HP EliteBook 8740W Specifications

HP EliteBook 8740w Mobile WorkstationMaintenance and Service Guide

Category DescriptionPanel All display assemblies include 3 wireless local area network (WLAN) antenna cables and 2 wirelesswide area network (WWAN) an

3. Remove the speaker assembly (3).Reverse this procedure to install the speaker assembly.92 Chapter 4 Removal and replacement procedures

Audio cableNOTE: The audio cable is included in the Cable Kit, spare part number 596040-001.Before removing the audio cable, follow these steps:1. Shu

Modem moduleNOTE: The modem module spare part kit does not include a modem module cable. The modemmodule cable is included in the Cable Kit, spare par

3. Lift the modem module (3) straight up to disconnect it from the system board.4. Remove the modem module.Reverse this procedure to install the modem

Remove the modem module cable:1. Disconnect the modem module cable (1) from the modem module.2. Release the modem module cable from the clips (2) and

d. Display assembly (see Display assembly on page 76)e. Top cover (see Top cover on page 86)Remove the USB board:1. Remove the Phillips PM2.5×4.0 scre

d. Display assembly (see Display assembly on page 76)e. Top cover (see Top cover on page 86)Remove the network cable:1. Disconnect the network cable (

3. Disconnect the power from the computer by first unplugging the power cord from the AC outletand then unplugging the AC adapter from the computer.4.

4. Remove the two HM5.0×10.0 screw locks (4) that secure the system board to the baseenclosure.5. Remove the three Phillips PM2.5×4.0 screws (5) that

5 Computer SetupWindows 7Starting Computer SetupComputer Setup is a preinstalled, ROM-based utility that can be used even when the operatingsystem is

Category Description Supports the following 7200-rpm drives:● 640 GB●500 GB●320 GB● 250 GB Supports 9.5-mm (2.5-in), 256-GB solid-state driveOptical

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or thekeyboard to navigate and make selections in Computer Setup.2

Computer Setup menusThe menu tables in this section provide an overview of Computer Setup options.NOTE: Some of the Computer Setup menu items listed i

Security menuNOTE: Some of the menu items listed in this section may not be supported by your computer.Select To do thisAdministrator ToolsSetup BIOS

System Configuration menuNOTE: Some of the menu items listed in this section may not be supported by your computer.Select To do thisLanguage Change th

Select To do thisDevice Configurations (continued)●Enable/disable secondary battery fast charge (enabledby default).●Enable/disable HP QuickLook (enab

Select To do thisBuilt-In Device Options●Enable/disable the wireless button state (enabled bydefault).●Enable/disable embedded WLAN device radio (sele

Select To do thisPort Options NOTE: NOTE: All port options are enabled by default.● Enable/disable the serial port.●Enable/disable the parallel port.●

Windows VistaStarting Computer SetupComputer Setup is a preinstalled, ROM-based utility that can be used even when the operatingsystem is not working

Restoring factory settings in Computer SetupNOTE: Restoring defaults will not change the hard drive mode.To return all settings in Computer Setup to t

Computer Setup menusThe menu tables in this section provide an overview of Computer Setup options.NOTE: Some of the Computer Setup menu items listed i

Category Description Ethernet cable not includedWireless Integrated wireless local area network (WLAN) options by way of wireless module: Three WLAN

Security menuNOTE: Some of the menu items listed in this section may not be supported by your computer.Select To do thisAdministrator ToolsSetup BIOS

System Configuration menuNOTE: Some of the menu items listed in this section may not be supported by your computer.Select To do thisLanguage Change th

Select To do thisDevice Configurations (continued)●Enable/disable secondary battery fast charge (enabledby default).●Enable/disable HP QuickLook (enab

Select To do thisBuilt-In Device Options●Enable/disable the wireless button state (enabled bydefault).●Enable/disable embedded WLAN device radio (sele

Select To do thisPort Options NOTE: NOTE: All port options are enabled by default.● Enable/disable the serial port.●Enable/disable the parallel port.●

Windows XPStarting Computer SetupComputer Setup is a preinstalled, ROM-based utility that can be used even when the operatingsystem is not working or

To exit Computer Setup menus, choose one of the following methods:●To exit Computer Setup menus without saving your changes, click the Exit icon in th

