Hp Officejet J5740 All-in-One Printer User Manual Page 137
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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11 Troubleshooting
This section contains the following topics:
•
Troubleshooting tips
•
Print quality troubleshooting
•
Print troubleshooting
•
Fax troubleshooting
•
Copy troubleshooting
•
Scan troubleshooting
•
Device update
•
Errors
Troubleshooting tips
This section contains the following topics:
•
The HP All-in-One will not turn on
•
Communication problems over a USB connection
•
Information on print cartridges
•
Information on paper
•
Tips for using the automatic document feeder
•
Clear paper jams
•
Print cartridge troubleshooting
The HP All-in-One will not turn on
Cause: The HP All-in-One is not properly connected to a power supply.
Troubleshooting 135
- HP Officejet 5700 1
- Contents 3
- 1 HP Officejet J5700 All-in 9
- One series Help 9
- Chapter 1 10
- 2 Find more information 11
- Chapter 2 12
- 10 Find more information 12
- 3 HP All-in-One overview 13
- Control panel features 14
- Text and symbols 15
- Use the software 17
- Connection information 17
- Supported connection types 18
- Connect using a USB cable 18
- Use printer sharing 18
- Connection information 17 19
- Chapter 3 20
- 18 HP All-in-One overview 20
- Set your preferences 21
- Chapter 4 22
- Fax preferences 23
- Fax setup 25
- Fax setup 29 31
- Fax setup 31 33
- Fax setup 33 35
- Fax setup 35 37
- 3 Computer with modem 38
- Fax setup 37 39
- Fax setup 43 45
- Test your fax setup 49
- Set the fax header 50
- Set up speed dialing 51
- Fax setup 51 53
- Set up the phone book 54
- Fax setup 53 55
- Load originals 57
- Load an original on the glass 58
- Select print media 59
- Set minimum margins 64
- Papers to avoid 64
- Load paper 65
- Chapter 5 66
- Load paper 65 67
- Load index cards 69
- Avoid paper jams 70
- Avoid paper jams 69 71
- 6 Print from your computer 73
- Stop a print job 74
- 7 Use the copy features 75
- Set the number of copies 76
- Set the copy paper size 76
- Set the copy paper type 77
- Change copy speed or quality 78
- Change default copy settings 78
- Chapter 7 80
- 78 Use the copy features 80
- 80 Use the copy features 82
- 82 Use the copy features 84
- Stop copying 85
- 84 Use the copy features 86
- 8 Use the scan features 87
- Edit a scanned preview image 88
- Print a scanned image 88
- Change default scan settings 88
- Chapter 8 90
- 88 Use the scan features 90
- Change Text Editing/OCR mode 91
- 90 Use the scan features 92
- 9 Use the fax features 93
- Send a fax using speed dials 94
- Send a fax 93 95
- 94 Use the fax features 96
- Send a fax from memory 97
- Schedule a fax to send later 98
- Send a fax 97 99
- Chapter 9 100
- 98 Use the fax features 100
- Send a fax from the computer 101
- 100 Use the fax features 102
- Send a fax 101 103
- 102 Use the fax features 104
- Send a fax 103 105
- Receive a fax 106
- Set up backup fax reception 107
- Poll to receive a fax 109
- 108 Use the fax features 110
- Block junk fax numbers 111
- 110 Use the fax features 112
- Print reports 113
- Print fax error reports 114
- Print the fax log 115
- Print other reports 115
- Stop faxing 116
- Stop faxing 115 117
- 116 Use the fax features 118
- 10 Maintain the HP All-in-One 119
- Clean the exterior 120
- 2 Rollers 121
- 3 Separator pad 121
- Clean the HP All-in-One 119 121
- Chapter 10 122
- Print a self-test report 124
- Work with print cartridges 125
- Replace the print cartridges 126
- 1 Copper-colored contacts 128
- 3 Ink nozzles under tape 128
- Use a photo print cartridge 129
- Align the print cartridges 130
- Clean the print cartridges 132
- 2 Ink nozzles (do not clean) 134
- 1 Nozzle plate (do not clean) 135
- HP All-in-One 136
- Related topics 136
- 11 Troubleshooting 137
- 1 Power connection 138
- 2 Power cord and adapter 138
- 3 Grounded power outlet 138
- Chapter 11 138
- 136 Troubleshooting 138
- Troubleshooting tips 137 139
- Information on paper 140
