HP C6300 User Manual download pdf (Page 256)

6. Plug the power cord back in, and turn on the product.

7. Try to print again.

Cause: The rollers were dirty and needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 6: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions

and are still having a problem, contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical

support.

Cause: You might need assistance to enable the product or software to function

properly.

Paper jam or misfeed

Solution: In case of a paper jam, check the rear door. You might need to clear the

paper jam from the rear door.

To clear a paper jam from the rear door

1. Press in the tab on the left side of the rear door to release the door. Remove the

door by pulling it away from the product.

2. Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check

the rollers and wheels for torn pieces of paper that might be remaining inside

the product. If you do not remove all the pieces of paper from the product,

more paper jams are likely to occur.

Errors 253

Troubleshooting

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HP C6300 User Manual Page 256