Computer Setup menusThe menu tables in this section provide an overview of Computer Setup options.NOTE: Some of the Computer Setup menu items listed i

Security menuNOTE: Some of the menu items listed in this section may not be supported by your computer.Select To do thisAdministrator ToolsSetup BIOS

System Configuration menuNOTE: Some of the menu items listed in this section may not be supported by your computer.Select To do thisLanguage Change th

Category DescriptionPorts●1394a● 3-pin AC power●Audio-in (mono microphone)●Audio-out (stereo headphone)● DisplayPort●Docking●eSATA● RJ-11 (modem)●RJ-4

Select To do thisDevice Configurations (continued)●Enable/disable secondary battery fast charge (enabledby default).●Enable/disable HP QuickLook (enab

Select To do thisBuilt-In Device Options●Enable/disable the wireless button state (enabled bydefault).●Enable/disable embedded WLAN device radio (sele

Select To do thisPort Options NOTE: NOTE: All port options are enabled by default.● Enable/disable the serial port.●Enable/disable the parallel port.●

6 SpecificationsComputer specifications Metric U.S.DimensionsWidth 39.75 cm 15.64 inDepth 28.55 cm 11.24 inHeight (front to back) 3.65 cm to 4.16 cm 1

Metric U.S.Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rateNOTE: Applicable product safety standards specify thermal limits

Hard drive specifications 640-GB* 500-GB* 320-GB* 250-GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mm 9.5 mmWidth 70 mm 70 mm 70 mm 70 mmWeight 101 g 101 g 1

Blu-ray R/RE DVD±RW SuperMulti Double-Layer DrivespecificationsApplicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-RO

DVD±RW SuperMulti Double-Layer LightScribe DrivespecificationsApplicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT,CD-ROM, CD-ROM XA, MIXED

DVD-ROM Drive specificationsApplicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT,CD-ROM, CD-ROM XA, MIXED MODECD, CD-I, CD-I Bridge (Photo-C

7 Backup and recoveryWindows 7To protect your information, use Windows Backup and Restore to back up individual files and folders,back up your entire

Category DescriptionOperating system Preinstalled:● Windows® 7 Home Premium 64●Windows 7 Professional 32/64●Windows Vista® Home Basic (Service Pack 2)

Backing up your informationRecovery after a system failure is as complete as your most current backup. You should createsystem repair discs (select mo

NOTE: The backup process may take over an hour, depending on file size and the speed of thecomputer.1. Select Start > All Programs > Maintenance

CAUTION: Using Startup Repair completely erases hard drive contents and reformats the harddrive. All files you have created and any software installed

Using a Windows 7 operating system DVD (purchased separately)If you are unable to boot (start up) your computer and you cannot use the system repair d

Windows VistaTo protect your information, use the Backup and Restore Center to back up individual files andfolders, back up your entire hard drive (se

3. Open a word-processing document, and then select Edit > Paste.The screen image is added to the document.4. Save the document.●When backing up to

Using the Windows recovery toolsTo recover information you previously backed up, follow these steps:1. Select Start > All Programs > Maintenance

Using f11 recovery toolsCAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All filesyou have created and any softw

Using a Windows Vista operating system DVD (purchased separately)If you are unable to boot (start up) your computer, you must purchase a Windows Vista

Windows XPTo protect your information, use the Windows Backup utility to back up files and folders or createrecovery points. In case of system failure

2 External component identificationDisplay componentsItem Component Description(1) Internal display switch Turns off the display and initiates Sleep (

NOTE: The backup process may take over an hour, depending on file size and the speed of thecomputer.1. Select Start > All Programs > Accessories

8 Connector pin assignments1394Pin Signal1 TPB-2 TPB+3 TPA-4 TPA+Audio-in (microphone)Pin Signal1 Audio signal in2 Audio signal in3 Ground1394 143

Audio-out (headphone)Pin Signal1 Audio out, left channel2 Audio out, right channel3 GroundDisplayPortPin Signal1 ML_lane 0 (positive)2 Ground3 Lane 0

Pin Signal16 Ground17 Auxiliary channel18 Hot plug detect19 Return for power20 Power for connectorExternal monitorPin Signal1 Red analog2 Green analog

