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ZBook 15 G5 Base Model Mobile Workstation
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HP ZBook 15 G5 Base Model Mobile Workstation User Manual Page 38
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3
Il
l
ustr
ated par
ts catalog
C
omputer major components
26
Chapter 3 Il
lustra
ted parts catalog
1
2
...
33
34
35
36
37
38
39
40
41
42
43
...
202
203
Maintenance and Service Guide
1
Safety warning notice
3
Table of contents
5
1 Product description
13
2 Components
20
10 Chapter 2 Components
22
12 Chapter 2 Components
24
Keyboard area
25
14 Chapter 2 Components
26
Keyboard area 15
27
16 Chapter 2 Components
28
Keyboard area 17
29
Special keys
30
Action keys
31
20 Chapter 2 Components
32
To use a hot key:
33
Keyboard area 21
33
22 Chapter 2 Components
34
Cover 23
35
Labels 25
37
3 Illustrated parts catalog
38
Computer major components 27
39
Bracket Kit
43
Cable Kit
44
Plastics Kit
45
Mass storage devices
46
Miscellaneous parts
47
Component Spare part number
48
Screw Kit L28720-001
48
Tools required
49
Service considerations
49
Drive handling
50
Workstation guidelines
51
Equipment guidelines
52
Customer Self-Repair parts
53
Description Spare part number
55
Solid-state drive (M.2)
56
Hard drive
57
WWAN module
59
WLAN module
61
Memory module
62
Keyboard
65
Bottom cover
67
TouchPad module
69
NFC module
72
Heat sink assembly
76
System board
78
RTC battery
82
Speakers
86
Fingerprint reader board
87
Power button board
89
Display assembly
90
7 Troubleshooting guide
98
Resources
99
General troubleshooting steps
99
Identify the issue
100
2. Examine the environment
102
Analyze the issue
103
Table 7-5 Boot-error codes
109
Resolve the issue
112
Verify solution
116
Helpful Hints
117
Power-on issues
118
Consulting with HP Service
118
AC adapter issue
121
Battery discharges too fast
123
Burnt smell
124
No video (with power)
124
Blinking lights
125
Diagnostics error messages
126
Performance (OS)
127
Intermittent shutdown
128
Blue screen
129
No wake up
133
Unresponsive
134
Slow performance
134
Incorrect time and date
135
Display anomalies
136
Dead pixel
137
Vertical lines
137
Horizontal lines
137
No video (internal)
138
No video (external)
139
DisplayPort/VGA
139
Touch screen
141
I/O devices
142
Keyboard point stick
143
Keyboard backlight
143
TouchPad
144
Smart card reader
148
Thunderbolt (TB)
150
Read-write error
153
Blue screen (BSOD) error
153
Noisy hard drive
154
Mechanical
155
Noise (sound)
156
Fan runs constantly
157
Thermal shutdown (hot)
158
Stuck power button
158
Additional information
159
Processor not executing code
160
Memory module error
160
Failure - System Board Error
161
Additional information 151
163
Error message list
164
Bug check symbolic names
164
Use Windows Debugging Tool
165
6. Open the crash dump le
168
Lookup for Bug Check 0xC2
169
Additional information 157
169
Cable management
171
Connector types
172
Using Computer Setup
174
Updating the BIOS
175
Downloading a BIOS update
176
Using Windows tools
179
Restore and recovery
180
(select products only)
184
11 Specications
186
Hard drive specications
187
500 GB* 750 GB*
188
Nonvolatile memory usage
195
Questions and answers
197
14 Recycling
199
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