Hp Officejet J5740 All-in-One Printer User Manual download pdf (Page 205)

reduced if you use a splitter or connect extra cables to extend the length of your

phone. A reduced fax signal can cause problems during fax reception.

• If you are using a splitter or extension cables, try removing them and connecting

the HP All-in-One directly to the telephone wall jack.

• To find out if other equipment is causing a problem, disconnect everything except

the HP All-in-One from the phone line, and then try to receive a fax. If you can

receive faxes successfully without the other equipment, one or more pieces of the

other equipment is causing problems; try adding them back one at a time and

receiving a fax each time, until you identify which equipment is causing the

problem.

Cause: The memory of the HP All-in-One is full.

Solution: If Backup Fax Reception is enabled and there is an error condition on

the HP All-in-One, the memory might become full of faxes that have not yet been

printed and the HP All-in-One will stop answering calls. If an error condition exists

that is preventing the HP All-in-One from printing faxes, review the display for

information on the error condition. Also, check for the following problems:

• The HP All-in-One is not set up properly for faxing. For more information, see

Set

up the HP All-in-One for faxing.

• There is no paper loaded in the input tray.

• There is a paper jam.

• The print cartridge door is open. Close the print cartridge door, as shown below:

• The print carriage is stalled. Turn the HP All-in-One off, remove any objects that

are blocking the print carriage (including any packing materials), and then turn

the HP All-in-One on again.

Fax troubleshooting 203

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Hp Officejet J5740 All-in-One Printer User Manual Page 205