HP C6300 User Manual download pdf (Page 188)

Solution 9: Check the connection from the product to your computer

Solution: Check the connection from the product to your computer. Verify that the

USB cable is securely plugged into the USB port on the back of the product. Make

sure the other end of the USB cable is plugged into a USB port on your computer.

After the cable is connected properly, turn off the product and then on again. If the

product is connected to the computer through a wired, wireless, or Bluetooth

connection, make sure that the respective connections are active and the prodict is

turned on.

If the connections are secure, and nothing has printed several minutes after you sent

a print job to the product, check the status of the product. In the HP Photosmart

Software, click Settings, and then click Status.

Cause: The computer was not communicating with the product.

If this did not solve the issue, try the next solution.

Solution 10: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power

cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

The pages in my document came out in the wrong order

Solution: Print the document in reverse order. When the document finishes

printing, the pages will be in correct order.

For more information, see:

“

Print a multiple-page document in reverse order” on page 87

Cause: The print settings were set to print the first page of your document first.

Because of the way the paper feeds through the product, the first page will be print

side up at the bottom of the stack.

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Troubleshooting

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HP C6300 User Manual Page 188