HP ZBook 15 G5 Base Model Mobile Workstation User Manual Page 165
- Page / 203
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
Rated. / 5. Based on customer reviews
Microsoft general troubleshooting of Windows bug check codes
● If you recently added hardware to the system, try removing or replacing it. Or check with the
manufacturer to see if any patches are available.
● Try running HP PC Hardware Diagnostics (UEFI).
● Check with the manufacturer to see if an updated system BIOS or rmware is available.
● Be sure that any expansion board is properly seated and all cables are completely connected.
● Conrm that any new hardware that is installed is compatible with the installed version of Windows.
● If new device drivers or system services have been added recently, try removing or updating them.
NOTE: Use safe mode when removing or disabling components. Safe mode loads only the minimum
required drivers and system services during the Windows startup. To enter safe mode, restart your
computer and press F8 at the menu that displays the operating system choices. At the resulting
Windows Advanced Options menu, choose Safe Mode.
● Run a virus detection program. Viruses can infect all types of hard drives formatted for Windows, and
resulting drive corruption can generate system bug check codes. Be sure that the virus detection
program checks the Master Boot Record for infections.
● Verify that the system has the latest service pack installed. To detect which service pack, if any, is
installed on your system, click Start, click Run, type winver, and then press Enter. The About Windows
dialog box displays the Windows version number and the version number of the service pack, if one has
been installed.
● Disable BIOS memory options such as caching or shadowing.
● Check the System Log and Application Log in Event Viewer to see if any additional error messages have
been logged recently. These might pinpoint the cause of the error.
Use Windows Debugging Tool
The https://msdn.microsoft.com/library/windows/hardware/551063%20(v=vs.85).aspx is one of the
primary tools used by Microsoft software developers to analyze and resolve errors that result in memory
dumps. Use the tool to determine the cause of the error. Follow general steps for downloading, setting up,
and using the Windows 10 debugging tool. A similar process is used for Windows 7 or Windows 8.
NOTE: The following screen shots provide only an example of the tool. Specics shown are not
representative of all applications of the debugging tool. This is a Microsoft tool supported by Microsoft.
Additional information 153
- Maintenance and Service Guide 1
- Safety warning notice 3
- Table of contents 5
- 1 Product description 13
- 2 Components 20
- 10 Chapter 2 Components 22
- 12 Chapter 2 Components 24
- Keyboard area 25
- 14 Chapter 2 Components 26
- Keyboard area 15 27
- 16 Chapter 2 Components 28
- Keyboard area 17 29
- Special keys 30
- Action keys 31
- 20 Chapter 2 Components 32
- To use a hot key: 33
- Keyboard area 21 33
- 22 Chapter 2 Components 34
- Cover 23 35
- Labels 25 37
- 3 Illustrated parts catalog 38
- Computer major components 27 39
- Bracket Kit 43
- Cable Kit 44
- Plastics Kit 45
- Mass storage devices 46
- Miscellaneous parts 47
- Component Spare part number 48
- Screw Kit L28720-001 48
- Tools required 49
- Service considerations 49
- Drive handling 50
- Workstation guidelines 51
- Equipment guidelines 52
- Customer Self-Repair parts 53
- Description Spare part number 55
- Solid-state drive (M.2) 56
- Hard drive 57
- WWAN module 59
- WLAN module 61
- Memory module 62
- Keyboard 65
- Bottom cover 67
- TouchPad module 69
- NFC module 72
- Heat sink assembly 76
- System board 78
- RTC battery 82
- Speakers 86
- Fingerprint reader board 87
- Power button board 89
- Display assembly 90
- 7 Troubleshooting guide 98
- Resources 99
- General troubleshooting steps 99
- Identify the issue 100
- 2. Examine the environment 102
- Analyze the issue 103
- Table 7-5 Boot-error codes 109
- Resolve the issue 112
- Verify solution 116
- Helpful Hints 117
- Power-on issues 118
- Consulting with HP Service 118
- AC adapter issue 121
- Battery discharges too fast 123
- Burnt smell 124
- No video (with power) 124
- Blinking lights 125
- Diagnostics error messages 126
- Performance (OS) 127
- Intermittent shutdown 128
- Blue screen 129
- No wake up 133
- Unresponsive 134
- Slow performance 134
- Incorrect time and date 135
- Display anomalies 136
- Dead pixel 137
- Vertical lines 137
- Horizontal lines 137
- No video (internal) 138
- No video (external) 139
- DisplayPort/VGA 139
- Touch screen 141
- I/O devices 142
- Keyboard point stick 143
- Keyboard backlight 143
- TouchPad 144
- Smart card reader 148
- Thunderbolt (TB) 150
- Read-write error 153
- Blue screen (BSOD) error 153
- Noisy hard drive 154
- Mechanical 155
- Noise (sound) 156
- Fan runs constantly 157
- Thermal shutdown (hot) 158
- Stuck power button 158
- Additional information 159
- Processor not executing code 160
- Memory module error 160
- Failure - System Board Error 161
- Additional information 151 163
- Error message list 164
- Bug check symbolic names 164
- Use Windows Debugging Tool 165
- 6. Open the crash dump le 168
- Lookup for Bug Check 0xC2 169
- Additional information 157 169
- Cable management 171
- Connector types 172
- Using Computer Setup 174
- Updating the BIOS 175
- Downloading a BIOS update 176
- Using Windows tools 179
- Restore and recovery 180
- (select products only) 184
- 11 Specications 186
- Hard drive specications 187
- 500 GB* 750 GB* 188
- Nonvolatile memory usage 195
- Questions and answers 197
- 14 Recycling 199
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