HP C6300 User Manual download pdf (Page 145)

If prompted, choose your country/region, and then click Contact HP for technical

support.

Cause: You might need assistance to enable the product or software to function

properly.

I connected the USB cable, but I am having problems using the product with my

computer

Solution: You must first install the software that came with the product before

connecting the USB cable. During installation, do not plug in the USB cable until

prompted by the onscreen instructions.

Once you have installed the software, plug one end of the USB cable into the back

of your computer and the other into the back of the product. You can connect to any

USB port on the back of your computer.

For more information on installing the software and connecting the USB cable, see

the Start Here guide that came with the product.

Cause: The USB cable was connected before the software was installed.

Connecting the USB cable before you are prompted can cause errors.

After setting up the product, it does not print

Try the following solutions to resolve the issue. Solutions are listed in order, with the most

likely solution first. If the first solution does not solve the problem, continue trying the

remaining solutions until the issue is resolved.

•

Solution 1: Press the On button to turn on the product

•

Solution 2: Set your product as the default printer

•

Solution 3: Check the connection between the product and computer

•

Solution 4: Check that the ink cartridges are installed properly and have ink

•

Solution 5: Load paper in the input tray

Chapter 14

142 Troubleshooting

Troubleshooting

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HP C6300 User Manual Page 145