HP C6300 User Manual

Windows HelpHP Photosmart C6300 All-in-One series

1 HP Photosmart C6300 All-in-One series HelpFor information about the HP All-in-One, see:•“HP All-in-One overview” on page 9•“Find more information” o

To save photos1. Insert a memory card into the appropriate slot on the product or connect a storagedevice to the front USB port.2. Press the right arr

Rotate a photoDepending on how you were holding your digital camera at the time you took a photo,the photo might appear sideways or upside down on the

An outline appears on the photo to show you an approximate view of the area thatwill print.4. Press the arrows on the directional pad to pan around th

To print a frame around your photo1. Press the Menu button on the photo selection screen.2. In the Edit Photos menu, press the up arrow or down arrow

To change the color effects1. Press the Menu button on the photo selection screen.2. In the Edit Photos menu, press the up arrow or down arrow button

Chapter 8102 Use the photo featuresPhotos

9 Use the scan featuresScanning is the process of converting text and pictures into an electronic format for yourcomputer. You can scan almost anythin

NOTE: When scanning, the HP Photosmart Software enables you to save an imagein the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF.

To save a scan to the memory card or storage device1. Make sure your memory card is inserted into the appropriate slot on the product, ora storage dev

Stop scanningTo stop scanning▲ Press Cancel on the control panel.Chapter 9106 Use the scan featuresScan

Chapter 18 HP Photosmart C6300 All-in-One series HelpHP Photosmart C6300 All-in-One series Help

10 Use the copy featuresThe HP All-in-One enables you to produce high-quality color and black-and-white copieson a variety of paper types, including t

2. Load your original print side down on the right front corner of the glass.3. Press Start Copy Black or Start Copy Color to begin copying.Preview yo

This section contains the following topics:•Set the number of copies•Set the copy paper size•Set the copy paper type•Change copy speed or quality•Adju

To set the paper type for copies1. Press OK when Copy is highlighted on the Home Screen.2. Press the Menu button to select Copy Settings.3. Press the

Change copy speed or qualityThe HP All-in-One provides three options that affect copy speed and quality:• Best produces high quality for all paper and

To set default copy settings from the control panel1. Make any needed changes to the Copy settings.2. Press OK when Copy is highlighted on the Home Sc

Press the down arrow button or the up arrow button to highlight one of the following, andthen press OK.• Actual Size: This feature enables you to prin

Shift the left marginIf you are planning to bind your copies along the left edge (for example, in a 3-ring binder),you can shift your copy slightly to

3. Press the down arrow button to highlight Enhancements, and then press OK.4. Press the up arrow or down arrow button to highlight the type of docume

Chapter 10116 Use the copy featuresCopy

2 HP All-in-One overviewUse the HP All-in-One to print documents or photos from your computer, print photosdirectly from a memory card or storage devi

11 Use the reprint featuresThe HP All-in-One enables you to make reprints of photographic originals placed on theglass.This section contains the follo

To fix a faded original photo when making a reprint1. Press the Menu button on the reprint selection screen.2. In the Edit Photo menu, press the up ar

To crop a photo1. Press the Menu button on the reprint selection screen.2. In the Edit Photo menu, press the up arrow or down arrow button to highligh

Apply special color effects to your photosYou can apply special color effects to a photo so that it prints with a sepia, hand-tinted,or black-and-whit

12 Maintain the HP All-in-OneThe HP All-in-One requires little maintenance. Sometimes you might want to clean theglass and lid backing to remove surfa

• Turn off the HP All-in-One by pressing the On button located on the product. Waituntil the On light turns off before unplugging the power cord or tu

To check the ink levels from the control panel1. Press Setup.2. Press the down arrow button to highlight Tools, and then press OK.3. Press the down ar

To replace the ink cartridges1. Make sure the product is turned on.2. Open the ink cartridge access door by lifting from the front right of the produc

5. Twist the orange cap to snap it off.6. Using the colored shaped icons for help, slide the ink cartridge into the empty slotuntil it clicks into pla

Make sure that you insert the ink cartridge into the slot that has the same shaped iconand color as the one you are installing.7. Repeat steps 3 throu

Label Description8 Photo tray9 Ink cartridge door10 Glass11 Lid backing12 Rear door13 Ethernet port14 Rear USB port15 Power connection** Use only with

If you receive an error message about the ink cartridges, see “Ink cartridge and printheadmessages” on page 257 for more information.This section cont

Related topics“Align the printer” on page 128Align the printerThe product automatically aligns the printhead during the initial setup.You might want t

To print a printer status report1. Load letter or A4 unused plain white paper into the input tray.2. Press Setup.3. Press the down arrow button to hig

To evaluate the print quality report1. Check the ink levels shown on the page. If a cartridge shows very low ink levels andyou find the print quality

• If the picture is blurry or streaked, clean the printhead, align the printer, and thenprint this diagnostic page again.Figure 12-6 Sample demonstrat

If the division between the colors is blurry, fuzzy, or the color seems mixed, clean theprinthead, and then print this diagnostic page again.Figure 12

Figure 12-15 Color bars - color mixing (yellow bar contains magenta streaks)NOTE: If cleaning the printhead does not solve this print quality issue, c

To clean the glass1. Turn off the product, unplug the power cord, and raise the lid.2. Clean the glass with a soft cloth or sponge slightly moistened

Clean the exteriorUse a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off thecase. The interior of the HP All-in-One does

Chapter 12136 Maintain the HP All-in-OneMaintain the HP All-in-One

Label Icon Name and Description3 Menu: Presents a set of options related to the current display.4 Back: Returns to the previous screen on the display.

