HP EliteBook 8570w Specifications

HP EliteBook 8570w Mobile WorkstationMaintenance and Service Guide

Category Description Display assembly(DreamColor):●Supports privacy filter●Includes display panel cable, 3 WLAN antenna and cables, and 2WWAN antenna

3.Remove the graphics card (2) by sliding it away from the slot at an angle.NOTE: The thermal material must be thoroughly cleaned from the surfaces of

ProcessorNOTE: All processor spare part kits include replacement thermal material.Description Spare part numberIntel Core processors i7-3820QM, 2.70 G

Remove the processor:1.Position the computer right-side up, with the front toward you.2.Use a flat-bladed screwdriver to turn the processor locking sc

Audio/USB 3.0 boardDescription Spare part numberAudio/USB 3.0 board (select models only) 690636-001Before removing the audio/USB 3.0 board, follow the

Reverse this procedure to install the audio/USB 3.0 board.96 Chapter 4 Removal and replacement procedures

Modem moduleNOTE: The modem module spare part kit does not include a modem module cable. The modemmodule cable is included in the cable kit, spare par

4.Disconnect the modem module (3) from the system board by lifting it straight up.Reverse this procedure to install the modem module.98 Chapter 4 Re

SpeakersDescription Spare part numberSpeaker kit 652669-001Before removing the speakers, follow these steps:IMPORTANT: Make special note of each screw

d.Slide the display latch lock to the left and remove by pulling straight up from the baseenclosure (4).3.Remove the display latch spring buttons:a.In

6.Remove the four Torx 8 screws (3) that secure the speakers to the base enclosure.7.Remove the speakers (4) from the base enclosure.Reverse this proc

Category Description Supports the following 6.35 cm (2.5 in) SATA III solid-state drives:●256 GB Self Encrypting Drive●180 GB●160 GB●128 GBUpgrade bay

ExpressCard/USB 2.0 assemblyDescription Spare part numberExpressCard/USB 2.0 assembly 652680-001Before removing the ExpressCard/USB 2.0 assembly, foll

4.Lift the assembly up (3) and remove the assembly from the base enclosure at a 45 degree angle(4).Reverse this procedure to install the ExpressCard/U

Northbridge chip heat sinkDescription Spare part numberNorthbridge chip heat sinkNOTE: The Northbridge chip heat sink is included with the base enclos

3.Remove the Northbridge chip heat sink from the system board (2).Reverse this procedure to install the Northbridge chip heat sink.Component replaceme

System boardNOTE: All system board spare part kits include replacement thermal material and VGA supportbracket.NOTE: Models that support quad-core pro

●WWAN module (see WWAN module on page 59)●Modem module (see Modem module on page 97)●Processor (see Processor on page 93)●Graphics card (see Graphics

4.Disconnect the power jack (1), the network cable (2), the display cable (3), and the webcamcable (4).5.Remove the Phillips screw (1) that secures th

Reverse this procedure to install the system board.RJ-45 connector cableNOTE: The RJ-45 connector cable is included in the cable kit, spare part numbe

4.Remove the RJ-45 connector cable from the base enclosure (3).Reverse this procedure to install the RJ-45 connector cable.110 Chapter 4 Removal and

Power connector cableNOTE: The power connector cable is included in the cable kit, spare part number 690623-001.Before removing the power connector ca

Category Description Integrated WWAN options by way of wireless module:●HP un2430 EV-DO/HSPA Mobile Broadband Module supporting GPS(After Market Optio

4.Remove the power connector cable from the enclosure (3).Reverse this procedure to install the power connector cable.112 Chapter 4 Removal and repl

RJ-11 connector cableNOTE: The RJ-11 connector cable is included in the cable kit, spare part number 690623-001.Before removing the RJ-11 connector ca

2.Remove the RJ-11 connector cable from the clips and routing channel built into the base enclosure.3.Remove the RJ-11 connector cable from the base e

Service door latchNOTE: The service door latch is included with the battery latch kit , spare part number 690633-001.Before removing the service door

3.Remove the service door latch from the base enclosure (2), ensuring that the spring (3) remainsintact with the service door latch.Reverse this proce

Battery latchNOTE: The battery latch is included with the battery latch kit , spare part number 690633-001.Before removing the battery latch, follow t

3.Remove the battery latch from the base enclosure (3).Reverse this procedure to install the battery latch.118 Chapter 4 Removal and replacement pro

