HP EliteDesk 880 G2 Base Model Tower PC User Manual Page 112
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- Table of contents
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New network card will not boot.
Cause Solution
New network card may be defective or may not meet industry-
standard specications.
Install a working, industry-standard NIC, or change the boot
sequence to boot from another source.
Cannot connect to network server when attempting Remote System Installation.
Cause Solution
The network controller is not congured properly. Verify Network Connectivity, that a DHCP Server is present, and
that the Remote System Installation Server contains the NIC
drivers for your NIC.
System setup utility reports unprogrammed EEPROM.
Cause Solution
Unprogrammed EEPROM. Contact an authorized service provider.
Solving memory problems
If you encounter memory problems, some common causes and solutions are listed in the following table.
CAUTION: Power may still be supplied to the DIMMs when the computer is turned o (depending on the
Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the
computer power cord before attempting to reseat, install, or remove a memory module.
For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory.
Otherwise, the computer will not boot the operating system.
NOTE: The memory count will be aected by congurations with the Management Engine (ME) enabled. The
ME uses 8MB of system memory in single channel mode or 16MB of memory in dual-channel mode to
download, decompress, and execute the ME rmware for Out-of-Band (OOB), third-party data storage, and
other management functions.
System will not boot or does not function properly after installing additional memory modules.
Cause Solution
A memory module is not installed in the DIMM1 or XMM1 socket. Ensure that a memory module is installed in the DIMM1 or XMM1
socket on the system board. This socket must be populated with a
memory module.
Memory module is not the correct type or speed grade for the
system or the new memory module is not seated properly.
Replace module with the correct industry-standard device for the
computer. On some models, ECC and non-ECC memory modules
cannot be mixed.
102 Chapter 6 Troubleshooting without diagnostics
- Maintenance and Service Guide 1
- Safety warning notice 3
- Table of contents 5
- 1 Product features 11
- Front panel components 12
- Rear panel components 13
- Serial number location 14
- 2 Illustrated parts catalog 15
- Misc parts 17
- Generating static 20
- Grounding the work area 21
- Operating guidelines 22
- Routine care 23
- Service considerations 24
- Cables and connectors 25
- Hard Drives 25
- Lithium coin cell battery 25
- SATA hard drives 26
- SATA hard drive cables 26
- SMART ATA drives 26
- Cable management 27
- Microtower (MT) chassis 28
- Access panel 29
- Front bezel 30
- Front bezel security 31
- Removing bezel blanks 32
- DDR4-SDRAM DIMMs 33
- Populating DIMM sockets 33
- Installing DIMMs 34
- Expansion cards 36
- WLAN module 40
- WLAN module 31 41
- Drive positions 44
- System board connections 45
- Hard Drive 46
- Removing a 5.25-inch drive 47
- Installing a 5.25-inch drive 48
- Drive power cable 58
- Front I/O assembly 59
- Power switch 61
- Fan sink 63
- Processor 64
- Card reader 66
- Rear chassis fan 67
- Hood lock (solenoid) 68
- Hood sensor 69
- Power supply 70
- Power supply 61 71
- System board 72
- System board 63 73
- System board callouts 74
- System board 65 75
- Computer Setup–Main 78
- Computer Setup—Security 80
- Computer Setup—Advanced 82
- Safety and comfort 88
- Helpful hints 89
- Solving general problems 90
- Solving general problems 81 91
- Solving general problems 83 93
- Solving power problems 94
- Solving hard drive problems 95
- Solving display problems 98
- Solving display problems 89 99
- Solving display problems 91 101
- Solving audio problems 103
- Solving printer problems 105
- Solving Network Problems 109
- Solving Network Problems 101 111
- Solving memory problems 112
- Solving software problems 119
- Resetting the password jumper 127
- 10 System backup and recovery 132
- Using Windows tools 134
- Restore and recovery 134
- Windows 8 136
- Creating recovery media 139
- Backing up your information 141
- System Restore 142
- System Recovery 142
- A Battery replacement 146
- B Power Cord Set Requirements 149
- Country-Specic Requirements 150
- C Statement of Volatility 151
- D Specications 152
- TWR Specications 143 153
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