13 Shop for ink suppliesFor a list of ink cartridge numbers, see the printed documentation that came with theHP All-in-One. You can also use the softw

Chapter 13138 Shop for ink suppliesShop for ink supplies

14 TroubleshootingThis section contains the following topics:•View the Readme file•Setup troubleshooting•Network troubleshooting•Paper jams•Print qual

This section contains the following topics:•The product will not turn on•I connected the USB cable, but I am having problems using the product with my

• If you are using a power strip, make sure the power strip is turned on. Or, tryplugging the product directly into a power outlet.• Test the power ou

If prompted, choose your country/region, and then click Contact HP for technicalsupport.Cause: You might need assistance to enable the product or soft

Solution 1: Press the On button to turn on the productSolution: Look at the display on the product. If the display is blank and the Onbutton is not li

The display shows the wrong languageSolution: Change the language setting.For more information, see:“Set your language and country/region” on page 19C

• Verify that the USB cable is 3 meters (9.8 feet) or less in length.• If you have several USB devices attached to your computer, you might wantto un

To uninstall the software completelya. On the Windows taskbar, click Start, Settings, Control Panel, (or justControl Panel).b. Double-click Add/Remove

Display iconsThe following icons can appear at the top right side of the display to provide importantinformation about the HP All-in-One.Icon PurposeS

e. If there is a check mark next to Load Startup Items, click the check mark toremove it.f. Click the Services tab, and select the Hide All Microsoft

5. Install the software.To install the softwarea. Insert software CD into the CD-ROM drive of the computer.The software installation will start automa

6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start theSetup program.NOTE: If the Setup program does not appear, locate the

• Solution 4: Turn off the product, the computer, and the router.•Solution 5: Try to access the Embedded Web Server on the productSolution 1: Check th

To establish an active network connection1. Check the cable connections from the product to your gateway, router, or hub toensure connections are secu

If this did not solve the issue, try the next solution.Solution 2: Check the active network connectionSolution: Make sure you have an active network c

If this did not solve the issue, try the next solution.Solution 5: Disable the Virtual Private Network (VPN)Solution: Try temporarily disabling the VP

If this did not solve the issue, try the next solution.Solution 2: Establish a good signal between the product and wireless router(infrastructure) or

Weak signalSolution: In order to establish a good signal between the product and the wirelessrouter, you might have to experiment a bit. Assuming the

If this did not solve the issue, try the next solution.Solution 3: Enter your network name (SSID) carefullySolution: Run the wireless setup process ag

• Setup Menu•Help MenuCopy MenuWhen you select Copy on the Home screen, the Number of copies screen appears. Thefollowing options are available when y

The Printer not Found screen appears during installationTry the following solutions to resolve the issue. Solutions are listed in order, with the most

Paper jamsTo help avoid paper jams, follow these guidelines:• Remove printed papers from the output tray frequently.• Prevent curled or wrinkled photo

3. Replace the rear door. Gently push the door forward until it snaps into place.4. Press OK on the control panel to continue the current job.Cause: P

• Printouts have vertical streaks•Printouts are slanted or skewed•Ink streaks on the back of the paper•Paper is not picked up from the input tray•The

Solution 2: Check the paper loaded in the input traySolution: Make sure the paper is loaded correctly and that it is not wrinkled or toothick.• Load p

If this did not solve the issue, try the next solution.Solution 5: Check the print settingsSolution: Check the print settings.• Check the print settin

After cleaning the printhead, print a print quality report. Evaluate the print qualityreport to see if the print quality problem still exists.For more

Solution 2: Check the ink levelsSolution: Check the estimated ink levels in the ink cartridges.NOTE: Ink level warnings and indicators provide estimat

Cause: The wrong kind of paper was loaded in the input tray.If this did not solve the issue, try the next solution.Solution 5: Clean the printheadSolu

plan to use immediately. When you have finished printing, return any unused photopaper to the plastic bag. This will prevent the photo paper from curl

ToolsPreferencesBluetoothHelp MenuThe Help Menu provides quick access to key help topics. It is available if you pressHelp when the Home screen is sho

Solution 1: Make sure the paper is loaded correctlySolution: Make sure that the paper is loaded correctly in the input tray.For more information, see:

Solution 5: Check the ink levelsSolution: Check the estimated ink levels in the ink cartridges.NOTE: Ink level warnings and indicators provide estimat

If this did not solve the issue, try the next solution.Solution 2: Check the paper typeSolution: HP recommends that you use HP papers or any other pap

For more information, see:“Check the estimated ink levels” on page 122Cause: The ink cartridges might have insufficient ink.If this did not solve the

Solution 2: Use a higher quality imageSolution: Use a higher resolution image.If you are printing a photo or graphic, and the resolution is too low, i

For more information, see:•“Recommended papers for printing and copying” on page 60•“Information on paper” on page 159Cause: The wrong kind of paper w

Ink streaks on the back of the paperTry the following solutions if there is smeared ink on the back of your printout.•Solution 1: Print on a page of p

Solution 2: Make sure the paper is loaded correctlySolution: Make sure that the paper is loaded correctly in the input tray.For more information, see:

3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excesswater from it.4. Clean the rubber rollers to remove any dust or

If this did not solve the issue, try the next solution.Solution 2: Align the printerSolution: Align the printer.Aligning the printer can help ensure e

• To enter numbers, select the 123 button on the visual keyboard, and then pressOK.• To enter symbols, select the .@! button on the visual keyboard, a

Solution 2: Check the ink levelsSolution: Check the estimated ink levels in the ink cartridges.NOTE: Ink level warnings and indicators provide estimat

Solution 1: Load the stack of envelopes correctlySolution: Load a stack of envelopes in the input tray, with the envelope flaps facingup and to the le

The product is not respondingTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If t

Solution 4: Check the printer driver statusSolution: The printer driver status might have changed to either offline or stopprinting.To check the print

Solution 8: Make sure the print carriage can move freelySolution: Unplug the power cable if it is not already unplugged. Check to see if theprint carr

Solution 10: Reset the productSolution: Turn off the product, and then unplug the power cord. Plug the powercord back in, and then press the On button

Solution 1: Turn on the productSolution: Look at the On light located on the product. If it is not lit, the product isturned off. Make sure the power

Some documents take a long time to print. If nothing has printed several minutes afteryou sent a print job to the product, check the product display t

Solution 9: Check the connection from the product to your computerSolution: Check the connection from the product to your computer. Verify that theUSB

The margins are not printing as expectedTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution

Chapter 216 HP All-in-One overviewOverview

Text or graphics are cut off at the edge of the pageTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlike

If this did not solve the issue, try the next solution.Solution 3: Load the stack of papers correctlySolution: If the paper is misfeeding, it could ca

Solution 2: Load paper in the input traySolution: If the product has only a few sheets remaining, load more paper in theinput tray. If there is plenty

remains solid. Removing a memory card while it is being accessed might corruptinformation on the card or damage the product and card.For more informat

Solution 1: Insert the memory card properlySolution: Turn the memory card so that the label faces up and the contacts arefacing the product, and then

If the file system on the card is corrupt, reformat the memory card in your digitalcamera. For more information, see the documentation that came with

If this did not solve the issue, try the next solution.Solution 4: Check the connection from the product to your computerSolution: Check the connectio

If this did not solve the issue, try the next solution.Solution 2: Save the photos in a supported file formatSolution: Make sure the digital camera is

Scan failsTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution d

Scan fails because of insufficient computer memorySolution: Close all programs that are not in use. This includes programs that runin the background,

HP Photosmart C6300All-in-One series

3 Find more informationYou can access a variety of resources, both printed and onscreen, that provideinformation about setting up and using the HP All

Cause: If you used the Text image type to scan text that you planned to edit, thescanner might not have recognized color text. The Text image type sca

Solution 3: Select the correct OCR languageSolution: Select the correct OCR language in the software.NOTE: If you are using HP Photosmart Essential, t

Copy troubleshootingUse this section to solve these copy problems:•Nothing happens when I try to copy•Parts of the original do not appear or are cut o

If this did not solve the issue, try the next solution.Solution 3: Wait until the product completes the current operationSolution: Check the On light.

Cause: The original was placed incorrectly on the glass.Fit to Page is not working as expectedTry the following solutions to resolve the issue. Soluti

Solution 3: Wipe the glass and the back of the document lidSolution: Turn off the product, unplug the power cord, and then use a soft cloth towipe the

The printout is blankSolution: Load the original print side down on the right front corner of the glass asshown below.Cause: The original was placed i

For more information, see:•“Recommended papers for printing and copying” on page 60•“Load paper” on page 63Cause: You were trying to make a borderless

Carriage blockedSolution: Turn off the product and open the ink cartridge access door to access theprint carriage area. Remove any objects that are bl

Carriage stallSolution: Turn off the product and open the ink cartridge access door to access theprint carriage area. Remove any objects that are bloc

Chapter 318 Find more informationFind more information

Go to: www.hp.com/support.If prompted, choose your country/region, and then click Contact HP for informationon calling for technical support.Cause: Th