Display assemblyDescription Spare part number39.6-cm (15.6 in) FHD RGB UWVA LCD display assembly with DreamColor:For use in computer models without we

2.Remove the four Torx 8 screws (1) that secure the logo nameplate to the base enclosure (2).3.Remove the two-each Torx 8 screws on the back of each h

5.Remove the WLAN and WWAN antenna cables (1) from the routing tabs (2) in the baseenclosure.6.Thread the WLAN and WWAN antenna cables (1) through the

Category Description HP Advanced Docking StationKeyboard/pointing devicesFull-size keyboard with separate numeric keypad and TouchPad scroll zone Ba

9.Lift the display assembly straight up from the base enclosure and remove it.NOTE: For a hinge-up display assembly replacement, reverse these procedu

b.Remove the two Torx 8 screws (2) that secure the display bezel to the display enclosure.c.Flex the top (1) of the bezel from the inside edge until i

f.Remove the display bezel from the display back cover (4).g.11.If it is necessary to remove the cable routing tray, remove the three Phillips screws

12.Remove the six Torx 8 screws that secure the display panel to the display enclosure.13.If it is necessary to replace the display hinges, Remove the

14.If it is necessary to replace the webcam module from the display enclosure, lift the webcammodule straight up (1), then pull the connector for the

16.If it is necessary to replace the WWAN antenna cables, detach the WWAN antenna transceivers(1) from the adhesive on the back cover, and then releas

5 Computer SetupStarting Computer SetupComputer Setup is a preinstalled, ROM-based utility that can be used even when the operating systemis not worki

To exit Computer Setup menus, choose one of the following methods:●To exit Computer Setup menus without saving your changes, click the Exit icon in th

Computer Setup menusThe menu tables in this section provide an overview of Computer Setup options.NOTE: Some of the Computer Setup menu items listed i

Select To do thisIgnore changes and exit Cancel any changes entered during the current session. Then,exit and restart the computer.Save changes and ex

Category Description Windows 7 Professional 32 with Microsoft® Office 2010 Starter Windows 7 Professional 64 with Microsoft Office 2010 Starter Web

Select To do thisTPM Embedded Security Enable/disable support for Trusted Platform Module (TPM)Embedded Security, which protects the computer fromunau

Select To do thisDevice Configurations●Enable/disable USB legacy support (enabled by default).When enabled, USB legacy support allows the following:◦U

Select To do thisBuilt-In Device Options●Enable/disable the wireless button state (enabled bydefault).●Enable/disable embedded WLAN device radio (sele

Select To do thisPort OptionsNOTE: All port options are enabled by default.●Enable/disable the serial port.●Enable/disable the parallel port.●Enable/d

6 SpecificationsComputer specifications Metric U.S.DimensionsLength 25.1 cm 9.86 inWidth 37.4 cm 14.72 inHeight (at front) 3.4 cm 1.34 inWeight (equip

Metric U.S.Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweeprateNOTE: Applicable product safety standards specify thermal limits f

Metric U.S.Surface treatmentAnti-glareContrast ratio300:1 (typical)Refresh rate60 HzBrightness220 nits (typical)Pixel resolutionPitch 0.179 × 0.179 m

750 GB* 500-GB* 320-GB**1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drivespecifi

InterfaceGen 1 SATAMax data transfer rate●24X CD-ROM●8X DVD●24X CD-R●24X CD-RW●8X DVD+R●8X DVD+RW●8X DVD-R●6X DVD-RW●6X - DVD+R Dual Layer●6X - DVD-R

Supported Media Read: Write:Max data transfer rate●24X CD-ROM●8X DVD●24X CD-R●24X CD-RW●8X DVD+R●8X DVD+RW●8X DVD-R●6X DVD-RW●6X - DVD+R Dual Layer●6X

2 External Component IdentificationTopTouchPadComponent Description(1) Left pointing stick button Functions like the left button on an external mouse

7 Backup and recoveryTo protect your information, use Windows Backup and Restore to back up individual files and folders,back up your entire hard driv

Creating recovery media with HP RecoveryDisc CreatorHP Recovery Disc Creator is a software program that offers an alternative way to create recoveryme

NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, sousing them for backup reduces the number of recovery discs requi

3.If the Windows partition is listed, restart the computer, and then press f8 before the Windowsoperating system loads.4.Select Startup Repair.5.Follo

