HP OMEN Notebook - 15-5000na (ENERGY STAR) User Manual

HP OMEN NotebookMaintenance and Service GuideIMPORTANT! This document is intended for HP authorized service providers only.

Component DescriptionWindows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation.Right sideComponent Descr

RearComponent Description(1) Vents (2) Enable airow to cool internal components.NOTE: The computer fan starts up automatically to cool internal com

TopTouchpadComponent Description(1) Touchpad zone Reads your nger gestures to move the pointer or activate items on the screen.TIP: You can disable

LightsTIP: You can customize the keyboard lighting. See Lighting zones on page 10.Component Description(1) Power light●On: The computer is on.●Blinkin

Buttons and speakersComponent Description(1) Power button●When the computer is o, press the button to turn on the computer.●When the computer is on,

KeysTIP: You can customize these keys in HP OMEN Control.Component Description(1) Programmable gaming keys Allow you to create up to 30 dierent gam

Lighting zonesThe keyboard includes programmable lighted keyboard zones that ensure that you hit the right key every time, even when gaming in low-lig

3. On the keyboard image, click the lighting zone you want to customize.–or–In the drop-down box, select the lighting zone that you want to customize.

●Regulatory label(s)—Provide(s) regulatory information about the computer.●Wireless certication label(s)—Provide(s) information about optional wirele

3 Illustrated parts catalogNOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your c

© Copyright 2015 HP Development Company, L.P.AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and u

Item Component Spare part number(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare p

Item Component Spare part number ●Includes 8-GB of system memory and 4 GB of discrete graphics memory for use in models without the Windows operating

Display assembly subcomponentsItem Component Spare part number(1) Display Panel Kit (includes bezel, touch glass, and panel)NOTE: Must be assembled in

Miscellaneous partsComponent Spare part number120-W HP Smart AC adapter (PFC, 4.5-mm) 710415-001HP RJ45-to-USB adapter 539614-001HP HDMI-to-VGA adapte

Sequential part number listingSpare part number Description490371-001 Power cord for use in North America (3-pin, black, 1.83-m)490371-011 Power cord

Spare part number Description788603-171 Keyboard/top cover for use in Saudi Arabia (includes top cover, keyboard, keyboard support bracket, and screws

Spare part number Description788615-601 System board equipped with an Intel Core i7-4710 processor; includes 16-GB of system memory and 4 GB of discre

4 Removal and replacement preliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement procedures:●

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal cycle. Or the device may function normally fo

Workstation guidelinesFollow these grounding workstation guidelines:●Cover the workstation with approved static-shielding material.●Use a wrist strap

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you

Material Use Voltage protection levelAntistatic plastics Bags 1,500 VCarbon-loaded plastic Floor mats 7,500 VMetallized laminate Floor mats 5,000 V24

5 Removal and replacement procedures for Authorized Service Provider partsComputer replacement proceduresThis chapter provides removal and replacement

2. Pry up to remove the rubber strips from the bottom of the computer.NOTE: You cannot replace the removed rubber strips. You must use new rubber stri

Disconnecting the batteryIMPORTANT: Be sure to disconnect or remove the battery before removing any components from the computer.Before disconnecting

WLAN moduleComponent Spare part numberIntel Wireless 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 Combo Adapter 784640-006Intel Dual Band Wireless-AC 7260(non

Reverse this procedure to install the WLAN module.WLAN module 29

Solid-state drive (M.2)Description Spare part number128 GB solid-state drive (SSD), M.2, TLC, 2280 DS, SATA 788611001256 GB solid-state drive (SSD), M

Heat sink and fansNOTE: The heat sink and fans are spared together.Component Spare part numberHeat sink and fans (includes replacement thermal materia

5. Use the following image to determine where thermal material must be installed on the heat sink and system board.(1)-(6) show locations on the syste

BatteryIMPORTANT: Be sure to disconnect or remove the battery before removing any components from the computer.Component Spare part numberBattery, 4-c

iv Safety warning notice

3. Lift the battery (3) from the computer.Reverse this procedure to install the battery.34 Chapter 5 Removal and replacement procedures for Authoriz

TouchPadComponent Spare part numberTouchPad (includes cable) 788607-001Before replacing the TouchPad, follow these steps:1. Turn o the computer. If y

System boardAll system boards use the following part numbers:xxxxxx-001: Windows 7 or non-Windows operating systemsxxxxxx-501: Windows 8.1 Standard op