Cause: The print carriage was blocked.Photo tray problemTry the following solutions to resolve the issue. Solutions are listed in order, with the most

Solution 4: Make sure the sheets of paper are not stuck togetherSolution: Remove the paper from the photo tray and shuffle the paper so it doesnot sti

NOTE: Before starting to troubleshoot, make a copy to verify that the hardware isfunctioning correctly. If you cannot make a copy, see “Troubleshootin

6. Insert the product CD-ROM into your computer’s CD-ROM drive and then startthe Setup program.NOTE: If the Setup program does not appear, locate the

Solution 3: Verify if the Digital Imaging Monitor is runningSolution: Verify that the Digital Imaging Monitor is running.To check that the Digital Ima

Solution 5: Check the power supplySolution: Check the power supply.To check the power supply1. Make sure the power cord is firmly connected to both th

Solution 6: Check the USB connection between the product and the computerSolution: Check the USB connection between the product and the computer.If th

8. Restart the computer.9. After the computer restarts, try to scan again.Cause: The product was not properly connected to the computer.If this did no

Solution 8: Disable the Lexbces serviceSolution: Check if the Lexbces service is started, and disable it.If a Lexmark or Dell all-in-one device is con

4 Finish setting up the HP All-in-OneAfter you have completed the steps in your Start Here guide, refer to this section to helpyou finish setting up t

g. Enter a filename for the backed up Registry.HP suggests naming the file with the current date; for example: RegistryBackup 04_01_07.h. Click Save t

Solution 9: Run the Scan Diagnostic UtilitySolution: Download and run the Scan Diagnostic utility to find and correctproblems with your product.To dow

handshake timing between HP product chipset and certain types of USB chipsets onthe computer.To check the USB chipset and controller1. On the Windows

8. Make sure the power cord is firmly connected to both the product and the poweradaptor. Plug the power cord into a power outlet, surge protector, or

3. Press the down arrow button to highlight Tools, and then press OK.4. Press the down arrow button to highlight Printer Status Report, and then press

c. Remove all the items that are related to the HP Photosmart Software.CAUTION: If the computer is manufactured by HP or Compaq, do notremove any appl

h. Click Apply, and then click Close.NOTE: If you receive a message stating Access is denied while makingchanges, click OK and continue. The message w

Unable to printTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solut

Solution 2: Clear the print queueSolution: Restart your computer to clear the print queue.To clear the print queue1. Restart your computer.2. After th

After reconnecting the USB cable, the product should start printing the jobs inqueue.NOTE: If you are connecting the product through a USB hub, make s

5. When prompted, press the down arrow button to highlight Yes for confirmation, andthen press OK.The Preferences menu reappears.6. Press the down arr

7. If the wrong driver is selected, select the correct driver from the Driver drop-downmenu.8. Click OK to save your changes.Cause: The product was no

If this did not solve the issue, try the next solution.Solution 7: Stop and restart the print spoolerSolution: Restart the print spooler.To stop and r

Product might not be correctly installedTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution

3. If the product is not receiving electrical power, connect it to another power outlet.4. Turn off the product and reset it by disconnecting the powe

7. If another USB cable is available, try using that one instead.8. Restart the computer.9. After the computer restarts, try to scan again.Cause: The

5. Disconnect the product from your computer and then restart your computer.NOTE: It is important that you disconnect the product before restarting yo

Solution 1: Reset the productSolution: Turn off the product and reset it by disconnecting the power cord. Wait60 seconds, and then plug in the power c

To check the USB connection1. Verify that the USB cable is securely plugged into the USB port on the back ofthe product.2. Make sure the other end of

Solution 3: Restart the computerSolution: Restart the computer.Cause: You might not have restarted the computer after installing the productsoftware.

7. Follow the onscreen instructions and the instructions provided in the Start Hereguide that came with the product.8. If you are still having trouble

3. Press the down arrow button to highlight Enable Faster Browsing, and then pressOK.4. Press the down arrow or the up arrow button to highlight On or

3. Remove all the items that are related to the HP scanning software.A message appears on the computer to restart after removing some programsfrom the

3. Remove all the items that are related to the HP scanning software.A message appears on the computer to restart after removing some programsfrom the

• Solution 5: Uninstall and reinstall the HP Photosmart Software•Solution 6: Contact HP support for serviceSolution 1: Reset the productSolution: Turn

To check the USB connection1. Verify that the USB cable is securely plugged into the USB port on the back ofthe product.2. Make sure the other end of

Solution 3: Restart the computerSolution: Restart the computer.Cause: You might not have restarted the computer after installing the productsoftware.

