HP EliteDesk 880 G2 Base Model Tower PC User Manual

Maintenance and Service GuideHP EliteDesk 800 G2 TWR Business PC

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Blank screen and the power LED ashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop

The picture is broken up, rolls, jitters, or ashes.Cause SolutionThe monitor connections may be incomplete or the monitor may be incorrectly adjusted

“Out of Range” displays on screen.Cause Solution1. Press the Windows logo + l to open the Settings charm.2. Select Change PC Settings, select General,

Certain typed symbols do not appear correct.Cause SolutionIn Windows 7, click Start, select All Programs, select Accessories, select System Tools, and

Sound does not come out of the speaker or headphones.Cause SolutionThe application is set to use a dierent audio device than speakers.Some graphics c

There is no sound or sound volume is too low.Cause SolutionTo access Device Manager in Windows 8.1, from the Start screen, type c, select Control Pane

Printer prints garbled information.Cause SolutionThe cables may not be connected properly. Reconnect all cables.Printer memory may be overloaded. Rese

Mouse does not respond to movement or is too slow.Cause Solution1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to dis

Solving Hardware Installation ProblemsYou may need to recongure the computer when you add or remove hardware, such as an additional drive or expansio

Computer will not start.Cause SolutionNOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed

1 Product featuresStandard conguration featuresFeatures may vary depending on the model. For support assistance and to learn more about the hardware

Table 6-2 Solving Network Problems (continued)Network driver does not detect network controller.Cause SolutionTo access Device Manager in Windows 10,

Diagnostics reports a failure.Cause SolutionThe cable is not securely connected. Ensure that the cable is securely attached to the network connector a

New network card will not boot.Cause SolutionNew network card may be defective or may not meet industry-standard specications.Install a working, indu

Out of memory error.Cause SolutionYou have run out of memory to run the application. Check the application documentation to determine the memory requi

System will not boot from CD-ROM or DVD drive.Cause SolutionNon-bootable CD in drive. Try a bootable CD in the drive.Boot order not correct. Run the C

Cannot eject compact disc (tray-load unit).Cause SolutionDisc not properly seated in the drive. Turn o the computer and insert a thin metal rod into

Solving USB ash drive problemsIf you encounter USB ash drive problems, common causes and solutions are listed in the following table.USB ash drive

Solving front panel component problemsIf you encounter problems with devices connected to the front panel, refer to the common causes and solutions li

Unable to connect to the Internet.Cause Solution3. In the Browsing history section on the General tab, click the Delete button.4. Select the Cookies c

Solving software problemsMost software problems occur as a result of the following:●The application was not installed or congured correctly.●There is

Front panel componentsDrive conguration may vary by model. Some models have a bezel blank covering one or more drive bays.1 Hard Drive Activity Light

7 POST error messages and diagnostic front panel LEDs and audible codesThis appendix lists the error codes, error messages, and the various indicator

Control panel message Description Recommended actionRTC (real-time clock) battery may need to be replaced.problem persists, replace the RTC battery. S

Control panel message Description Recommended action00E-Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted in a failur

Control panel message Description Recommended action3. Back up contents and replace hard drive.302-Hard Disk 2: SMART Hard Drive Detects Imminent Fail

Control panel message Description Recommended action3. Recongure card resources and/or run Computer Setup or Windows utilities.419-Out of Memory Spac

Control panel message Description Recommended action90B-Fan Failure The system has detected that a cooling fan is not operating correctly.1. Reseat fa

4 Thermal5 System boardPatterns of blink/beep codes are determined by using the following parameters:●1 second pause occurs after the last major blink

8 Password security and resetting CMOSThis computer supports security password features, which can be established through the Computer Setup Utilities

1. Shut down the operating system properly, then turn o the computer and any external devices, and disconnect the power cord from the power outlet.2.

