Hp 3000dtn User Manual download pdf (Page 148)

10-2 ENWW

hp instant support connects you to a set of dynamic Web resources that

tracks printer status and usage. It includes the following information:

z Printer usage pattern (ink and media usage) through a link to

myPrintMileage

z Online troubleshooting tips

Telephone support

During the warranty period, you can obtain assistance at no charge

from the HP Customer Care Center. This phone service is available for

a fee after the printer warranty period.

Customer support representatives can answer your questions

regarding the setup, configuration, installation, and operation of your

printer. They can also help troubleshoot and diagnose printer problems

and give instructions for service and repair.

Current telephone support numbers are listed on the product support

information flyer, which is included in your printer’s packaging.

By calling a telephone number listed on the flyer, you will be connected

to a response team waiting to help you.

Note If you require support after your warranty has expired, you can

usually receive support for a fee through the same telephone

number. The fee is charged on a per-incident basis.

Before you call

Before you call, print a Configuration page. This page includes

information that the HP Customer Care Center representative will need

to help diagnose and solve your problem.

Also, have the following information available to give to the

representative:

1 What model printer do you have?

2 What is the serial number of your printer? (Check the back of

the printer.)

3 What is the brand and model of your computer?

4 What operating system is the computer running?

5 Which printer driver are you using (PCL 5c, PCL 6,

or PostScript emulation)?

6 When did you purchase the printer?

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Hp 3000dtn User Manual Page 148