7. Follow the onscreen instructions and the instructions provided in the Start Hereguide that came with the product.8. If you are still having trouble

Solution 1: Install the HP Photosmart SoftwareSolution: Install the HP Photosmart Software that came with the product. If it isinstalled, restart your

connection, make sure that the respective connections are active and the product isturned on.For more information on setting up the product and connec

Cause: Some of the files on the inserted memory card or attached storage devicewere damaged.Photos not foundTry the following solutions to resolve the

Supported file types for the productThe product software only recognizes JPG and TIF images.File corruptedTry the following solutions to resolve the i

NOTE: Restoring the factory defaults will not affect any changes you made to scansettings and the language and country/region settings.You can perform

Memory card errorTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first sol

If this did not solve the issue, try the next solution.Solution 2: Empty the Recycle Bin on your desktopSolution: Empty the Recycle Bin on your deskto

Solution 3: Push the memory card all the way forwardSolution: Remove the memory card and reinsert it in the memory card slot until itstops.Cause: You

If the memory card is not inserted properly, the product will not respond and theattention light will blink rapidly.After the memory card has been ins

Out of paperTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution

For more information, see:•“Set the paper type for printing” on page 75•“Change the print speed or quality” on page 76•“Print using Maximum dpi” on pa

6. Plug the power cord back in, and turn on the product.7. Try to print again.Cause: The rollers were dirty and needed to be cleaned.If this did not s

3. Replace the rear door. Gently push the door forward until it snaps into place.4. Press OK on the control panel to continue the current job.Cause: P

Cause: The print setting chosen for the print job did not match the paper loaded inthe product.Power and connection messagesThe following is a list of

to the product and plugged into a power outlet. Press the On button to turn on theproduct.Cause: The product was turned off.If this did not solve the

To turn the tips slideshow on or off1. Press Setup.2. Press the down arrow button to highlight Tools, and then press OK.3. Press the down arrow button

Solution 1: Turn on the productSolution: Look at the display on the product. If the display is blank and the Onbutton is not lit, the product is turne

• Ink service capacity warning•Ink system failure•Check ink cartridges•Install printhead and then cartridges•Non-HP cartridge•Original HP ink depleted

Solution 2: Contact HP supportSolution: You can continue to print from your product, but for optimum print qualityyou should align the printhead. If t

Solution 2: Contact HP supportSolution: You can continue to print from your product, but for optimum print qualityyou should align the printhead. If t

Solution 2: Remove objects blocking the pathSolution: Remove any objects, such as paper, that are blocking the print carriagepath. Then reset the prod

4. Close the ink cartridge access door.5. Check for a paper jam in the back of the product.6. Reconnect only the power cord. If the product does not a

If this did not solve the issue, try the next solution.Solution 3: Ensure that the product is connected to a suitable power sourceSolution: Verify tha

Cartridges in wrong slotSolution: Remove and reinsert the indicated ink cartridges into the correct slots bymatching color of cartridges to color and

If you are using ink cartridges that are not compatible with the product, replace theindicated ink cartridges with ink cartridges that are compatible.

Ink level warnings and indicators provide estimates for planning purposes only. Whenyou receive an ink alert message, consider having replacement ink

clients, have access only to the print features. HP recommends upto 5 computers for thebest performance. You must perform other functions from the hos

3. Make sure the ink cartridges are installed in the correct slots.Match the shape of the icon and color of the ink cartridge with the slot that hasth

11. Reinstall the ink cartridge.It should now snap down into place.12. Close the ink cartridge access door, and check if the error message has goneawa

To clean the electrical contacts1. Make sure the product is turned on.2. Open the ink cartridge access door by lifting from the front right of the pro

5. Wipe the contacts with a dry swab or lint-free cloth.CAUTION: Be careful not to move any ink or other debris onto the clearplastic ink window next

Cause: The print carriage latch was not closed properly.If this did not solve the issue, try the next solution.Solution 4: Replace the ink cartridgeSo

If prompted, choose your country/region, and then click Contact HP for informationon calling for technical support.Cause: The printhead or the ink del

The print carriage moves to the center of the product.NOTE: Wait until the print carriage stops moving before proceeding.3. Make sure the ink cartridg

10. Gently bend the tab away from the ink cartridge.CAUTION: Be careful not to bend the tab out more than about 1.27 cm(0.5 inches).11. Reinstall the

Install printhead and then cartridgesTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution fir

4. Lift the latch handle on the print carriage until it stops.5. Remove the printhead by lifting it straight up.6. Make sure the latch handle is raise

Set up the HP All-in-One on a wired (Ethernet) networkThis section describes how to connect the HP All-in-One to a router, switch, or hub usingan Ethe

8. Using the colored shaped icons for help, slide the ink cartridge into the empty slotuntil it clicks into place and is seated firmly in the slot.9.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printerservice or repairs required as a result of using a non-HP supply will

NOTE: HP recommends that you do not leave the ink cartridge outside of theprinter for an extended period of time. If a used cartridge is installed, ch

3. Remove all of the ink cartridges and place them on a piece of paper with the inkopening pointing up.4. Lift the latch handle on the print carriage