Clearing and resetting the BIOSThe CMOS button resets BIOS settings to default, but does not clear the passwords or aect any of the other Security se

Rear panel components1 Power Cord Connector 7 PS/2 Mouse Connector (green)2 PS/2 Keyboard Connector (purple) 8 Serial Connector3 DisplayPort Monitor

9 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic

4. Select your computer, and then select your operating system.5. In the Diagnostic section, follow the on-screen instructions to select and download

10 System backup and recoveryBacking up, restoring, and recovering in Windows 10This section provides information about the following processes. The i

◦Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.◦HP Recovery Manager examines the

Using Windows toolsYou can create recovery media, system restore points, and backups of personal information using Windows tools.NOTE: If storage is 3

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer issues.●HP Recovery media must be used if the com

Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order o

1. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer. The backup

7. Select Reset.8. Follow the on-screen instructions to continue.Recovery using the Windows recovery USB ash driveTo recover your system using the re

This section provides information about the following processes:●Creating recovery media and backups●Restoring and recovering your systemNOTE: This se

Serial number locationEach computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these nu

●If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system to reject defective discs. You will be prompted to

To create recovery discs, your computer must have a DVD writer. Use any of the following types of discs (purchased separately): DVD+R, DVD+R DL, DVD-R

1. Select Start > All Programs > Maintenance > Backup and Restore.2. Follow the on-screen instructions to set up your backup.System RestoreIf

1. Turn o the computer.2. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.3. Turn on the computer.4. When

1. If you are using a set of DVDs, insert the rst recovery disc into the DVD drive tray, and close the tray. If you are using a recovery USB ash dri

1. If possible, back up all personal les.2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before th

A Battery replacementThe battery installed on the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent

b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position.Type 2a.

b. Insert the new battery and position the clip back into place.NOTE: After the battery has been replaced, use the following steps to complete this pr

B Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switch feature on the computer perm

2 Illustrated parts catalogMicrotower (MT) chassis spare partsComputer major componentsNOTE: HP continually improves and changes product parts. For co

Country-Specic RequirementsAdditional requirements specic to a country are shown in parentheses and explained below.Country Accrediting Agency Cou

C Statement of VolatilityHP conrms that Intel-based business desktop systems contain DDR4 volatile memory (memory amount depends on the customer con

D SpecicationsTWR SpecicationsTable D-1 SpecicationsChassisHeightWidthDepth15.3 in6.7 in16.7 in389 mm170 mm425 mmApproximate Weight 20.8 lb 9.43 k

Table D-1 Specications (continued)Rated Input Current 4.4ARated Input Current with Energy Ecient* Power Supply 3.6ADC Output +12.1VPower Supply Fan

IndexAaccess panellocked 81removal 19access panel, MTillustrated 6administrator password 117antennasdisconnecting 30audible codes 115audio problems 93

Help and SupportWindows 7 129helpful hints 79hood lockremoval and replacement 58hood sensorillustrated 7removal and replacement 59HP PC Hardware Diagn

speaker 55system board 62removing2.5-inch hard drive 413.5-inch hard drive 415.25-inch optical drive 37access panel 19battery 136bezel blank 22expansi

Item Description(1) Access panel(2) Front bezel(3) System board (includes replacement thermal material)(4) Extension board(5) Power supply 400W, 92%

Misc partsItem Description(1) Fan(2) Fan sink (includes replacement thermal material)(3) Speaker(4) Hood sensor(5) Solenoid lock(6) Secure Digital (SD

Item Description Broadcom BCM943228Z 802.11n 2x2 DualBand Combo PCIe x1 Card Intel 7265 802.11ac 2x2 DualBand Combo PCIe x1 Card Intel 8260 2x2 Dua

DrivesDescriptionHard drives2-TB, 7200-rpm1-TB, 7200-rpm, 3.5-inch1-TB, 7200-rpm, 2.5-inch1-TB, hybrid SSD, 3.5-inch or 2.5-inch500-GB, 7200-rpm, 2.5-

© Copyright 2015 HP Development Company, L.P.AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and u

3 Routine care, SATA drive guidelines, and disassembly preparationThis chapter provides general service information for the computer. Adherence to the

Preventing electrostatic damage to equipmentMany electronic components are sensitive to ESD. Circuitry design and structure determine the degree of se

Recommended materials and equipmentMaterials and equipment that are recommended for use in preventing static electricity include:●Antistatic tape●Anti

●Never cover the ventilation slots on the monitor with any type of material.●Install or enable power management functions of the operating system or o

●If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets

ScrewsThe screws used in the computer are not interchangeable. They may have standard or metric threads and may be of dierent lengths. If an incorrec

NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recy

Cable managementAlways follow good cable management practices when working inside the computer.●Keep cables away from major heat sources like the heat

