HP ProDesk 400 G3 Base Model Small Form Factor PC User Manual

Maintenance and Service GuideHP ProDesk 400 G3 Small Form Factor

Front panel componentsDrive conguration may vary by model. Some models have a bezel blank covering the slim optical drive bay.1 Slim Optical Drive (o

7 POST error messages and diagnostic front panel LEDs and audible codesThis appendix lists the error codes, error messages, and the various indicator

Control panel message Description Recommended actionRTC (real-time clock) battery may need to be replaced.problem persists, replace the RTC battery. S

Control panel message Description Recommended action00E-Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted in a failur

Control panel message Description Recommended action3. Back up contents and replace hard drive.302-Hard Disk 2: SMART Hard Drive Detects Imminent Fail

Control panel message Description Recommended action3. Recongure card resources and/or run Computer Setup or Windows utilities.419-Out of Memory Spac

Control panel message Description Recommended action90B-Fan Failure The system has detected that a cooling fan is not operating correctly.1. Reseat fa

4 Thermal5 System boardPatterns of blink/beep codes are determined by using the following parameters:●1 second pause occurs after the last major blink

8 Password security and resetting CMOSThis computer supports security password features, which can be established through the Computer Setup Utilities

1. Shut down the operating system properly, then turn o the computer and any external devices, and disconnect the power cord from the power outlet.2.

Clearing and resetting the BIOSThe CMOS button resets BIOS settings to default, but does not clear the passwords or aect any of the other Security se

Rear panel components1 PS/2 Mouse Connector (green) 6 VGA Monitor Connector2 Serial Connector 7 USB 2.0 Ports (black)3 RJ-45 Network Connector 8 Displ

9 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic

4. Select your computer, and then select your operating system.5. In the Diagnostic section, follow the on-screen instructions to select and download

10 System backup and recoveryBacking up, restoring, and recovering in Windows 8.1 or Windows 8Your computer includes tools provided by HP and Windows

Using Reset when the system is not respondingNOTE: You may be prompted by User Account Control for your permission or password when you perform certai

Recovery using Windows operating system media (purchased separately)To order a Windows operating system DVD, contact support. Go to http://www.hp.com/

1. After you successfully set up the computer, create recovery media. This media can be used to reinstall the original operating system in cases where

NOTE: Do not use media cards for creating recovery media. The system may not be able to boot up from a media card and you may not be able to run syste

1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.2. Select Windows disk.3. From the drop-down menu, select

1. Close all open programs.2. Click the Start button, right-click Computer, and then click Properties.3. Click System protection, System Restore, clic

6. Under I need help immediately, click System Recovery.7. Select Yes, and then click Next. Your computer restarts.8. When the computer restarts, you

2 Illustrated parts catalogComputer major componentsThis chapter provides part information for all chassis.Item Description(1) System board (includes

6. If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive, select Media. On the Welcome screen, under I need help immedi

After the repair is completed:1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.2. Follow the on-screen instructions

A Battery replacementThe battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equival

b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position.Type 2a.

b. Insert the new battery and position the clip back into place.NOTE: After the battery has been replaced, use the following steps to complete this pr

B Statement of VolatilityHP conrms that Intel-based business desktop systems contain DDR4 volatile memory (memory amount depends on the customer con

C Power cord set requirementsThe power supplies on some computers have external power switches. The voltage select switch feature on the computer perm

Country-specic requirementsAdditional requirements specic to a country are shown in parentheses and explained below.Country Accrediting Agency Cou

D SpecicationsChassis (in the desktop position)HeightWidthDepth3.7 in10.6 in11.8 in95 mm270 mm300 mmApproximate Weight 9.8 lb 4.43 kgWeight Supported

IndexAaccess panelillustrated 4locked 63removal and replacement 18administrator password 99audible codes 97audio problems 75Bbackup and recovery, Wind

Item Description Intel Core i7 6700 (3.4-GHz, 8-MB L3 cache), 65W Intel Core i5 6600 (3.3-GHz, 6-MB L3 cache), 65W Intel Core i5 6500 (3.2-GHz, 6-M

Internet access problems 89Kkeyboardcleaning 13keyboard problems 78Mmedia card readerproblems 69memoryinstallation 26problems 84socket population 26sp

removal and replacement 44SATA connectors 15system board connections 29System Recovery using Windows 7 recovery media 111System Recovery, Windows 7 11

Misc partsItem Description(1) Fan(2) Front I/O assembly(3) Fan sink (includes replacement thermal material)(4) SATA data cable, 150 mm, 2 straight end

Item Description* WLAN module adapter, PCIe card* Intel PRO/1000 single port GbE NIC, includes bracket* Card reader, 14-in-1, USB 2.0* Rubber feet* Op

DrivesItem Description(1) Hard drive 2 TB, 7200 rpm, 3.5 inch 1 TB, 7200 rpm, 3.5 inch 1 TB hard drive, hybrid SSD 500 GB, 7200 rpm, 3.5 inch 500