6. Clean the printhead.There are three areas of the printhead that need to be cleaned: the plastic rampson both sides of the ink nozzles, the edge bet

b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink anddebris from the edge between the nozzles and the contacts.c. Use a fr

c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.8. Make sure the latch handle is raised, and then reinsert the prin

Solution 2: Contact HP supportSolution: Contact HP support for service.Go to: www.hp.com/support.If prompted, choose your country/region, and then cli

3. Remove all of the ink cartridges and place them on a piece of paper with the inkopening pointing up.4. Lift the latch handle on the print carriage

6. Clean the printhead.There are three areas of the printhead that need to be cleaned: the plastic rampson both sides of the ink nozzles, the edge bet

connector) is wider and thicker and always has 8 contacts on the end. A phoneconnector has between 2 and 6 contacts.❑A desktop computer or laptop with

b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink anddebris from the edge between the nozzles and the contacts.c. Use a fr

c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.8. Make sure the latch handle is raised, and then reinsert the prin

Solution 2: Contact HP supportSolution: Contact HP support for service.Go to: www.hp.com/support.If prompted, choose your country/region, and then cli

3. Open the ink cartridge access door by lifting from the front right of the product,until the door locks into place.The print carriage moves to the c

If the problem is not resolved, printing can continue, but the ink system behavior mightchange.CAUTION: The cleaning procedure should take only a few

b. Place the ink cartridge on a sheet of paper with the ink opening pointing up.c. Repeat steps a and b for each ink cartridge.5. For each ink cartrid

Go to: www.hp.com/support.If prompted, choose your country/region, and then click Contact HP for informationon calling for technical support.Cause: Th

The print carriage moves to the center of the product.NOTE: Wait until the print carriage stops moving before proceeding.3. Make sure the ink cartridg

10. Gently bend the tab away from the ink cartridge.CAUTION: Be careful not to bend the tab out more than about 1.27 cm(0.5 inches).11. Reinstall the

If you still receive this message after cleaning the ink cartridge contacts, you mighthave a damaged ink cartridge.To clean the electrical contacts1.

Set up the HP All-in-One on an integrated wireless (WLAN 802.11) networkThe HP All-in-One uses an internal networking component that supports a wirele

4. Hold the ink cartridge by its sides with the bottom pointing up and locate theelectrical contacts on the ink cartridge.The electrical contacts are

9. Close the ink cartridge door, and check if the error message has gone away.10. If you still receive the error message, turn the product off, and th

To clean the sensor in the product1. Gather swabs or a lint-free cloth to use for the cleaning procedure.2. Make sure the product is turned on.3. Open

If the problem is not resolved, printing can continue, but the ink system behavior mightchange.CAUTION: The cleaning procedure should take only a few

b. Place the ink cartridge on a sheet of paper with the ink opening pointing up.c. Repeat steps a and b for each ink cartridge.5. For each ink cartrid

Go to: www.hp.com/support.If prompted, choose your country/region, and then click Contact HP for informationon calling for technical support.Cause: Th

15 HP warranty and supportHewlett-Packard provides Internet and phone support for the HP All-in-One.This section contains the following topics:•Warran

Support processIf you have a problem, follow these steps:1. Check the documentation that came with the product.2. Visit the HP online support Web site

d. Be prepared to describe your problem in detail.e. Have your serial number ready.You can view the serial number by looking at the sticker on the rea

HP Quick Exchange Service (Japan)For instructions on how to pack your product for exchange, see “Pack the HP All-in-One”on page 308.HP Korea customer

❑Broadband Internet access (optional but recommended) such as cable or DSL.❑If you connect the HP All-in-One on a wireless network that has Internet a

Prepare the HP All-in-One for shipmentIf, after contacting HP support or returning to the point of purchase, you are requested to send theHP All-in-On

4. Retain the control panel faceplate. Do not return the control panel faceplate with the HP All-in-One.CAUTION: The replacement HP All-in-One might n

16 Technical informationThe technical specifications and international regulatory information for the HP All-in-One areprovided in this section.For ad

NOTE: For a complete list of supported media sizes, see the printer driver.Print specifications• Print speeds vary according to the complexity of the

• Energy Star® notice•Attention California users•Battery disposal in the Netherlands•Battery disposal in Taiwan•EU battery directive•Disposal of waste

Attention California usersThe battery supplied with this product may contain perchlorate material. Special handling may apply.For more information, go

EU battery directiveEuropean Union Battery DirectiveThis product contains a battery that is used to maintain data integrity of real time clock or prod

Disposal of waste equipment by users in private households in the European UnionDisposal of Waste Equipment by Users in Private Households in the Euro

Regulatory noticesThe HP All-in-One meets product requirements from regulatory agencies in your country/region.This section contains the following top

FCC statementFCC statementThe United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to

3. Press the down arrow button until Network is highlighted, and then press OK.4. Press the down arrow button to highlight Wireless Setup Wizard, and