4 Removal and replacement procedures – Microtower (MT) chassisAdherence to the procedures and precautions described in this chapter is essential for p

Access panelTo access internal components, you must remove the access panel:1. Prepare the computer for disassembly (Preparation for disassembly on pa

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you

Front bezel1. Prepare the computer for disassembly (Preparation for disassembly on page 18)2. Remove the access panel (Access panel on page 19)3. Lift

Front bezel securityThe front bezel can be secured in place by installing a screw through the front of the chassis into the front bezel.1. Prepare the

Removing bezel blanksOn some models, there may be bezel blanks covering the optical drive bays. You must remove the bezel blank before installing an o

MemoryDescription16-GB, PC4-170008-GB, PC4-170004-GB, PC4-17000The computer comes with double data rate 4 synchronous dynamic random access memory (DD

●The system will operate in single channel mode if the DIMM sockets are populated in one channel only.●The system will operate in a higher-performing

3. Open both latches of the memory module socket (1), and insert the memory module into the socket (2).NOTE: A memory module can be installed in only

Expansion cardsDescriptionnVIDIA GT730 2 GB graphics card (DDR3, PCIex8)AMD R9 350 2 GB graphics card (DDR5, PCIe x16)GeForce GTX 960 2GB graphics car

4. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis.5. Before i

c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the ca

9. Rotate the slot cover retention latch back in place to secure the expansion card.10. Connect external cables to the installed card, if needed. Conn

iv Safety warning notice

WLAN moduleWLAN modules can be installed using a PCI expansion card adapter. First install the WLAN module into the expansion card adapter, and then i

5. Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: WLAN modules are designed with a notch to prevent incorrect i

DrivesDescriptionHard drives2-TB, 7200-rpm1-TB, 7200-rpm, 3.5-inch1-TB, 7200-rpm, 2.5-inch1-TB, hybrid SSD, 3.5-inch or 2.5-inch500-GB, 7200-rpm, 2.5-

●The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0.●Connect seconda

Drive positions1 5.25-inch half-height drive bay2 9.5mm slim optical drive bay3 Primary 3.5-inch internal hard drive bay4 Secondary 3.5-inch internal

System board connectionsRefer to the following illustration and table to identify the system board connectors for your model.No. System Board Connecto

No. System Board Connector System Board Label Color Component17 SATA 3.0 SATA3 light blue Any SATA Device other than the Primary Hard Drive18 SATA 3.0

Removing a 5.25-inch driveNOTE: HP does not oer a 5.25-inch optical drive for this computer model. A 5.25-inch optical drive may have been installed

Installing a 5.25-inch driveNOTE: HP does not oer a 5.25-inch optical drive for this computer model. A 5.25-inch optical drive can be purchased throu

7. Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board.NOTE: Refer to System board connections on

Table of contents1 Product features ...

4. Push the green release lever on the right rear side of the drive toward the center of the drive (1), and then slide the drive forward and out of th

5. Slide the optical drive through the front bezel all the way into the bay (1) so that the latch on the rear of the drive locks in place (2).6. Conne

3. Disconnect the power cable (1) and data cable (2) from the back of the hard drive.42 Chapter 4 Removal and replacement procedures – Microtower (M

4. Remove the drive by pulling the release tab away from the drive (1) and sliding the drive out of the bay (2).5. Remove the four mounting screws (tw

●If you are installing a 2.5-inch hard drive, install four black and blue M3 isolation mounting screws (two on each side of the drive).●You can also i

◦Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive.◦Insta

4. Slide the drive into the drive bay, making sure to align the mounting screws with the mounting slots, until the drive snaps into place.46 Chapter 4

5. Connect the power cable (1) and data cable (2) to the back of the hard drive.NOTE: The power cable for the hard drives is a three-headed cable that

Drive power cableA separate drive power cable connects from the drives directly to the system board.1. Prepare the computer for disassembly (Preparati

Front I/O assemblyThe front I/O assembly is attached to the front of the chassis with one screw. Pull the assembly away from the front of the chassis

SMART ATA drives ...