3 Routine care, SATA drive guidelines, and disassembly preparationThis chapter provides general service information for the computer. Adherence to the

Generating staticThe following table shows that:●Dierent activities generate dierent amounts of static electricity.●Static electricity increases as

●Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive oors or

© Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without notice.AMD is a trademark of Advanced Micr

●Transparent metallized shielding bags●Transparent shielding tubesOperating guidelinesTo prevent overheating and to help prolong the life of the compu

To clean the computer case, follow the procedures described below:●To remove light stains or dirt, use plain water with a clean, lint-free cloth or sw

Service considerationsListed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer.Pow

●If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “Fragile: Handle With

SATA hard drive cablesSATA data cableAlways use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives.C

4 Removal and replacement procedures: Small Form FactorAdherence to the procedures and precautions described in this chapter is essential for proper s

Access panel1. Prepare the computer for disassembly (Preparation for disassembly on page 17).2. Loosen the thumbscrew on the rear of the computer (1)

Slim optical drive bezel blankOn some models, there is a bezel blank covering the slim optical drive bay that needs to be removed before installing an

Expansion cardDescriptionPrinter port, PCI cardGeForce GT 730 graphics card, 2 GB, DDR3, PCIe x8Nvidia NVS 310 graphics card, 512 MB, DDR3, PCIe x16In

5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card.NOTE: Before removing an installed expansion ca

About This BookWARNING! Text set o in this manner indicates that failure to follow directions could result in bodily harm or loss of life.CAUTION: Te

c. If you are removing a PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the

8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassi

Drive cageYou can remove the drive cage from the computer. You must remove the optical drive to remove the drive cage. Remove the hard drive from the

4. Press inward on the drive cage release latch (1), rotate the drive cage up (2), and then slide the tabs on the side of the drive cage out of the ch

MemoryDescription16-GB, PC4-170008-GB, PC4-170004-GB, PC4-17000The computer comes with double data rate 4 synchronous dynamic random access memory (DD

●The system will operate in single channel mode if the DIMM sockets are populated in one channel only.●The system will operate in a higher-performing

5. To install a memory module, open both latches of the memory module socket (1), and insert the memory module into the socket (2).NOTE: A memory modu

System board connectionsRefer to the following illustration and table to identify the system board connectors for your model.No. System Board Connecto

DrivesHard drive2 TB, 7200 rpm, 3.5 inch1 TB, 7200 rpm, 3.5 inch1 TB hard drive, hybrid SSD500 GB, 7200 rpm, 3.5 inch500 GB, 7200 rpm, 2.5 inch, self-

CAUTION: To prevent loss of work and damage to the computer or drive:If you are inserting or removing a drive, shut down the operating system properly

iv About This Book

3. Disconnect the power cable (1) and data cable (2) from the rear of the optical drive. Press the release lever on the back of the drive (3), and the

6. Slide the optical drive through the front bezel all the way into the bay (1) so that it locks in place (2), and then connect the power cable (3) an

●If you are removing a 2.5-inch hard drive, remove the four screws that secure the drive to the drive cage (1) to release the drive (2).5. Install the

●If you are installing a 2.5-inch hard drive, place the drive in the drive cage (1) and secure the drive with four M3 metric screws (2).NOTE: The four

7. Connect the power cable (1) and data cable (2) to the rear of the hard drive, and route the cables through the retainer clip (3).8. Slide the optic

FanThe fan is attached to the rear of the chassis with two Phillips screws.1. Prepare the computer for disassembly (Preparation for disassembly on pag

Fan sinkThe fan sink is secured atop the processor with four captive Torx screws. The fan sink includes a heat sink and a fan.1. Prepare the computer

ProcessorDescriptionIntel Core i7 6700 (3.4-GHz, 8-MB L3 cache), 65WIntel Core i5 6600 (3.3-GHz, 6-MB L3 cache), 65WIntel Core i5 6500 (3.2-GHz, 6-MB

Power supplyWARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, o

7. From the inside of the chassis, slide the power supply forward, and then lift it out of the chassis.To install the power supply, reverse the remova

Table of contents1 Product features ...

Front I/O assembly1. Prepare the computer for disassembly (Preparation for disassembly on page 17).2. Remove the access panel (Access panel on page 18

Power switch assemblyThe power switch assembly is attached to the front of the chassis under the drive cage.1. Prepare the computer for disassembly (P

SpeakerThe speaker is attached to the front of the chassis under the drive cage.1. Prepare the computer for disassembly (Preparation for disassembly o

●Memory modules (Memory on page 26)●Expansion cards (Expansion card on page 20)●Fan sink (Fan sink on page 38)●Processor (Processor on page 39)4. Remo

System board calloutsSys Bd Label Color Component Sys Bd Label Color ComponentXU1 Silver Processor SATA1 Light blue Any SATA Device other than the

Changing from desktop to tower congurationThe Small Form Factor computer can be used in a tower orientation with an optional tower stand that can be

5 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change settings from the defaults or

4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press E

Computer Setup–MainNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-1 Computer Setup—MainOpti

Table 5-1 Computer Setup—Main (continued)●Lock BIOS VersionIf this option is checked, the system is locked to the current BIOS version and updates ar

SMART ATA drives ...