Notice to users in Japan about the power cordNoise emission statement for GermanyGeräuschemissionLpA < 70 dB am Arbeitsplatz im Normalbetrieb nach

HP Photosmart C6300 All-in-One series declaration of conformityRegulatory wireless statementsThis section contains the following regulatory informatio

Exposure to radio frequency radiationExposure to radio frequency radiationCaution The radiated output power of this device is far below the FCC radio

European Union regulatory noticeEuropean Union Regulatory NoticeProducts bearing the CE marking comply with the following EU Directives: • Low Volta

Notice to users in TaiwanRegulatory wireless statements 321Technical information

Chapter 16322 Technical informationTechnical information

IndexSymbols/Numerics10 x 15 cm photo papercopy 109specifications 30913 x 18 cm photo paperload 632 pages on 1, print 864 pages on 1, print 864 x 6 in

cropborderless copy iswrong 202fails 247crop an original 113crop photos 98, 118customer supportwarranty 303, 305Ddamaged, ink cartridge 266darkencopie

Jjams, paper 70Llabelsload 69specifications 309landscape orientation 76language, set 19legal papercopy 109load 63specifications 309letter papercopy 10

edit scanned 105flip horizontal 97ink sprays 189missing 245print borderless 80print on photo paper 81remove red-eye 97rotate 98, 118zoom 98, 118poor f

To connect the product with SecureEasySetup1. Activate SecureEasySetup on your wireless router or access point.2. Press Setup.3. Press the down arrow

save to memory card 104scan specifications 310stop 106text appears as dottedlines 196text format incorrect 197text incorrect 197to memory card 104trou

328Index

OR▲ Use an ad hoc network profile on your computer to connect to the product. If yourcomputer is not currently configured with an ad hoc network profi

5. Select the Use Windows to configure my wireless network settings check box.6. Click Add, and then do the following:a.In Network name (SSID) box, ty

• Network name (SSID): Mynetwork (example only)NOTE: You should create a network name that is unique and easy for you toremember. Just remember that t

d. Press the down arrow button until Ad Hoc is highlighted, and then press OK.e. Press the down arrow button until Yes, my network uses WEP encryption

To install the Windows HP Photosmart Software1. Quit all applications running on your computer, including any virus detection software.2. Insert the W

3. Install the software for a network connection, choose Add a product, and thenchoose Through the network.4. When the installation is complete, open

Contents1 HP Photosmart C6300 All-in-One series Help...72 HP All-in-One overviewT

This section contains the following topics:•Use the Wireless Setup Wizard•View and print network settings•Restore network defaults•Turn the wireless r

3. Press the down arrow button until View Network Settings is highlighted, and thenpress OK.4. Do one of the following:• To display wired network sett

3. Press the down arrow button until Wireless Radio is highlighted, and then pressOK.4. Press the down arrow button to highlight On or Off, and then p

3. Press the down arrow button until Advanced Setup is highlighted, and then pressOK.Press the down arrow button until Set Link Speed is highlighted,

Related topics•“View and print network settings” on page 37•“Network configuration page definitions” on page 42Use the Embedded Web ServerIf your comp

Use the Embedded Web Server to modify network settingsThe Embedded Web Server gives you an intuitive interface to your network connectionparameters.To

General network settingsThe following table describes the general network settings shown on the networkconfiguration page.Parameter DescriptionNetwork

Wired (802.3) network settingsThe following table describes the 802.3 wired settings shown on the network configurationpage.Parameter DescriptionHardw

Parameter DescriptionLinkConfigurationThe speed at which data is transmitted over a network. Speeds include 10TX-Full, 10TX-Half, 100TX-Full, and 100T

Parameter Description•Manual: The configuration parameters are set manually, such as a staticIP address.•Not Specified: The mode used when the HP All-

Load paper...63Load full-s

Parameter Descriptionnumber. Value is from 1 to 14; countries/regions might limit the range ofapproved channels.•(number): Value ranging from 1 to 14,

Parameter DescriptionAccess Point HWAddressThe hardware address of the wireless router or access point on the networkto which the HP All-in-One is con

HEX Hexadecimal. The base 16 numbering system, which uses the digits 0-9 plusthe letters A-F.host computer The computer at the center of a network.Hos

This section contains the following topics:•What you need for a Bluetooth connection•Connect the HP All-in-One to a computer using a Bluetooth® wirele

the HP All-in-One. It is possible to have both the Microsoft Stack and the Widcomm Stackon your computer, but you use only one of them to connect the

To install and print using the Widcomm stack1. Make sure that you have installed the product software on the computer.NOTE: The purpose of installing

The following table describes the Bluetooth settings shown on the configuration page.Parameter DescriptionDevice Address The hardware address of the B

Set Bluetooth security for the HP All-in-OneYou can enable the product security settings through the Bluetooth menu on the HP All-in-One. From the Blu

Set the HP All-in-One to be invisible to Bluetooth devicesYou can set the HP All-in-One to be either Visible to all Bluetooth devices (public) orNot v

Chapter 456 Finish setting up the HP All-in-OneFinish setup

9 Use the scan featuresScan an image...

5 How do I?This section contains links to commonly performed tasks, such as printing photos,scanning, and making copies.•“How do I print up to 13 x 18

Chapter 558 How do I?How do I?

