HP C6300 User Manual Page 245
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
Rated. / 5. Based on customer reviews
7. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
• HP Imaging device functions
• HP Document Viewer
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging gallery
• HP Photosmart, Officejet, Deskjet, (with product name and software version
number)
• HP Software update
• HP Share to web
• HP Solution Center
•HP Director
• HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
Missing HP Photosmart Software
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Install the HP Photosmart Software
•
Solution 2: Turn on the product
•
Solution 3: Turn on the computer
•
Solution 4: Check the connection from the product to your computer
Chapter 14
242 Troubleshooting
Troubleshooting
- Windows Help 1
- HP Photosmart C6300 2
- All-in-One series 2
- Contents 4
- 1 HP Photosmart C6300 All-in 10
- One series Help 10
- Chapter 1 11
- HP Photosmart C6300 All-in 11
- 2 HP All-in-One overview 12
- Control panel overview 13
- Menu overview 15
- Copy Menu 16
- Photo Menu 16
- Scan Menu 16
- Setup Menu 16
- Help Menu 17
- Overview 18
- Chapter 2 19
- 16 HP All-in-One overview 19
- 3 Find more information 20
- Chapter 3 21
- 18 Find more information 21
- Find more information 21
- Set your preferences 22
- Chapter 4 23
- Finish setup 23
- Set the energy save mode 24
- Restore the factory defaults 24
- Connect to a computer 26
- Network connection 27
- Connect to a computer 29 32
- Connect to a computer 33 36
- Connect to a computer 35 38
- Connect to a computer 37 40
- Connect to a computer 39 42
- Connect to a computer 41 44
- Network glossary 51
- Connect to a Bluetooth 52
- wireless connection 53
- device 51 54
- device 55 58
- 5 How do I? 60
- Chapter 5 61
- 58 How do I? 61
- How do I? 61
- Load originals 62
- Chapter 6 63
- Load originals and load paper 63
- Papers to avoid 65
- Load paper 66
- Load paper 65 68
- Load paper 67 70
- Load envelopes 71
- Load other types of paper 72
- Avoid paper jams 73
- Related topics 74
- Clear paper jams” on page 158 74
- 7 Print from your computer 76
- Set the paper size 77
- View the print resolution 78
- Change the page orientation 79
- Scale the document size 80
- Preview your print job 80
- Printing shortcuts 81
- Create printing shortcuts 82
- Delete printing shortcuts 82
- Chapter 7 83
- 80 Print from your computer 83
- Print a photo on photo paper 84
- Print using Maximum dpi 85
- 82 Print from your computer 85
- Perform special print jobs 83 86
- 84 Print from your computer 87
- Perform special print jobs 85 88
- 86 Print from your computer 89
- Perform special print jobs 87 90
- 88 Print from your computer 91
- Print a poster 92
- Stop a print job 93
- 90 Print from your computer 93
- Stop a print job 91 94
- 92 Print from your computer 95
- 8 Use the photo features 96
- Print photos 97
- Print photos 95 98
- Save photos to your computer 99
- 96 Use the photo features 99
- Remove red-eye 100
- Rotate a photo 101
- Zoom and pan to crop a photo 101
- Chapter 8 103
- 100 Use the photo features 103
- 102 Use the photo features 105
- 9 Use the scan features 106
- Chapter 9 107
- 104 Use the scan features 107
- Edit a scanned image 108
- Edit a scanned document 108
- Stop scanning 109
- 10 Use the copy features 110
- Preview your copy job 111
- Set the number of copies 112
- Set the copy paper size 112
- Set the copy paper type 112
- Change default copy settings 114
- Perform special copy jobs 115
- Crop an original 116
- Shift the left margin 117
- Improve the quality of a copy 117
- Stop copying 118
- Chapter 10 119
- 116 Use the copy features 119
- 11 Use the reprint features 120
- 12 Maintain the HP All-in-One 124
- Chapter 12 125
- Maintain the HP All-in-One 125
- Replace the ink cartridges 126
- Work with ink cartridges 125 128
- Work with ink cartridges 127 130
- Print a printer status report 131
- Clean the HP All-in-One 136
- Clean the lid backing 137
- Turn off the HP All-in-One 138
- 13 Shop for ink supplies 140
- Chapter 13 141
- 138 Shop for ink supplies 141
- Shop for ink supplies 141
- 14 Troubleshooting 142
- The product will not turn on 143
- Setup troubleshooting 141 144
- Troubleshooting 144
- Chapter 14 145
- 142 Troubleshooting 145
- Setup troubleshooting 143 146
- 144 Troubleshooting 147
- Setup troubleshooting 145 148