5. Remove the Torx T15 screw (1) that secures the assembly to the chassis, pull the right side of the assembly (2) to disengage it from the chassis, a

Power switchThe power switch assembly is attached to the front of the chassis.1. Prepare the computer for disassembly (Preparation for disassembly on

6. From the front of the chassis, press the tab on the top of the power switch (1), and then rotate the top to of the assembly downward and pull the a

Fan sinkCAUTION: The bond between the fan sink and the processor may be very tight. If the computer will power on, before removing the fan sink, turn

ProcessorDescriptionIntel Core i7-6700 processorIntel Core i5-6600 processorIntel Core i5-6500 processor1. Prepare the computer for disassembly (Prepa

SpeakerThe speaker is attached to the front of the chassis. Remove it from the inside of the chassis.1. Prepare the computer for disassembly (Preparat

Card readerThe card reader is attached to the front of the chassis.1. Prepare the computer for disassembly (Preparation for disassembly on page 18).2.

Rear chassis fan1. Prepare the computer for disassembly (Preparation for disassembly on page 18).2. Remove the access panel (Access panel on page 19).

Hood lock (solenoid)The hood lock is secured to the rear of the chassis with two screws.1. Prepare the computer for disassembly (Preparation for disas

Hood sensorThe hood sensor is installed on the top, rear of the chassis.1. Prepare the computer for disassembly (Preparation for disassembly on page 1

5 Computer Setup (F10) Utility ...

Power supplyDescriptionPower supply, 400W, 92% ecientPower supply, 280W, 92% ecientPower supply, 280W, 85% ecientPower supply, 280W, standardThe po

7. Slide the power supply toward the front of the computer, rotate toward the fan so the power supply clears the lip on the top of the chassis, and th

System boardAn extra extension board may be installed and connected to the main system board.1. Prepare the computer for disassembly (Preparation for

8. If the extension board is installed, separate it from the system board.When reinstalling the system board, rst insert the I/O panel back into the

System board calloutsSys Bd Label Color Component Sys Bd Label Color ComponentX4PCIEXP White Expansion card PWR White 6-pin main powerX1PCIEXP2 Bl

XU1 Black Processor SATA1 Light blue Any SATA Device other than the primary hard driveCPUFAN White Processor fan FRONT USB Yellow Front I/ODIMM4 W

5 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change settings from the defaults or

4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press E

Computer Setup–MainNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-1 Computer Setup—MainOpti

Table 5-1 Computer Setup—Main (continued)●Lock BIOS VersionIf this option is checked, the system is locked to the current BIOS version and updates ar

10 System backup and recovery ... 1

Computer Setup—SecurityNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-2 Computer Setup—Secu

Table 5-2 Computer Setup—Security (continued)●Data Recovery PolicySelect ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you selec

Table 5-2 Computer Setup—Security (continued)Default is ‘Unlock’.Cover Removal Sensor (Disabled/Notify user/Administrator password)Lets you disable t

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)●Legacy Boot OrderSpecify the order in which legacy boot sources (such as a network

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Virtualization Technology for Directed I/O (VTd) (Intel only)Controls virtualizatio

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)●Serial port B●SATA0●SATA1●SATA2●SATA3●SATA5●Front USB ports●Rear USB ports●USB cha

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)This feature is designed to provide a visual indication of what sleep state the sys

Recovering the Conguration SettingsThis method of recovery requires that you rst perform the Save to Removable Media command with the Computer Setup

6 Troubleshooting without diagnosticsThis chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive,

If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly:●Be in

Appendix D Specications ...

●If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system.●If

Computer date and time display is incorrect.Cause SolutionRTC (real-time clock) battery may need to be replaced.NOTE: Connecting the computer to a liv

Poor performance.Cause Solution3. Make sure the processor heat sink is installed properly.Hard drive is full. Transfer data from the hard drive to cre

Computer powered o automatically and the Power LED ashes red four times and then white two times.Cause SolutionProcessor thermal protection activate

Solving power problemsCommon causes and solutions for power problems are listed in the following table.Power supply shuts down intermittently.Cause So

Solving hard drive problemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer

Drive not found (identied).Cause SolutionThe device is attached to a SATA port that has been hidden in Computer Setup.Run the Computer Setup utility

Computer seems to be locked up.Cause SolutionProgram in use has stopped responding to commands. 1. Use the task manager to close programs that do not

Do not know how to remove a media card correctly.Cause SolutionThe computer’s software is used to safely eject the card. In Windows 7, click Start, se

Blank screen (no video).Cause SolutionYou may have a screen blanking utility installed or energy saver features are enabled.Press any key or click the