6 Load originals and load paperYou can load many different types and sizes of paper in the HP All-in-One, including letteror A4 paper, photo paper, tr

3. Close the lid.Choose papers for printing and copyingYou can use different types and sizes of paper in the HP All-in-One. Review the followingrecomm

HP Advanced Photo Paper or HP Photo PaperHP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper thatfeatures an instant-dry finish

HP Iron-On TransfersHP Iron-On Transfers (for color fabrics or for light or white fabrics) are the ideal solutionfor creating custom T-shirts from you

• Iron-On Transfers.• Greeting card paper.Load paperThis section describes the procedure for loading different types and sizes of paper intothe HP All

3. Insert the stack of paper into the main input tray with the short edge forward and theprint side down. Slide the stack of paper forward until it st

To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray1. Raise the photo tray lid.2. Slide the paper-width guide to its outermost positio

4. Slide the paper-width guide inward until it stops at the edge of the paper.Do not overload the photo tray; make sure the stack of photo paper fits

13 Shop for ink supplies...13714 Troubleshooti

2. Slide the paper-width guide to its outermost position.3. Insert the stack of cards into the photo tray with the short edge forward and the printsid

Load envelopesYou can load one or more envelopes into the main input tray of the HP All-in-One. Do notuse shiny or embossed envelopes or envelopes tha

5. Slide the paper-width guide inward against the stack of envelopes until it stops.Do not overload the main input tray; make sure the stack of envelo

HP Premium Inkjet Transparency Film▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is ontop and is going into the

Related topics“Clear paper jams” on page 158Avoid paper jams 71Load originals and load paper

Chapter 672 Load originals and load paperLoad originals and load paper

7 Print from your computerThe HP All-in-One can be used with any software application that allows printing. Youcan print a range of projects, such as

Make the HP All-in-One the default printerYou can set the HP All-in-One as the default printer to use from all software applications.This means that t

the Size list to see if a defined paper size already exists for the type of paper you areusing.Paper type Suggested paper size settingsCopier, multi-p

To view the print resolution1. Make sure you have paper loaded in the input tray.2. On the File menu in your software application, click Print.3. Make

Copy troubleshooting...199Nothing happens w

3. Make sure the product is the selected printer.4. Click the button that opens the Properties dialog box.Depending on your software application, this

To preview your print job1. Make sure you have paper loaded in the input tray.2. On the File menu in your software application, click Print.3. Make su

• Presentation Printing: Print high-quality documents, including letters andtransparencies.• Two-sided (Duplex) Printing: Print two-sided pages manual

3. Click the button that opens the Properties dialog box.Depending on your software application, this button might be called Properties,Options, Print

4. Click the button that opens the Properties dialog box.Depending on your software application, this button might be called Properties,Options, Print

4. Click the button that opens the Properties dialog box.Depending on your software application, this button might be called Properties,Options, Print

displays the optimized dots per inch (dpi) that the HP All-in-One printer will print. Printingin maximum dpi is supported on the following paper-types

7. For binding, do one of the following:• For binding on the top like a notebook or calendar, select the Flip Pages Up checkbox.This causes the odd an

To print a multiple-page document as a booklet1. Load paper into the input tray.The paper should be thick enough so that the images do not show throug

Figure 7-2 Right-edge binding for right-to-left languagesPrint multiple pages on a single sheetYou can print up to 16 pages on a single sheet of paper

Regulatory notices...315Regulatory mode

Print a multiple-page document in reverse orderBecause of the way the paper feeds through the HP All-in-One, the first page that printsis print side u

To reverse an image for iron-on transfers1. On the File menu in your software application, click Print.2. Make sure the product is the selected printe

To print a group of addresses on labels or envelopes1. Print a test page on plain paper first.2. Place the test page on top of the label sheet or enve

7. In the Poster Printing drop-down list, click either 2x2 (4 sheets), 3x3 (9 sheets),4x4 (16 sheets), or 5x5 (25 sheets).This selection tells the pro

3. Double-click the product icon.TIP: You can also double-click the printer icon in the Windows taskbar.4. Select the print job you want to cancel.5.

Chapter 792 Print from your computerPrint

8 Use the photo featuresThe HP All-in-One is equipped with memory card slots and a front USB port that enableyou to print or edit photos from a memory

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, MemoryStick Duo or Duo Pro (adapter optional), or Memory Stick Micro (

TIP: To achieve the best print quality, HP recommends using HP papers that arespecifically designed for the type of project you are printing along wit

Create special projects from your photosThe HP All-in-One enables you to create special projects from your photos, including:• Photo albums• Panorama