Using a Windows 7 operating system DVD (purchased separately)To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go toh

8 Power cord set requirementsThe wide range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from

Country/region Accredited agency Applicable note numberThe People's Republic of China CCC 5South Korea EK 4Sweden SEMKO 1Switzerland SEV 1Taiwan

9 RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in generalhousehold waste. Follow the local law

Perform the following steps to disassemble the display assembly:1.Remove all screw covers (1) and screws (2) that secure the display bezel to the disp

4.Disconnect all display panel cables (1) from the display inverter and remove the inverter (2).5.Remove all screws (1) that secure the display panel

LightsComponent Description(1) TouchPad light●Amber: The TouchPad is off.●Off: The TouchPad is on.(2) Caps lock light On: Caps lock is on.(3)Power li

10.Remove the display panel frame (2) from the display panel.11.Remove the screws (1) that secure the backlight cover to the display panel.12.Lift the

15.Remove the backlight cables (1) from the clip (2) in the display panel.16.Turn the display panel upside down.WARNING! The backlight contains mercur

18.Remove the backlight from the backlight frame.19.Disconnect the display panel cable (1) from the LCD panel.20.Remove the screws (2) that secure the

IndexSymbols/Numerics1394 port, identifying 15AAC adapter, spare part number32accessory battery connector,identifying 18AMT options 135AMT Setup Promp

display components, spare partnumber 27display hinge covers, spare partnumber 35display hinges, spare partnumber 27, 35display latch button, illustrat

spare part number 53, 74under keyboard;identifying 53, 74;removal 53, 74microphone (audio-in) jackproduct description 3microphone (audio-in) jack,iden

Security menu 131always prompt for HP SpareKeyenrollment 131Automatic DriveLock 131change password 131Disk Sanitizer 132DriveLock 131fingerprint reade

Buttons and fingerprint reader (select models only)Component Description(1)Power button●When the computer is off, press the button to turn on thecompu

Component Description(4)Web browser button When Windows is running, press the button to open thedefault Web browser.(5)Calculator button Activates the

KeysComponent Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) Function keys Execute frequently use

© Copyright 2012 Hewlett-PackardDevelopment Company, L.P.AMD is a trademark of Advanced MicroDevices, Inc. Bluetooth is a trademarkowned by its propri

FrontComponent Description(1)Wireless light Turns the wireless feature on or off but does notestablish a wireless connection.(2)Power light●On: The co

Component Description(6) Media Card Reader Supports the following digital card formats:●MultiMediaCard●MultiMediaCardplus (MMC+)●Secure Digital (SD)

RightComponent Description(1)Audio-out (headphone) jack Produces sound when connected to optional powered stereospeakers, headphones, earbuds, a heads

LeftComponent Description(1)Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as ade

RearComponent Description(1)RJ-11 (modem) jack Connects a modem cable.(2)Power connector Connects an AC adapter.16 Chapter 2 External Component Iden

DisplayComponent Description(1)Internal display switch Turns off the display or initiates Sleep if the display is closedwhile the power is on.NOTE: Th

BottomComponent Description(1) Battery bay Holds the battery.(2)SIM slot Supports a wireless subscriber identity module (SIM).The SIM slot is located

Component Description(8)Bluetooth compartment Contains a Bluetooth device (select models only).(9)Service door Provides access to the hard drive, the

3 Illustrated parts catalogService tagWhen ordering parts or requesting information, provide the computer serial number and modeldescription provided

Computer major componentsComputer major components21

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on

Item Description Spare partnumber(1) 39.6-cm (15.6 in) FHD RGB UWVA LCD display assembly with DreamColor For use in computer models without webcams

Item Description Spare partnumber For international useBacklit keyboard, for international use652682-B31652683-B31 For use in NorwayBacklit keyboard

Item Description Spare partnumber(5) RJ-45 (network) jack (included in the cable kit, spare part number 690623-001. Forinformation about cable kit con

Item Description Spare partnumber For use with dual-core processors in all countries except China and Russia 690642-001 For use with quad-core proce

Item Description Spare partnumber 500 GB, 7200 rpm , Self Encrypting hard drive (SED) 683801-001 320 GB, 7200 rpm, 7-mm 634862-001 Solid-state drive

Display componentsItem Description Spare part number(1) Display bezel For use on computer models with a webcam 690621-001 For use on computer mode