RJ-11 (modem)Pin Signal1Unused2Tip3Ring4Unused5Unused6Unused146 Chapter 8 Connector pin assignments

RJ-45 (network)Pin Signal1 Transmit +2 Transmit -3Receive +4Unused5Unused6Receive -7Unused8UnusedUniversal Serial BusPin Signal1+5 VDC2Data3 Data +4 G

9 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from

Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Cana

10 RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in generalhousehold waste. Follow the local la

Perform the following steps:1. Remove all screw covers (1) and screws (2) that secure the display bezel to the displayassembly.2. Lift up and out on t

Item Component Description(3) Webcam light (select models only) On: The webcam is in use.(4) Webcam (select models only) Records audio and video and c

4. Disconnect all display panel cables (1) from the display inverter and remove the inverter 2.5. Remove all screws (1) that secure the display panel

10. Remove the display panel frame (2) from the display panel.11. Remove the screws (1) that secure the backlight cover to the display panel.12. Lift

15. Remove the backlight cables (1) from the clip (2) in the display panel.16. Turn the display panel upside down.17. Remove the backlight frame from

19. Disconnect the display cable (1) from the LCD panel.20. Remove the screws (2) that secure the LCD panel to the display rear panel.21. Release the

IndexSymbols/Numerics1394 portconnector pinout 143location 15AAC adapter, spare part number32, 38accessory battery connector 17ambient light sensor bo

RJ-11 jack 146RJ-45 jack 147Universal Serial Bus (USB)port 147connectors, serviceconsiderations 41Ddiskette driveprecautions 41product description 3di

Windows applications 11Windows logo 11Lleft-side components 15lightsbattery 13drive 13power 13webcam 8wireless 13Mmass storage device, spare partnumbe

SScrew Kit, spare part number 32,34security cable slot 15security, product description 5serial number 18, 45service considerations 40service tag 18, 4

Buttons, switches, and fingerprint readerItem Component Description(1) Power button●When the computer is off, press the button toturn on the computer.

Item Component Description(2) QuickLook button●When the computer is off, press the button toopen HP QuickLook.●When the computer is on, press the butt

KeysItem Component Description(1) esc key Displays system information when pressed incombination with the fn key.(2) fn key Executes frequently used s

© Copyright 2011 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice

Pointing device componentsItem Component Description(1) Pointing stick* Moves the pointer and selects or activates items onthe screen.(2) Center point

Front componentsItem Component Description(1) Wireless light ● Blue: An integrated wireless device, such as aWLAN device, the HP Mobile BroadbandModul

Item Component Description(7) Audio-out (headphone) jack Produces sound when connected to optional poweredstereo speakers, headphones, ear buds, a hea

Left-side componentsItem Component Description(1) Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is

Bottom componentsItem Component Description(1) Battery release latch Releases the battery from the battery bay.(2) Battery bay Holds the battery.(3) D

Item Component Description(8) Accessory battery connector Connects an optional accessory battery.(9) SIM slot (select models only) Contains a wireless

3 Illustrated parts catalogService tagWhen ordering parts or requesting information, provide the computer serial number and modelnumber provided on th

Item Component Description(4) Warranty period This number describes the duration of the warrantyperiod for the computer.(5) Model description This is

Computer major components20 Chapter 3 Illustrated parts catalog

Item Description Spare part number(1) Display assembly (includes display panel cable, 3 WLAN antenna transceivers and cables, and 2 WWAN antennatransc

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on

Item Description Spare part number For use in South Korea 597581-AD1 For use in Spain 597581-071 For use in Switzerland 597581-111 For use in Taiwan

Item Description Spare part number For use in Taiwan 597582-AB1 For use in Thailand 597582-281 For use in Turkey 597582-141 For use in the United Ki

Item Description Spare part number(11) Processor(includes replacement thermal material): Intel Quad Core i7-940XM Extreme 2.13-GHz processor, 8-MB L2

Item Description Spare part number ●For use with computer models equipped with Intel Dual Core processors 598445-001(18) Base enclosure (includes Smar

Cable KitItem Description Spare part number Cable Kit: 596040-001(1) Bluetooth module cable(2) Audio cable(3) Modem module cable (includes RJ-11 jack

Display componentsItem Description Spare part number(1) Display bezel: For use only with computer models equipped with a webcam 597579-001 For use o