- 146 Troubleshooting 149
- Setup troubleshooting 147 150
- 148 Troubleshooting 151
- Network troubleshooting 152
- 150 Troubleshooting 153
- Network troubleshooting 151 154
- 152 Troubleshooting 155
- Network troubleshooting 153 156
- 154 Troubleshooting 157
- Network troubleshooting 155 158
- 156 Troubleshooting 159
- Network troubleshooting 157 160
- Paper jams 161
- Print quality troubleshooting 162
- 160 Troubleshooting 163
- 162 Troubleshooting 165
- 164 Troubleshooting 167
- 166 Troubleshooting 169
- 168 Troubleshooting 171
- 170 Troubleshooting 173
- 172 Troubleshooting 175
- 174 Troubleshooting 177
- The text edges are jagged 178
- The product prints slowly 179
- Print troubleshooting 180
- 178 Troubleshooting 181
- The product is not responding 182
- 180 Troubleshooting 183
- Print troubleshooting 181 184
- 182 Troubleshooting 185
- Print troubleshooting 183 186
- 184 Troubleshooting 187
- Print troubleshooting 185 188
- 186 Troubleshooting 189
- Print troubleshooting 187 190
- 188 Troubleshooting 191
- Memory card troubleshooting 192
- 190 Troubleshooting 193
- 192 Troubleshooting 195
- Scan troubleshooting 197
- Scan fails 198
- 196 Troubleshooting 199
- Text is incorrect or missing 200
- 198 Troubleshooting 201
- Copy troubleshooting 202
- 200 Troubleshooting 203
- Copy troubleshooting 201 204
- 202 Troubleshooting 205
- Copy troubleshooting 203 206
- Product messages 207
- Errors 205 208
- 206 Troubleshooting 209
- Errors 207 210
- 208 Troubleshooting 211
- Errors 209 212
- 210 Troubleshooting 213
- Errors 211 214
- 212 Troubleshooting 215
- 1 Power connection 216
- 2 Power cord and adapter 216
- 3 Power outlet 216
- Errors 213 216
- 214 Troubleshooting 217
- Errors 215 218
- 216 Troubleshooting 219
- Errors 217 220
- 218 Troubleshooting 221
- Errors 219 222
- Errors 221 224
- 222 Troubleshooting 225
- Errors 223 226
- 224 Troubleshooting 227
- Errors 225 228
- 226 Troubleshooting 229
- Errors 227 230
- 228 Troubleshooting 231
- 2 Power cord and adaptor 232
- Errors 229 232
- 230 Troubleshooting 233
- Errors 231 234
- 232 Troubleshooting 235
- Errors 233 236
- 234 Troubleshooting 237
- Errors 235 238
- 236 Troubleshooting 239
- Errors 237 240
- 238 Troubleshooting 241
- Errors 239 242
- 240 Troubleshooting 243
- Errors 241 244
- 242 Troubleshooting 245
- Errors 243 246
- File messages 247
- Errors 245 248
- General user messages 249
- Errors 247 250
- 248 Troubleshooting 251
- Errors 249 252
- Paper messages 253
- Errors 251 254
- 252 Troubleshooting 255
- Errors 253 256
- 254 Troubleshooting 257
- Power and connection messages 258
- 256 Troubleshooting 259
- Errors 257 260
- 258 Troubleshooting 261
- Errors 259 262
- 260 Troubleshooting 263
- Errors 261 264
- 262 Troubleshooting 265
- Errors 263 266
- 264 Troubleshooting 267
- Errors 265 268
- 266 Troubleshooting 269
- Errors 267 270
- 268 Troubleshooting 271
- 1 Ink window 272
- 2 Electrical contacts 272
- Errors 269 272
- 270 Troubleshooting 273
- Errors 271 274
- 272 Troubleshooting 275
- Errors 273 276
- 274 Troubleshooting 277
- Errors 275 278
- 276 Troubleshooting 279
- Errors 277 280
- 278 Troubleshooting 281
- Errors 279 282
- 280 Troubleshooting 283
- 3 Electrical contacts 284
- Errors 281 284
- 282 Troubleshooting 285
- Errors 283 286
- 284 Troubleshooting 287
- Errors 285 288
- Errors 287 290
- 288 Troubleshooting 291
- Errors 289 292
- 290 Troubleshooting 293
- Errors 291 294
- 292 Troubleshooting 295
- Errors 293 296
- 294 Troubleshooting 297
- Errors 295 298
- 296 Troubleshooting 299
- Errors 297 300
- 298 Troubleshooting 301
- Errors 299 302
- 300 Troubleshooting 303
- Errors 301 304
- Go to: www.hp.com/support 305
- Warranty 306
- Support process 307
- Before you call HP support 307
- HP support by phone 308
- Additional warranty options 308
- HP Korea customer support 309
- Secure the ink system 310
- Pack the HP All-in-One 311
- Specifications 312
- Attention California users 315
- Battery disposal in Taiwan 315
- EU battery directive 316
- Chapter 16 317
- 314 Technical information 317
- Technical information 317
- Regulatory notices 318
- FCC statement 319
- Geräuschemission 320
- Aviso aos usuários no Brasil 322
- 320 Technical information 323
- Notice to users in Taiwan 324
- 322 Technical information 325
- Symbols/Numerics 326
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