Computer Setup—SecurityNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-2 Computer Setup—Secu

Table 5-2 Computer Setup—Security (continued)●Data Recovery PolicySelect ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you selec

Table 5-2 Computer Setup—Security (continued)Default is ‘Unlock’.Cover Removal Sensor (Disabled/Notify user/Administrator password)Lets you disable t

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)●Legacy Boot OrderSpecify the order in which legacy boot sources (such as a network

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Virtualization Technology for Directed I/O (VTd) (Intel only)Controls virtualizatio

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)●Serial port B●SATA0●SATA1●SATA2●SATA3●SATA5●Front USB ports●Rear USB ports●USB cha

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)This feature is designed to provide a visual indication of what sleep state the sys

Recovering the Conguration SettingsThis method of recovery requires that you rst perform the Save to Removable Media command with the Computer Setup

6 Troubleshooting without diagnosticsThis chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive,

If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly:●Be in

6 Troubleshooting without diagnostics ... 60

●If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system.●If

Computer date and time display is incorrect.Cause SolutionRTC (real-time clock) battery may need to be replaced.NOTE: Connecting the computer to a liv

Poor performance.Cause Solution3. Make sure the processor heat sink is installed properly.Hard drive is full. Transfer data from the hard drive to cre

Computer powered o automatically and the Power LED ashes red four times and then white two times.Cause SolutionProcessor thermal protection activate

Solving power problemsCommon causes and solutions for power problems are listed in the following table.Power supply shuts down intermittently.Cause So

Solving hard drive problemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer

Drive not found (identied).Cause SolutionThe device is attached to a SATA port that has been hidden in Computer Setup.Run the Computer Setup utility

Computer seems to be locked up.Cause SolutionProgram in use has stopped responding to commands. 1. Use the task manager to close programs that do not

Do not know how to remove a media card correctly.Cause SolutionThe computer’s software is used to safely eject the card. In Windows 7, click Start, se

Blank screen (no video).Cause SolutionYou may have a screen blanking utility installed or energy saver features are enabled.Press any key or click the

Creating recovery media ... 107Creating

Blank screen and the power LED ashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop

The picture is broken up, rolls, jitters, or ashes.Cause SolutionThe monitor connections may be incomplete or the monitor may be incorrectly adjusted

“Out of Range” displays on screen.Cause Solution1. Press the Windows logo + l to open the Settings charm.2. Select Change PC Settings, select General,

Certain typed symbols do not appear correct.Cause SolutionIn Windows 7, click Start, select All Programs, select Accessories, select System Tools, and

Sound does not come out of the speaker or headphones.Cause SolutionThe application is set to use a dierent audio device than speakers.Some graphics c

There is no sound or sound volume is too low.Cause SolutionTo access Device Manager in Windows 8.1, from the Start screen, type c, select Control Pane

Printer prints garbled information.Cause SolutionThe cables may not be connected properly. Reconnect all cables.Printer memory may be overloaded. Rese

Mouse does not respond to movement or is too slow.Cause Solution1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to dis

Solving Hardware Installation ProblemsYou may need to recongure the computer when you add or remove hardware, such as an additional drive or expansio

Computer will not start.Cause SolutionNOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed

1 Product featuresStandard conguration featuresFeatures may vary depending on the model. For support assistance and to learn more about the hardware

Table 6-2 Solving Network Problems (continued)Network driver does not detect network controller.Cause SolutionTo access Device Manager in Windows 10,

Diagnostics reports a failure.Cause SolutionThe cable is not securely connected. Ensure that the cable is securely attached to the network connector a

New network card will not boot.Cause SolutionNew network card may be defective or may not meet industry-standard specications.Install a working, indu

Out of memory error.Cause SolutionYou have run out of memory to run the application. Check the application documentation to determine the memory requi

System will not boot from CD-ROM or DVD drive.Cause SolutionNon-bootable CD in drive. Try a bootable CD in the drive.Boot order not correct. Run the C

Cannot eject compact disc (tray-load unit).Cause SolutionDisc not properly seated in the drive. Turn o the computer and insert a thin metal rod into

Solving USB ash drive problemsIf you encounter USB ash drive problems, common causes and solutions are listed in the following table.USB ash drive

Solving front panel component problemsIf you encounter problems with devices connected to the front panel, refer to the common causes and solutions li

Unable to connect to the Internet.Cause Solution3. In the Browsing history section on the General tab, click the Delete button.4. Select the Cookies c

Solving software problemsMost software problems occur as a result of the following:●The application was not installed or congured correctly.●There is