Plastics KitItem Description Spare part number Plastics Kit:652664-001(1)Battery cover(2)SD Card blank(3)Optical drive weight saver(4)Display latch bu

Cable kitItem Description Spare part number Cable kit:690623-001(1)WWAN antenna (2)WLAN antenna (3)Bluetooth module cable (4)RJ11 connector cable

Mass storage devicesItem Description Spare part number(1) Optical drive DVD±RW and CD-RW SuperMulti DL Combo Drive 653020-001 Blu-ray Disc R/RE DVD±

Item Description Spare part number 160 GB SATA II SSD 694685-001 Upgrade bay bezel (not illustrated, included in plastics kit, spare part number68479

iv Safety warning notice

Miscellaneous partsDescription Spare part numberAC adapters200-W AC adapter 693708-001150-W AC adapter 693707-001120-W AC adapter 645156-001Power cord

Description Spare part numberPower cord for use in the People's Republic of China (3-prong) 491683-AA1Power cord for use in Taiwan (3-prong) 4916

Sequential part number listingSpare partnumberDescription390632-001 Mouse434594-001 Optical travel mouse490371-001 Power cord for use in North America

Spare partnumberDescription491683-AB1 Power cord for use in Taiwan (3-prong)491683-AD1 Power cord for use in South Korea (3-prong)491683-AR1 Power cor

Spare partnumberDescription652669-001 Speakers 652672-001 Smart card reader (includes door and cable) 652684-001 Pointing stick cover652685-001 PCH th

Spare partnumberDescription690628-001 Fan and heat sink assembly for use in computers with AMD FirePro M4000 graphics cards690629-001 Fan and heat sin

Spare partnumberDescription690647-AD1 Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use in Korea690647-B31 Full

Spare partnumberDescription690648-B71 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use in Sweden and Finland690648-BA1

4 Removal and replacementproceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and rep

Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr

Table of contents1 Product description ... 12

Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c

Component replacement proceduresThis chapter provides removal and replacement procedures.IMPORTANT: There are as many as 95 screws and screw locks, in

BatteryDescription Spare part number8-cell, 83-Wh Li-ion battery 632427-0018-cell, 75-Wh Li-ion battery 632425-0019-cell, 73-Wh Li-ion extended life b

Display panel (non-DreamColor)Description Spare part numberHD+ WVA display panel 690644-001FHD WVA display panel 694681-001NOTE: The display panel can

c. Remove the two Torx 8 screws (2) that secure the display bezel to the display enclosure.d. Flex the top (1) of the bezel from the inside edge until

2.Remove the six Torx 8 screws (1) that secure the display panel to the display enclosure (2).3.Disengage the display panel from the base enclosure by

4.Remove the two pieces of tape (1) and (2) that secure cables to the back of the display panel.Carefully disconnect the cable from the connector.5.Re

SIMNOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling thecomputer. Be sure that the SIM is reinserted in the SI

Equipment guidelines ... 44Component replacement procedures ...

Service doorDescription Spare part numberService door 652648-001Before removing the service door, follow these steps:1.Shut down the computer. If you

Memory Modules (under service door)NOTE: A computer having a system board with spare part number 690643-001 or 696441-001 hasfour memory slots. In thi

3.Remove the memory module (2) by pulling the module away from the slot at an angle.NOTE: Memory modules are designed with a notch to prevent incorrec

RTC batteryDescription Spare part numberRTC battery 652650-001Before removing the RTC battery, follow these steps:1.Shut down the computer. If you are

WLAN moduleCAUTION: The WLAN module and the WWAN module are not interchangeable.Description Spare part numberBroadcom 43228 802.11 a/b/g/n 2x2 Wi-Fi A

2.Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.NOTE: The WLAN antenna cable marked with [1] is connected to the WLAN m

4.Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: WLAN modules are designed with a notch to prevent incorrect i

WWAN moduleCAUTION: The WWAN module and the WLAN module are not interchangeable.Description Spare part numberHP hs2350 HSPA+ Mobile Broadband Module 6

4.Remove the WWAN module (4) by pulling the module away from the slot at an angle.NOTE: WWAN modules are designed with a notch (5) to prevent incorrec

Bluetooth moduleNOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetoothmodule cable is included in the cabl

Using Computer Setup ... 128Navigating and sele

6.Remove the Bluetooth module.Reverse this procedure to install the Bluetooth module.62 Chapter 4 Removal and replacement procedures