(5): TouchPad cable(6): Keyboard cable(7): Touch control cable(8): Webcam cable(9): Right speaker cable(10): Right light assembly(11): Power button bo

4. Lift the system board (3) out of the computer.Reverse this procedure to install the system board.Power button boardComponent Spare part numberPower

2. Remove the power button board (2).Reverse this procedure to install the power button board.Power button board 39

Power connector cableComponent Spare part numberPower connector cable (includes cable, bracket, and screws) 788599-001Before replacing the power conne

SpeakersComponent Spare part numberSpeaker Kit (includes left and right speakers) 788610-001Before replacing the speakers, follow these steps:1. Turn

Light modulesComponent Spare part numberLight modules (includes left, right, and rear modules and cables) 788604-001Light modules are located under ea

Reverse this procedure to install the light modules.Display assemblyBefore replacing the display assembly, follow these steps:1. Turn o the computer.

Table of contents1 Product description ...

3. Separate the display assembly from the computer (2).4. To separate the display from the display enclosure: a. Insert a plastic tool (1) in the slot

b. Remove the display from the enclosure (2).The display enclosure is available using spare part number 788597-001.NOTE: The display enclosure spare p

c. Remove the display cable, noting its routing path for reinstallation (4).6. To remove the touch control board from the top of the display:a. Discon

d. Note the cable routing path for reinstallation (4).The touch control board is available using spare part number 788606-001 for models with Beats au

c. Lift the webcam module from the display (3).The webcam is available using spare part number 788620-001.Reverse this procedure to reassemble and ins

6 SpecicationsComputer specicationsDimensions Metric U.S.Width 382.9 mm 15.08 inDepth 247.5 mm 9.74 inHeight - frontHeight - rear15.5 mm19.9 mm0.61

Solid-state drive specicationsDimensions 128 GB* 256 GB* 512 GB*Length 80 mm 80 mm 80 mmWidth 22 mm 22 mm 22 mmInterface type SATA-3 PCIe PCIeForm fa

7 Windows Using Setup Utility (BIOS) in Windows 8.1Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input an

Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update onl

8 Using Setup Utility (BIOS) in Windows 10Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output

6 Specications ...

Click the question mark icon in the taskbar.2. Select My PC, and then select Specications.– or –▲Use Setup Utility (BIOS).To use Setup Utility (BIOS)

4. Double-click the le that has an .exe extension (for example, lename.exe).The BIOS installation begins.5. Complete the installation by following t

9 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic

Downloading HP PC Hardware Diagnostics (UEFI) to a USB deviceThere are two options to download HP PC Hardware Diagnostics to a USB device:Download the

10 Backing up, restoring, and recovering in Windows 8.1Your computer includes tools provided by HP and Windows to help you safeguard your information

●Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.●HP Recovery Manager examines

●If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery

Press and hold f11 as you press the power button.2. Select Troubleshoot from the boot options menu.3. Select Recovery Manager, and follow the on-scree

11 Backing up, restoring, and recovering in Windows 10This chapter provides information about the following processes. The information in the chapter

You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 63.●If your comp

1 Product descriptionCategory DescriptionProduct Name HP OMEN NotebookProcessor 4th generation Intel® Core™ i7 processorsIntel Core i7-4720HQ (2.6 GHz

Restore and recoveryThere are several options for recovering your system. Choose the method that best matches your situation and level of expertise:IM

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.IMPORTANT: HP Recovery Manager does not

Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order o

12 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or fr

Country/region Accredited agency Applicable note numberSouth Korea EK 4Sweden CEMKO 1Switzerland SEV 1Taiwan BSMI 4The United Kingdom BSI 1The United

13 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household

IndexAAC adapter 5AC adapter, spare part number 17, 18action keysidentifying 9audio, product description 1audio-out (headphone)/audio-in (microphone)

LlabelsBluetooth 12Microsoft Certicate of Authenticity 11regulatory 12serial number 11service 11wireless certication 12WLAN 12light modulesremoval 4

TouchPadremoval 35spare part number 14, 19, 35touchpadbuttons 6touchpad zone, identifying 6traveling with the computer 12UUSB 3.0 port, identifying 5V

Category DescriptionWireless networking Integrated Wireless options with dual antennas (NGFF/PCIe)Compatible with Miracast-certied devicesSupports th

2 Getting to know your computerDisplayComponent Description(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local are