Hp Officejet J5740 All-in-One Printer User Manual download pdf (Page 160)

Solution: If you have vertical lines or streaks on the fax, the sender's fax machine

might have dirt or dust on the glass or automatic document feeder. Check with the

sender to see if the glass or automatic document feeder is clean.

Cause: The print cartridges need to be cleaned or might be out of ink.

Solution: Check the estimated ink levels remaining in the print cartridges. If the

print cartridges are low or out of ink, you might need to replace the print cartridges.

If there is ink remaining in the print cartridges, but you are still noticing a problem,

print a self-test report to determine if there is a problem with the print cartridges. If the

self-test report shows a problem, clean the print cartridges. If the problem persists,

you might need to replace the print cartridges.

For more information on print cartridges, see

Print cartridge troubleshooting.

Some of the pages of a fax I received are faded or blank

Cause: The print cartridges need to be cleaned or might be out of ink.

Solution: Check the estimated ink levels remaining in the print cartridges. If the

print cartridges are low or out of ink, you might need to replace the print cartridges.

If there is ink remaining in the print cartridges, but you are still noticing a problem,

print a self-test report to determine if there is a problem with the print cartridges. If the

self-test report shows a problem, clean the print cartridges. If the problem persists,

you might need to replace the print cartridges.

For more information on print cartridges, see

Print cartridge troubleshooting.

Cause: The sender incorrectly loaded the originals in the sending fax machine.

Solution: Check with the sender to see if they correctly loaded the originals in the

sending fax machine or accidentally sent a blank page.

Cause: The HP All-in-One picked up two sheets of paper while printing the fax.

Solution: If the HP All-in-One has only a few sheets remaining, load more paper in

the input tray. If there is plenty of paper in the input tray, remove the paper, tap the

stack of paper against a flat surface, and reload the paper into the input tray.

Cause: The paper loaded in the input tray is not suitable for your fax.

Solution: If the paper you are using is too fibrous, the ink applied by the HP All-in-

One might not fully cover the surface of the paper. Use HP Premium Papers or any

other paper type that is appropriate for the HP All-in-One.

For more information on choosing paper, see

Understand specifications for supported

media.

Chapter 11

158 Troubleshooting

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Hp Officejet J5740 All-in-One Printer User Manual Page 160