- Clear paper jams 141
- 140 Troubleshooting 142
- Print quality troubleshooting 143
- 142 Troubleshooting 144
- 144 Troubleshooting 146
- 146 Troubleshooting 148
- 148 Troubleshooting 150
- 150 Troubleshooting 152
- 152 Troubleshooting 154
- 154 Troubleshooting 156
- 156 Troubleshooting 158
- 158 Troubleshooting 160
- Print troubleshooting 161
- 160 Troubleshooting 162
- Print troubleshooting 161 163
- 162 Troubleshooting 164
- Print troubleshooting 163 165
- 164 Troubleshooting 166
- Print troubleshooting 165 167
- 166 Troubleshooting 168
- Print troubleshooting 167 169
- 168 Troubleshooting 170
- Print troubleshooting 169 171
- 170 Troubleshooting 172
- Print troubleshooting 171 173
- 172 Troubleshooting 174
- Print troubleshooting 173 175
- 174 Troubleshooting 176
- Print troubleshooting 175 177
- 176 Troubleshooting 178
- Print troubleshooting 177 179
- 178 Troubleshooting 180
- Print troubleshooting 179 181
- 180 Troubleshooting 182
- Fax troubleshooting 183
- 182 Troubleshooting 184
- 1 Telephone wall jack 185
- Fax troubleshooting 183 185
- 3 Telephone (optional) 186
- 184 Troubleshooting 186
- Fax speed setting Fax speed 187
- Fast v.34 (33600 baud) 187
- Medium v.17 (14400 baud) 187
- Slow v.29 (9600 baud) 187
- Fax troubleshooting 185 187
- Fax troubleshooting 187 189
- 188 Troubleshooting 190
- Fax troubleshooting 189 191
- Fax troubleshooting 191 193
- 192 Troubleshooting 194
- Fax troubleshooting 193 195
- 194 Troubleshooting 196
- Fax troubleshooting 195 197
- 196 Troubleshooting 198
- Fax troubleshooting 197 199
- Fax troubleshooting 199 201
- 200 Troubleshooting 202
- 202 Troubleshooting 204
- Fax troubleshooting 203 205
- 204 Troubleshooting 206
- Fax troubleshooting 205 207
- Fax troubleshooting 207 209
- 208 Troubleshooting 210
- Fax troubleshooting 209 211
- 210 Troubleshooting 212
- Fax troubleshooting 211 213
- 212 Troubleshooting 214
- Fax troubleshooting 213 215
- 214 Troubleshooting 216
- Fax troubleshooting 215 217
- 216 Troubleshooting 218
- Fax troubleshooting 217 219
- Fax troubleshooting 219 221
- Fax troubleshooting 221 223
- Fax troubleshooting 223 225
- 224 Troubleshooting 226
- Fax troubleshooting 225 227
- 226 Troubleshooting 228
- Fax troubleshooting 227 229
- 228 Troubleshooting 230
- Fax troubleshooting 229 231
- 230 Troubleshooting 232
- Fax troubleshooting 231 233
- Copy troubleshooting 235
- 234 Troubleshooting 236
- Copy troubleshooting 235 237
- 236 Troubleshooting 238
- Copy troubleshooting 237 239
- 238 Troubleshooting 240
- Copy troubleshooting 239 241
- 240 Troubleshooting 242
- Copy troubleshooting 241 243
- 242 Troubleshooting 244
- Scan troubleshooting 245
- 244 Troubleshooting 246
- Scan troubleshooting 245 247
- 246 Troubleshooting 248
- Scan troubleshooting 247 249
- Device update 250
- Device messages 251
- 250 Troubleshooting 252
- Errors 251 253
- 252 Troubleshooting 254
- File messages 255
- General user messages 256
- Errors 255 257
- Paper messages 258
- Errors 257 259
- Power and connection messages 260
- Errors 259 261
- Print cartridge messages 262
- Errors 261 263
- 262 Troubleshooting 264
- Errors 263 265
- 264 Troubleshooting 266
- 12 Order supplies 267
- Order other supplies 268
- 13 HP warranty and support 269
- Call elsewhere in the world 271
- Chapter 13 272
- 270 HP warranty and support 272
- Pack the HP All-in-One 275
- 274 HP warranty and support 276
- 14 Technical information 277
- Paper specifications 278
- Print specifications 279
- Copy specifications 280
- Fax specifications 280
- Scan specifications 280
- Physical specifications 281
- Power specifications 281
- Environmental specifications 281
- Memory specifications 281
- Regulatory notices 283
- FCC statement 284
- Notice to users in Japan 285
- Power cord statement 285
- Geräuschemission 286
- Notice to users in Korea 286
- Australia Wired Fax Statement 286
- Chapter 14 288
- 286 Technical information 288
- Symbols/Numerics 289
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