HP ZBook 15 G5 Base Model Mobile Workstation User Manual Page 39
- Page / 203
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Item Component Spare part number
(1) Display assembly (Touch screen; UHD; UWVA)
Without webcam and with privacy screen L30384-001
With webcam L30385-001
With webcam and IR camera L30386-001
(2) Display assembly (Non-touch; UHD, UWVA)
For more display assembly spare part information, see Display assembly subcomponents on page 29.
Without webcam L28706-001
With webcam L28707-001
With webcam and IR camera L28708-001
(3) Keyboard (backlit; includes keyboard, backlight, and pointing stick cables)
For a list of keyboard country codes, see Keyboard on page 53.
For use with non-privacy screens L28407-xx1
For use with privacy screens L29635-xx1
(4) Top cover (includes thermal pad) L28744-001
(5) TouchPad module
The TouchPad module cable is available in the Cable Kit using spare part number L28710-001.
TouchPad module L30663-001
DreamColor TouchPad module L28745-001
(6) RTC battery, CR 2032 3 V Not spared
(7) Speaker Kit (includes cable) L28719-001
(8) Smart card reader Not spared
(9) Fingerprint reader board
The ngerprint reader bracket is available in the Bracket Kit, spare part number L28721-001.
The ngerprint reader cable is available in the Cable Kit, spare part number L28710-001.
L28662-001
(10) NFC module
The NFC cable is available in the Cable Kit, spare part number L28710-001.
L02249-001
(11) Memory module (2666 MHz, DDR4)
For use in models with Intel Core and Intel Xeon processors
● 16 GB 937438-850
● 8 GB 937236-850
● 4 GB L10598-850
For use in models with Intel Xeon processors
● 16 GB L24981-001
● 8 GB L24983-001
Computer major components 27
- Maintenance and Service Guide 1
- Safety warning notice 3
- Table of contents 5
- 1 Product description 13
- 2 Components 20
- 10 Chapter 2 Components 22
- 12 Chapter 2 Components 24
- Keyboard area 25
- 14 Chapter 2 Components 26
- Keyboard area 15 27
- 16 Chapter 2 Components 28
- Keyboard area 17 29
- Special keys 30
- Action keys 31
- 20 Chapter 2 Components 32
- To use a hot key: 33
- Keyboard area 21 33
- 22 Chapter 2 Components 34
- Cover 23 35
- Labels 25 37
- 3 Illustrated parts catalog 38
- Computer major components 27 39
- Bracket Kit 43
- Cable Kit 44
- Plastics Kit 45
- Mass storage devices 46
- Miscellaneous parts 47
- Component Spare part number 48
- Screw Kit L28720-001 48
- Tools required 49
- Service considerations 49
- Drive handling 50
- Workstation guidelines 51
- Equipment guidelines 52
- Customer Self-Repair parts 53
- Description Spare part number 55
- Solid-state drive (M.2) 56
- Hard drive 57
- WWAN module 59
- WLAN module 61
- Memory module 62
- Keyboard 65
- Bottom cover 67
- TouchPad module 69
- NFC module 72
- Heat sink assembly 76
- System board 78
- RTC battery 82
- Speakers 86
- Fingerprint reader board 87
- Power button board 89
- Display assembly 90
- 7 Troubleshooting guide 98
- Resources 99
- General troubleshooting steps 99
- Identify the issue 100
- 2. Examine the environment 102
- Analyze the issue 103
- Table 7-5 Boot-error codes 109
- Resolve the issue 112
- Verify solution 116
- Helpful Hints 117
- Power-on issues 118
- Consulting with HP Service 118
- AC adapter issue 121
- Battery discharges too fast 123
- Burnt smell 124
- No video (with power) 124
- Blinking lights 125
- Diagnostics error messages 126
- Performance (OS) 127
- Intermittent shutdown 128
- Blue screen 129
- No wake up 133
- Unresponsive 134
- Slow performance 134
- Incorrect time and date 135
- Display anomalies 136
- Dead pixel 137
- Vertical lines 137
- Horizontal lines 137
- No video (internal) 138
- No video (external) 139
- DisplayPort/VGA 139
- Touch screen 141
- I/O devices 142
- Keyboard point stick 143
- Keyboard backlight 143
- TouchPad 144
- Smart card reader 148
- Thunderbolt (TB) 150
- Read-write error 153
- Blue screen (BSOD) error 153
- Noisy hard drive 154
- Mechanical 155
- Noise (sound) 156
- Fan runs constantly 157
- Thermal shutdown (hot) 158
- Stuck power button 158
- Additional information 159
- Processor not executing code 160
- Memory module error 160
- Failure - System Board Error 161
- Additional information 151 163
- Error message list 164
- Bug check symbolic names 164
- Use Windows Debugging Tool 165
- 6. Open the crash dump le 168
- Lookup for Bug Check 0xC2 169
- Additional information 157 169
- Cable management 171
- Connector types 172
- Using Computer Setup 174
- Updating the BIOS 175
- Downloading a BIOS update 176
- Using Windows tools 179
- Restore and recovery 180
- (select products only) 184
- 11 Specications 186
- Hard drive specications 187
- 500 GB* 750 GB* 188
- Nonvolatile memory usage 195
- Questions and answers 197
- 14 Recycling 199
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