully

inserted and locked in place. If the problem persists, clean the copper-colored

contacts of the print cartridges.

For more information on print cartridges, see “

Troubleshoot print cartridges”

on page 74.

Cause: The print cartridge might be damaged.

Solution: Check to see if your print cartridge is still under warranty and end of

warranty date has not been reached.

• If the end of warranty date has been reached, purchase a new print cartridge.

• If the end of warranty date has not been reached, contact HP support. Go to

www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

Print cartridge is missing, incorrectly installed, or not intended for your device

Cause: The print cartridge is missing.

Errors 127

Troubleshooting

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HP D5300 User Manual Page 128