Item Description Spare part number(4) Ambient light sensor board (includes double-sided tape) 596051-001(5) Display panel cable (includes webcam modul

Mass storage devicesItem Description Spare part number(1) 6.35-cm (2.50-in) hard drive:NOTE: The hard drive bracket is included in the Hard Drive Hard

Item Description Spare part number Blu-ray ROM DVD±RW SuperMulti Double-Layer LightScribe Drive 606371-001 DVD-ROM Drive 606372-00130 Chapter 3 Ill

Plastics KitItem Description Spare part number Plastics Kit: 596044-001(1) ExpressCard slot bezel(2) Memory module/wireless module compartment cover

iv Safety warning notice

Miscellaneous partsDescription Spare part numberAC Adapter230-W RC/V AC Smart Adapter 613159-001200-W RC/V AC Smart Adapter 613158-001Power cord:For u

Sequential part number listingSpare partnumberDescription449137-001 RTC battery491683-001 Power cord for use in Canada and the United States491683-011

Spare partnumberDescription574248-001 HP hs2320 HSPA F3607 850-MHz Mobile Broadband Module574249-001 HP hs2330 HSPA F3607 900-MHz Mobile Broadband Mod

Spare partnumberDescription596042-001 Display panel cable (includes webcam module cable and ambient light sensor board cable)596043-001 Microphone5960

Spare partnumberDescription597581-041 Keyboard with backlight for use in Germany (includes keyboard cable, pointing stick and pointing stickcable)5975

Spare partnumberDescription597581-DJ1 Keyboard with backlight for use in Greece (includes keyboard cable, pointing stick and pointing stick cable)5975

Spare partnumberDescription597582-AD1 Keyboard without backlight for use in South Korea (includes keyboard cable, pointing stick and pointingstick cab

Spare partnumberDescription625825-001 Intel Dual Core i5-580M 2.66-GHz (turbo up to 3.33-GHz) processor, 3-MB L2 cache, 4 threads, 35W(supports Intel

4 Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and re

Cables and and pointing stick connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reass

Table of contents1 Product description ...

Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:● To avoid hand and pointing stick co

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.● When seated, wear a wrist strap

Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 98 screws and screw locks that must be r

Computer feetThe computer feet are adhesive-backed rubber pads. The feet are included in the base enclosurespare part kit, spare part number 596053-00

BatteryDescription Spare part number8-cell, 73-Wh, Li-ion battery 493976-0018-cell, 68-Wh, Li-ion battery 592078-001Before disassembling the computer,

SIMBefore removing the SIM, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe com

Primary hard driveNOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number630891-001.Description Spare part number6.

3. Lift the right side of the hard drive cover (2), swing it up and to the left, and then remove thecover (3). The hard drive cover is included in the

8. Lift the bracket (2) straight up to remove it from the hard drive.Reverse this procedure to reassemble and install the hard drive.Component replace

Grounding guidelines ... 42Electrostatic dischar

Bluetooth moduleNOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. TheBluetooth module cable is included in the Cabl

5. Disconnect the Bluetooth module cable (3) from the Bluetooth module.6. Remove the Bluetooth module.Reverse this procedure to install the Bluetooth

Optical driveDescription Spare part numberBlu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 606374-001DVD±RW SuperMulti Double-Layer LightScribe Drive

6. Remove the three Phillips PM2.0×4.0 screws (1) that secure the optical drive bracket to theoptical drive.7. Remove the optical drive bracket (2).Re

4. Loosen the captive Phillips screw (3) that secures the secondary hard drive carrier to thecomputer.5. Insert a flat-bladed screwdriver or similar t

WLAN moduleDescription Spare part numberIntel Centrino Advanced-N 6200 802.11a/g/n WLAN module 572509-001Intel Centrino Advanced-N 6200 802.11 a/b/g W

3. Lift the rear edge of the memory module/wireless module compartment cover (2), swing it upand forward, and then remove the cover (3). The memory mo

Reverse this procedure to install the WLAN module.WWAN moduleDescription Spare part numberHP hs2330 HSPA F3607 900-MHz Mobile Broadband Module 574249-

3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.NOTE: WWAN modules are designed with a notch (4) to prevent incorre

