HP C6300 User Manual download pdf (Page 292)

Solution 2: Contact HP support

Solution: Contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information

on calling for technical support.

Cause: There was a problem with the printhead.

Problem with printer preparation

Solution: Check the print quality of the current print job. If it is not satisfactory, it

could mean the internal clock failed and the product was not able to service the

printhead as scheduled. Try cleaning the printhead to see if that improves the quality.

For more information, see:

“

Clean the printhead” on page 127

Cause: The product was turned off improperly.

Sensor issue

Try the following solutions to resolve the issue. Solutions are listed in order, with the most

likely solution first. If the first solution does not solve the problem, continue trying the

remaining solutions until the issue is resolved.

•

Solution 1: Clean the sensor

•

Solution 2: Clean the sensor windows on the ink cartridges

•

Solution 3: Contact HP support

Solution 1: Clean the sensor

Solution: Clean the sensor.

If the problem is not resolved, printing can continue, but the ink system behavior might

change.

CAUTION: The cleaning procedure should take only a few minutes. Make sure

that the ink cartridges are reinstalled in the product when instructed. Leaving them

outside of the product for an extended period of time can result in damage to the

ink cartridges.

To clean the sensor in the product

1. Gather swabs or a lint-free cloth to use for the cleaning procedure.

2. Make sure the product is turned on.

Errors 289

Troubleshooting

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HP C6300 User Manual Page 292