HP C6300 User Manual download pdf (Page 232)

Product might not be correctly installed

Try the following solutions to resolve the issue. Solutions are listed in order, with the most

likely solution first. If the first solution does not solve the problem, continue trying the

remaining solutions until the issue is resolved.

•

Solution 1: Reset the product

•

Solution 2: Check the power cord and USB cable

•

Solution 3: Restart the computer

•

Solution 4: Uninstall and reinstall the product

•

Solution 5: Uninstall and reinstall the HP Photosmart Software

Solution 1: Reset the product

Solution: Turn off the product and reset it by disconnecting the power cord. Wait

60 seconds, and then plug in the power cord. Turn on the product.

Cause: The product had to be reset.

If this did not solve the issue, try the next solution.

Solution 2: Check the power cord and USB cable

Solution: Make sure that the power cord and USB cable are properly attached and

plugged in. Also, make sure that the product is turned on.If the product is connected

to the computer through a wired, wireless, or Bluetooth connection, make sure that

the respective connections are active and the product is turned on.

To check the power supply

1. Make sure the power cord is firmly connected to both the product and the power

adaptor. Plug the power cord into a power outlet, surge protector, or power strip.

1 Power connection

2 Power cord and adaptor

3 Power outlet

2. Make sure the product is turned on.

Errors 229

Troubleshooting

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HP C6300 User Manual Page 232