Remove an expansion memory module:1. Spread the retaining tabs (1) on each side of the expansion memory module slot to release theexpansion memory mod

Using Computer Setup ... 101Navigating and selecting

RTC batteryDescription Spare part numberRTC battery 449137-001Before removing the RTC battery, follow these steps:1. Shut down the computer. If you ar

KeyboardFor use in: Spare part number For use in: Spare part numberKeyboard with backlight (includes keyboard cable, pointing stick and pointing stick

Before removing the keyboard, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe c

7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, andthen disconnect the keyboard cable from the system

Primary memory moduleDescription Spare part number8192-MB memory module (PC3-10600, 1333-MHz, DDR3) 634091-0014096-MB memory module (PC3-10600, 1333-M

Reverse this procedure to install a primary memory module.Switch coverDescription Spare part numberSwitch cover (includes capacitive board and cable a

7. Release the ZIF connector to which the capacitive board cable is attached, and then disconnectthe cable (3) from the system board.8. Remove the swi

Graphics board heat sinkDescription Spare part numberFor use only with computer models equipped with ATi graphics subsystems (includes 5replacement th

4. Slide the graphics board heat sink (4) up and forward at an angle and remove it.NOTE: The thermal material must be thoroughly cleaned from the surf

FanNOTE: The fan spare part kit includes replacement thermal material.Description Spare part numberFan 596047-001Before removing the fan, follow these

Windows Vista ... 136Ba

Graphics boardNOTE: The graphics board spare part kit includes replacement thermal material.Description Spare part numberATi XT-GL graphics board with

3. Slide the graphics board (3) back at an angle.4. Remove the graphics board.Reverse this procedure to install the graphics board.Processor heat sink

Remove the processor heat sink:1. Following the 1, 2, 3, 4 sequence stamped into the processor heat sink, loosen the four Phillipscaptive screws (1) t

ProcessorNOTE: The processor spare part kit includes replacement thermal material.Description Spare part numberIntel Quad Core i7-940XM Extreme 2.13-G

Remove the processor:1. Use a flat-bladed screwdriver to turn the processor locking screw (1) one-half turncounterclockwise, until you hear a click.2.

Before removing the display assembly, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, t

6. Release the display panel cable and microphone cable from the clips (3) built into the top cover.7. Disconnect the webcam cable (1) (when applicabl

9. Release the webcam cable (when applicable) and the wireless antenna cables from the clips (3)built into the top cover.CAUTION: Support the display

11. Remove the display assembly (2).12. If it is necessary to replace the display bezel or any of the display assembly internalcomponents:a. Remove th

d. Remove the display bezel (4). The display bezel is available using spare part numbers597579-001 (for use only with computer models equipped with a

1 Product descriptionCategory DescriptionProduct Name HP EliteBook 8740w Mobile WorkstationProcessors Intel® Quad Core™ processors (support Intel Turb

14. If it is necessary to replace the hinges and hinge covers:a. Release the display panel cable and the microphone cable from the display hinge cover

h. Remove the hinges (2).i. Remove the two Phillips PM2.0×4.0 screws (3) that secure the hinge covers to the hinges.j. Slide the hinge covers (4) towa

f. Remove the display panel cable (4). The display panel cable is available using spare partnumber 596042-001.16. If it is necessary to replace the WW

b. Release the WLAN antenna cables from the clips (2) and (3) built into the displayenclosure.c. Remove the WLAN antenna cables and transceivers. The

b. Release the microphone receivers (2) from the clips built into the display enclosure.c. Remove the microphone receivers and cables. The microphone

Remove the top cover:1. Turn the computer upside down, with the front toward you.2. Remove the eleven Torx T8M2.5×8.0 screws (1) that secure the top c

7. Remove the six Phillips PM2.5×6.0 screws that secure the top cover to the base enclosure.8. Lift the rear edge of the top cover (1) until the left

Bluetooth module cableNOTE: The Bluetooth module cable is included in the Cable Kit, spare part number 596040-001.Before removing the Bluetooth module

Audio boardDescription Spare part numberAudio board (includes Digital Media slot and cable) 596055-001Before removing the audio board, follow these st

Reverse this procedure to install the audio board.Speaker assemblyDescription Spare part numberSpeaker assembly 494029-001Before removing the speaker