Hard driveDescription Spare part number750 GB, 7200 rpm hard drive 633252-001500 GB, 7200 rpm hard drive 634925-001500 GB, 7200 rpm , Self Encrypting

3.Loosen the two Phillips captive screws (2) that secure the smart card reader door to the computer.4.Open the smart card reader door until it rests o

8.Lift the bracket (2) straight up to remove it from the hard drive.Reverse this procedure to reassemble and install the hard drive.Component replacem

Smart card readerDescription Spare part numberSmart card reader (includes door and cable) 652672-001Before removing the smart card reader, follow thes

3.Reopen the door, tilt the door towards you (1), and then lift the smart card reader door straight upfrom the computer (2).4.If it is necessary to re

Upgrade bay deviceOptical driveNOTE: Computer models may be equipped with an optical drive or an upgrade bay hard drive.All optical drive spare part k

4.Remove the optical drive (3) from the computer.5.If it is necessary to replace the optical drive bracket, position the optical drive with the rear t

4.Remove the battery (see Battery on page 46).5.Remove the service door (see Service door on page 52).Remove the upgrade bay hard drive:IMPORTANT: Mak

8.Lift the hard drive connector end up (2). Lift the hard drive out at an angle (3).Reverse this procedure to install a hard drive in the upgrade bay.

viii

KeyboardNOTE: For spare part numbers, see Computer major components on page 21.Before removing the keyboard, follow these steps:IMPORTANT: Make specia

4.Insert a small, blunt tool into the release hole, and press on the keyboard until it disengages fromthe base enclosure.NOTE: The center of the keybo

9.If so equipped, release the ZIF connector for the keyboard backlight cable (5) and thendisconnect the cable from the system board (6).10.Remove the

IMPORTANT: Make special note of each screw and screw lock size and location during removaland replacement.1.Shut down the computer. If you are unsure

Top coverThe top covers include TouchPad button and bracket.Description Spare part numberFor use on computer models with a fingerprint reader 652652-0

3.Remove the following screws that secure the top cover to the base enclosure:●Three Phillips screws from the Upgrade bay (1).●Three Torx 8 screws in

4.Pull up the back edge (1) of the top cover, and then lift the cover (2) away at an angle.Reverse this procedure to install the top cover.78 Chapter

Power button boardDescription Spare part numberPower button board 690634-001Before removing the power button board, follow these steps:IMPORTANT: Make

4.Remove the two Torx 8 screws (4) that secure the power button board to the top cover and thenremove the power button board (5).Reverse this procedur

Function button boardDescription Spare part numberFunction button board (includes cable) 690635-001Before removing the function button board, follow t

1 Product descriptionCategory DescriptionProduct Name HP EliteBook 8570w Mobile WorkstationProcessors Intel® Core™ processors i7-3820QM, 2.70 GHz (Tu

5.Disconnect the function button board cable (4) from the function button board.Reverse this procedure to install the function button board.82 Chapter

Fingerprint reader boardDescription Spare part numberFingerprint reader board (includes bracket) 690631-001Before removing the fingerprint reader boar

4.Lift the fingerprint reader board (3) from the top cover.Reverse this procedure to install the fingerprint reader board.84 Chapter 4 Removal and r

TouchPad button boardDescription Spare part numberTouchPad button board (included with top cover, spare part number 652652-001) Before removing the T

4.Lift the TouchPad button board (4) from the top cover.Reverse this procedure to install the TouchPad button board.86 Chapter 4 Removal and replace

VGA port boardDescription Spare part numberVGA port board 690641-001Before removing the VGA port board, follow these steps:IMPORTANT: Make special not

4.Lift and remove the VGA port board from the base enclosure.Reverse this procedure to install the VGA port board.88 Chapter 4 Removal and replaceme

Fan and heat sink assemblyDescription Spare part numberFan and heat sink assembly for use in computers with AMD FirePro M4000 graphics cards 690628-00

4.Lift the fan and heat sink assembly from the base enclosure (3).NOTE: The thermal material must be thoroughly cleaned from the surfaces of the syste

Description Spare part numberNVIDIA Quadro K2000M (NVIDIA N14P-Q3 2GB DDR3) 690637-001NVIDIA Quadro K1000M (NVIDIA N14P-Q1 2GB DDR3) 690638-001AMD Fir